Why Select Crisp? Chat For Site
In this article I’ll cover our Experience with Crisp, the reason we changed, and how it is possible to make the perfect decision for your business and startup too. You may understand how to compare live talks and that metrics might be important for you also. Chat For Site
How was that decision made?
Looking at the market leaders With live chat feature out there, we found Crisp via Producthunt. After we’ve created a Spreadsheet with multiple live chat sellers, we identified that the core attribute and metrics we were searching for.
What did we use before?
We’ve Used multiple other live chat before, which somehow shifted their attention from a live chat to a”all in one business suite”. Their live chat still functions, but metrics that are important for us were removed. We have used those metrics for our monthly reports, and client overviews, growth rates and much more. After we had been in for four months those metrics disappeared and were replaced with other metrics. We have got a leaderboard for our staff members, which we did not use because we are searching for quality service and not quantity and the pricing seems to outperform the advantage. Our choice was apparent at the moment: we needed to proceed.
We found 14 times history, 30 days History and unlimited history (for higher plans this is common), here the price scaling was interesting. All live chats we tried had this feature, a few at higher price tags, others combined with a badly implemented search feature, therefore the background wasn’t accessible. With Crisp, the unlimited history is already available with their first paid program, and it not only ships with a fair price tag, but also their search works exceptionally well.
How many contacts do we need?
We tried to answer that Question with another question”how many customers will chat with us?” – and that was wrong – we made that mistake already once. We can’t limit on the connections we make because we actually wish to make contact with them all. Endless contacts was what we were searching for (in a reasonable price label ). What we found were chats with 100 active contacts for $0/month which was quite nice, we scaled up that a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did the Exact Same contact metric test for Crisp we saw something different:
So at Crisp, you do not scale by usage – that is huge! They believe the same way we do at Storyblok, we do not wish to limit the consumer to the use of this system (eg. Content entries or contacts), we want to scale as their staff scales. So at Crisp you select a plan and you may scale the amounts from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on precisely the exact same website for over 30 seconds”. Those triggers are a good way to help your viewers with queries they could have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This part can be found in all solutions we analyzed and largely available in the very first paid plan.
Possibility to send campaign messages
From time to time we send mails Utilizing our live chat. We think that it’s a fantastic way to retarget our viewers because we ought to have the ability to send pertinent content according to some metrics those live chats provide. In all honesty, we are not sending many mails, because we hate spam on our side. Therefore we want to send certain emails to specific target groups and : we really enjoy the execution in the Crisp client. It’s straightforward and satisfied our needs at a sensible price tag.
Number of brokers
The agent seats is rather Intriguing, it is something you can control. You could choose one accounts for the whole team (which is cheap with most options ), or you might go for a single seat for each team member. Since we like to have this personal approach to our customers the notion of using one account for the entire group was dropped immediately. We’ve begun to compare the very first paid program against the majority of the high tier plans to see how the price scales again. The highest prices we found were about ~$155/m per seat where the range was somewhere from $15/m to this. We had a peek at Crisp again and saw that their greatest bundle has unlimited agents seats included. Additionally, their free plan allowed 2 representatives, which was excellent for analyzing. Chat For Site
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the main channels. We don’t really utilize integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our business, we use it on a daily basis and added the majority of our resources – so we concentrated on how they work and function with Slack. We analyzed some of these and many are actually working quite well. We found one which has huge delays when messaging from and to Slack that was a no-go for all of us. We reported that difficulty to them, but we do not know whether they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the whole setup was completed in a couple of minutes.
“Crisp is the simplest way To communicate with your clients. From sales to client support, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp provides one channel to reply to your users employing a very simple team inbox where you are able to handle all of your user inquiries.”
From our experience, Crisp really Ships with the focus on such chat experience for the clients. That is exactly what we were searching for since we evaluated other alternatives.
This one is tricky. If you browse The past few points you saw that we compared the lower tier plans and feature together with the maximum tier programs, some are economical at the start and become expensive as you use them. After using Crisp for six months now, and changed from a competition because of the expensive”end” and those attribute we didn’t need but might have to pay for. We are glad to state we believe we have the best fit for us, maybe it will fit as nicely for you. We found that the listing of 8 aspects above is all you need to locate your best match.
We made contact with incredible Fantastic people (thank You!) And businesses all around the world. We might have had exactly the exact same experience with other live chats as well, but the price tag combined with the attribute set Crisp does offer, we’d and already do recommend it to all clients who are looking for a live chat . We’ve upgraded to the Crisp unlimited plan a while ago, and are glad we made that choice. If you have a question or want to inform us about your experience with Crisp and other live chats, feel free to drop us a comment below or send a tweet or talk to us using Crisp! Chat For Site