Introduction Chat Feature For Website
Provide Support is a Live Chat Service which can be implemented on websites and operated remotely as a third party customer. There are lots of customizable facets of this tool, and having live chat which can be found on your site is a procedure which may be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to review and break down the varied elements of Live Chat by ProvideSupport.com. Chat Feature For Website
The Live chat program is much more involved than your normal customer. You will be able to see each of those visitors which are on your site at any particular time, in addition to their own IP address, their referral source, their local time, working system and a whole lot more. While some of the info will be a whole lot more valuable than the rest, it is going to help keep you (or your designated chat operators) as educated on your customers as possible should they be in need of any help. They offer 10 days free trial, no credit card required.
After you set up an account, You are attracted to a website which looks a little old fashioned. It looks like it is full of ads, but it’s just a site version of ProvideSupport. If you wont let this bother you too much, you can read the next steps that you should take, such as customizing your chat messenger window, then add chat buttons to your mails, produce a set of predefined answers and a lot more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console with your own greeting message and company’s emblem. It is also possible to add your operator’s picture so the chat looks more personal. The live chat button on the website can be chosen from an present gallery, or you can upload your own picture. The chat messenger can be customized with colour schemes and styles that match your website’s main theme.
If You Would like to match your own Site’s style, you can customize the conversation messenger with offered fashions and color schemes.
Real-time visitor monitoring
The real-time visitor Feature allows you to look at your customer’s IP address, server name, referrer address, pages visited etc.. You can also see a world map and a spot where a user writes to you.
Transfer chats between customer service reps
Provide Support provides She capability to move ongoing chats involving representatives. The other representative can follow-up the situation and answer within seconds. It is helpful when an agent does not have the knowledge to solve the case. Thanks to moving chats there is no delay, which increases client satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a proposal list. If you’re on the fly you describe something incorrectly at a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you’re able to choose the right word. Chat Feature For Website
Provide Support Cons
I’m not a avid fan of The look of Provide Support interface. I miss the personalization when it comes to the whole site. The picture on the home page is a Stock image which gives you the belief that everything there doesn’t have any personality as well. The movie tutorial I watched felt automatic, like it wasn’t the actual person speaking.
I like brands with personalities. While the dearth of character might not have any impact on customer support on your site, it definitely discourages individuals like me by using this program.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for companies of any size.”
They allow four Kinds of Payments, every month every two months, every six months and annually. Paying annually is your best option or each the plans. They offer 3 plans — small company using 1 operator, Corporate plans with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can take a look at the PDF file where they given costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized service. A geographical demonstration of real time visitor information gives you an insight in what clients are searching for. You’ve got tons of customization options that you may use in your conversation.
If you’re not bothered by A tiny old look of the program, you might discover there what you want to give customer service to your clients.
Free Trial Opportunity
Live Chat From Provide Support can be attempted without any price for 30 days. All attributes (outside of further operators) could be accessed with this absolutely free time trial period. Provide Support won’t always harass you if you don’t take advantage of their supply, either, and billing going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it’s to use in conjunction with this”no hassle” kind of billing and support that is provided. None of the authors at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our customers. If you’re on the fence about whether or not to employ a live chat option on your site, our best suggestion is to give this program a download, check it out for 30 days, and choose at the end of the free period if you’d like to continue from there. Chat Feature For Website