Why Select Crisp? Chat For Business Website
In this article I’ll cover our Expertise with Crisp, why we switched, and how it is possible to make the perfect decision for your company and startup as well. You will understand how to compare live chats and which metrics could be important for you also. Chat For Business Website
How was that decision made?
Looking at the market leaders With live chat feature out there, we found Crisp via Producthunt. After we’ve made a Spreadsheet with multiple live chat sellers, we defined the core feature and metrics we were looking for.
What did we use previously?
We have Used multiple other live chat earlier, which somehow shifted their focus from a live chat to a”all in 1 business suite”. Their live chat still functions, but metrics which are important for us were eliminated. We have used those metrics for our yearly reports, and client overviews, growth rates and more. After we had been in for four months those metrics disappeared and were replaced with other metrics. We have got a leaderboard for our staff members, which we did not use because we are searching for quality support rather than quantity as well as the pricing appears to outperform the advantage. So our choice was clear at that moment: we needed to move on.
We found 14 days background, 30 days History and unlimited history (for higher plans this is common), also here the price scaling was interesting. All live chats we attempted had this feature, some at higher price tags, others combined with a badly executed search feature, and so the history was not available. Together with Crisp, the unlimited history is currently available with their first paid plan, and it not only ships with a fair price tag, also their search works astoundingly well.
How many connections do we want?
First, we tried to answer that Question with another question”how many customers will talk with us” – and that has been wrong – we made that mistake once. We can’t limit on the connections we make because we really wish to earn contact with all of them. Unlimited contacts was what we were searching for (at a reasonable price label ). What we found were chats with 100 active contacts for $0/month that was quite pleasant, we climbed up that a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did exactly the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you do not scale by usage – that is enormous! They think the identical way we do at Storyblok, we don’t wish to restrict the consumer to the usage of this system (eg. Content entries or entries ), we would like to scale because their staff scales. So at Crisp you select a program and you can scale the amounts from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on the exact same website for over 30 seconds”. Those triggers are a fantastic way to help your audience with questions they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This part can be found in all options we analyzed and largely available in the first paid plan.
Possibility to send campaign emails
From Time to Time we send mails Using our live chat. We think that it’s a fantastic way to retarget our audience because we should have the ability to send relevant content based on some metrics people live talks offer. In all honesty, we are not sending many mails, because we also hate spam on the side. So we like to send certain mails to particular target groups and again: we really enjoy the execution in the Crisp client. It is simple and fulfilled our needs at a reasonable price tag.
Number of agents
The agent chairs is kinda Interesting, it’s something that you can control. You could choose 1 account for the whole team (which is cheap with the majority of solutions), or you could go for one seat for every team member. Since we like to get this personal approach to our clients the notion of using one account for the entire team was dropped immediately. We’ve begun to compare the very first paid program contrary to most of the high tier programs to observe how the cost scales . The greatest costs we discovered were about ~$155/m per chair where the scope was somewhere from $15/m to this. We had a peek at Crisp again and found their highest bundle has unlimited agents chairs included. Additionally, their free plan permitted 2 representatives, which was excellent for testing. Chat For Business Website
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main stations. We do not really use integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our company, we use it on a daily basis and added most of our tools already – so we concentrated on how they operate and function together with Slack. We tested some of these and many are actually working quite well. We found one which has enormous delays when messaging from and also to Slack that was a no-go for all of us. We reported that difficulty to them, but we do not know if they changed it because we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the entire set-up was done in a couple of minutes.
“Crisp is the simplest way To communicate with your customers. From sales to client service, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp provides a single channel to answer to your users using a very simple team inbox where you can manage all of your user queries.”
From our experience, Crisp actually Ships with the attention on that chat experience for your clients. That is precisely what we were searching for as we evaluated other solutions.
This one is tricky. If you read The past few points you saw that we contrasted the lower tier programs and attribute together with the highest tier programs, some are cheap at the beginning and become costly as you use them. After using Crisp for six months today, and switched from a competitor because of the expensive”ending” and those attribute we didn’t need but might need to cover. We’re pleased to say we think we got the best match for us, perhaps it will fit as well for you. We saw that the listing of 8 aspects above is all you want to find your own best fit.
We made contact with unbelievable great people (thank You!) And companies all over the globe. We could have had the exact same experience with other live discussions too, but the price combined with the attribute set Crisp does offer, we’d and do recommend it to all customers who are looking for a live discussion themselves. We have upgraded to the Crisp unlimited plan some time ago, and are thankful we made that choice. In case you have a question or want to tell us about your adventure with Crisp and other live chats, feel free to drop us a comment below or send us a tweet or talk to us with Crisp! Chat For Business Website