Overview Chat For Support
Provide Support is a Live Chat Service which can be implemented on sites and operated as a third party client. There are lots of customizable aspects of the particular tool, and having live chat which can be found on your own website is a procedure that may be completed in a matter of minutes. As a personal favorite of the team at Flytonic, we’re happy to review and break down the diverse elements of Live Chat by ProvideSupport.com. Chat For Support
The Live chat program is a great deal more involved than your normal customer. You will be able to observe each of those visitors that are on your website at any given time, as well as their IP address, their referral source, their local time, working system and much more. Though some of the information is going to be much more beneficial than the rest, it will help to keep you (or your designated chat operators) as informed on your customers as possible should they be in need of any assistance. They provide 10 days free trial, no credit card needed.
After you install an account, You are brought to a site that looks somewhat old fashioned. It looks like it is packed with ads, except it’s just a website version of ProvideSupport. If you won’t let that bother you too much, you may read the upcoming steps which you should take, such as customizing your conversation messenger window, then add chat buttons for your emails, create a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console along with your own greeting message and company’s logo. It is also possible to add your operator’s picture so the chat appears more personal. The live chat button on the website can be either chosen from an present gallery, or you can upload your own picture. The chat messenger could be customized with color schemes and styles that match your website’s most important theme.
If you want to match your own Website’s style, you can customize the conversation messenger with offered fashions and color schemes.
Real-time visitor tracking
The real time visitor Feature permits you to view your customer’s IP address, host name, referrer address, pages visited . It is also possible to see a world map and a place from which a person writes to you.
Transfer chats between customer service reps
Provide Support offers She ability to move ongoing discussions between agents. The other agent can follow the case and answer within seconds. It’s useful when an agent doesn’t possess the knowledge to address the instance. Due to transferring chats there’s no delay, which increases customer satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
Additionally, it has a proposal list. If you are on the fly you spell something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can pick the right word. Chat For Support
Provide Support Disadvantages
I am not an avid fan of The appearance of Provide Support interface. I miss the personalization when it comes to the whole site. The image on the home page is a Stock image which gives you the belief that everything there does not have any character too. The movie tutorial I watched felt automated, like it was not the real person speaking.
I like brands with personalities. While the dearth of personality here might not have any impact on customer service on your site, it certainly discourages individuals like me from using this software.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for companies of any size.”
They allow four Kinds of Payments, each month every two months, every six months and yearly. Paying annually is your ideal alternative or all of the plans. They provide 3 plans — little company with 1 operator, Corporate plans with 3 operator and Business with 10 operators. If you’re interested in more operators, you can take a look at the PDF document in which they specified costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real time visitor information provides you an insight in what clients are looking for. You’ve got a lot of customization options that you may use in your chat.
If you’re not bothered by A little old expression of the application, you might discover there what you need to give customer support to your customers.
Free Trial Opportunity
Live Chat From Provide Support can be attempted without any cost for 30 days. All features (outside of additional operators) can be accessed with this free time trial interval. Provide Support will not continually harass you in the event that you do not take advantage of their supply, either, and charging going forward is quite straightforward.
In our View, one of our favorite things about this service is how smooth and easy it is to use together with this”no hassle” kind of charging and service that’s provided. Not one of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our users. If you’re on the fence about whether or not to implement a live chat solution on your site, our best suggestion would be to give this program a download, try it out for 30 days, and decide at the end of the free period whether you’d like to continue from there. Chat For Support