Overview Chat For Site
Provide Support is a Live Chat Service which may be implemented on websites and operated as a third party client. There are many customizable facets of the tool, and having live chat available on your own website is a process that can be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to examine and divide down the varied elements of Live Chat by ProvideSupport.com. Chat For Site
The Live chat program is a great deal more involved than your average customer. You will have the ability to see every one of those visitors that are on your site at any particular time, in addition to their own IP address, their own referral origin, their local time, working system and a whole lot more. Though some of this info is going to be much more beneficial than the remainder, it will help keep you (or your designated chat operators) as informed on your visitors as possible if they are in need of any assistance. They provide 10 days free trial, no credit card required.
Once you set up an account, You’re brought to a site which seems a little old fashioned. It looks like it is packed with advertisements, except it is just a site edition of ProvideSupport. If you wont let that disturb you too much, you may read the upcoming steps which you should take, such as customizing your chat messenger window, add chat buttons to your mails, produce a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console with your greeting message and company’s logo. It is also possible to add your operator’s picture so the chat appears more personal. The live chat button on the website can be chosen from an existing gallery, or you may upload your own image. The chat messenger can be customized with color schemes and styles that match your site’s main theme.
If you want to match your Site’s style, you are able to personalize the chat messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to look at your visitor’s IP address, server name, referrer address, pages visited etc.. You can also see a world map and a place where a person writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to transfer ongoing discussions between representatives. Another representative can follow-up the case and answer within seconds. It’s helpful when an agent does not have the knowledge to address the instance. Thanks to transferring chats there is no delay, which increases customer satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and highlight words that may be spelled incorrectly.
Additionally, it has a proposal list. If you are on the fly you describe something incorrectly in a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you can pick the best word. Chat For Site
Provide Support Drawbacks
I am not a avid fan of The look of Provide Support interface. I miss that the personalization when it comes to the whole site. The picture on the home page is a Stock picture which gives you the belief that everything there does not have any personality too. The movie tutorial I watched felt automatic, like it was not the real person talking.
I like brands with personalities. While the dearth of personality might have no impact on customer support on your website, it definitely discourages individuals like me from using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for businesses of any size.”
They let four Kinds of Payments, every month every 2 months, every six months and annually. Paying annually is your best alternative or all the plans. They offer 3 plans — little company with 1 operator, Corporate aims with 3 operator and Business with 10 operators. If you are interested in more operators, then you can check out the PDF file where they specified prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized service. A geographical presentation of real-time visitor info gives you an insight into what customers are looking for. You have a lot of customization options that you can use in your chat.
If you are not bothered by A little old look of the application, you might discover there what you need to give customer support to your clients.
Free Trial Option
Live Chat From Provide Support can be attempted with no price for 30 days. All features (out of further operators) can be accessed with this free time trial period. Provide Support will not continually harass you in the event that you don’t take advantage of the supply, either, and billing going forward is very straightforward.
In our View, one of our favourite things about this service is how smooth and easy it is to use together with the”no hassle” form of charging and support that’s provided. Not one of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you’re on the fence about whether or not to implement a live chat solution on your website, our very best suggestion is to provide this app a download, try it out for 30 days, and choose at the end of the free period if you’d like to continue from there. Chat For Site