Introduction Chat For Business Website
Let’s Begin with JivoChat’s home page. As a major fan of green and all that’s connected to nature, a leaf above their logo and green backdrop immediately made me feel calm. Well playedJivoChat! Chat For Business Website
Their main slogan is: “Turn your site traffic into paying clients with JivoChat.”
It is a free tool to help You monitor and talk to customers visiting your Website, Facebook, Telegram, and Viber — all of that in actual time. To begin a journey with this live chat instrument, all I have to do is to click on the sign button.
I had been asked about my Email, password and a Promo code. I didn’t have some, but I assume this is what potential customers like best: reductions!
What I enjoyed about the Signing up process is I could see just how many steps are still left. Here’s a fast preview of the last measure, installing your JivoChat code.
After I signed up, I Installed the desktop application and I have to say that it is quite neat. There’s the Inbox part, available in the program’s sidebar — there land each of the incoming requests from your clients. Then, we’ve got a section Chats, where you are able to view your current conversations. It looks like this:
When conversing with your Clients you can quickly check their data — this handy little feature is put on the right and it is invaluable when targeting your customers’ needs. What is more, below we have site visitors section, informing us about all of the people on our site.
Speaking of visitors Your website — the”invitation to chat” feature is available only in the Professional Version. It offers you a vast selection of alternatives for pop up invitations.
I like the snippet option Included in the application. It allows you to see exactly what a user authors to you until he or she sends it. It makes responding to your clients’ queries much quicker.
Also, when a Visitors write a message, a broker get the small pop up on the right bottom, asking if they want to chat, quick answer or dismiss (that, naturally, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It is permanently free and it includes up to 5 agents. It offers customizable chat in 20 languages, various apps (including mobile and desktop ) and 24”7customer service.
Another strategy is a Professional Version: for $10/agent a month if billed yearly. It gives much more features. Have a look at the screenshot below:
JivoChat comes at a fair Cost. I guess, the one thing that is missing is that it’s not very scalable. You’ve just two strategies: one is quite basic and the other one might be insufficient if you’re working with enterprises businesses. But, as always, it all depends on your needs. Chat For Business Website
A nice addition that they Provide is that which they call a Callback attribute. What it does is that visitors could leave you their amount and you can call them back at your earliest convenience. On their site they’re stating:”Chat is convenient for accompanying clients on the website, and immediate callbacks are ideal for actively completing trades”
Additionally, it works when nobody Is available online chat. You may easily get back in contact with your potential leads afterwards.
JivoChats is integrated Using Facebook Messenger, so the client can get your responds right for their Facebook. In regards to you as an agent, Jivo will not force you to switch between the apps to answer. All messages from social networks look right in the JivoChat desktop or mobile program.
Another of their Additions is the Mobile SDK, which allows you to add live chat support to your Android and iOS native apps. If your customers are spending a lot of time browsing through your store on cellular, they will definitely find it very convenient.
If that’s not sufficient, They are throwing an API for developers, which is the entire documentation developers can use if they want to incorporate JivoChat with their own app or CRM solution.
JivoChat don’t have a great deal Of integrations however but they have been on the industry only for 4 decades — and this thing takes resources and time.
They provide basic Integrations for both medium and small businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a fantastic news for all e-commerce companies. It merely proves JivoChat keeps evolving and, more importantly, their growth is dictated by their clients’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and also to keep their clients even more satisfied, they also offer reports which track the level of your customer service.
In terms of the Plan, The entire website looks very nice and that I may also say that UX doesn’t lack in that department. There is 1 thing which confused me though: when I was on the main site , I clicked on the chat window three times, before I understood I want to click just on”Chat with us. We are online!” prompt. That could have been done simpler. The excellent news is that if I wanted something, there was always someone on discussion!
The wrap-up of JivoChat
JivoChat is a great Looking solution that does its job. For companies who are searching for a basic live chat option, it actually will come for a fair price.
But don’t take (only) my Word for this! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market to get a bigger solution or maybe it’ll be just perfect For you? I believe that they are really good in what they offer, and I believe They will be scaling and providing different programs with a wider range of features To satisfy their future customers. Chat For Business Website