Introduction Chat For Support
There is no motive live chat shouldn’t be simple. Chat For Support
It is about connecting with your clients and providing them the very best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for online shops give you a far too intimidating interface with tools which are overkill for such a basic support medium.
Pure Chat has another strategy.
Pure Chat is a live chat program which aids small companies deliver instant replies and convert more leads.
You are not going to find anything mad with this tool, but that’s the glory of this. The pricing is straightforward. The features are easy, and the overall interface makes it quite easy to communicate with customers who want answers fast.
So let’s have a deeper look into the live chat system to know who it is ideal for and which of those features are most impressive.
Pure Chat is a live chat program that allows users to communicate with their clients directly on their site. Its features include unlimited agents, boundless chats, full chat background, widget personalization, and much more. We compiled Pure Chat user reviews from around the web and decided that it’s generally positive ratings. We also shared its own available pricing choices.
Overview of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a favorable review stated that the app is simple to set up and navigate because of its user-friendly interface. They also like the way the tab switches into a email form when each of the operators are all offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative inspection stated that the app can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Favorable User Review
A user who left a favorable overview of Chat on G2 Crowd said they were in a position to convince customers to commit to a buy within moments of communication via the program. He also likes how the tool provides them with a way to answer customers’ questions quickly and promote their goods without the use of phone calls.
Most Useful Negative User Review
A user who left a negative review of Pure Chat on Capterra complained about becoming timed out with notifications. He explained that making it difficult to maintain agents who’ve retail duties on chat during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they’ve been logged off.
Starting chats at the right time is dependent upon how well you can track your visitors. By way of instance, if you are sitting on the Pure Chat backend you have the capability to see which users are surfing your website in real-time. So if somebody is looking at a pair of sneakers that you sell on your website, you know exactly what to begin speaking about, and you have the tools for making canned answers for certain parts of your website. Chat For Support
The obvious start to this review is the true chat interface. Does this feel usable for both novices and advanced users?
Everything begins by revealing a chat box to the new visitor. If they’ve been to your site before, the representative about the backend sees each the customer information and interactions that have happened before. It works exactly like an instant messenger, (where the talks come in real time ), but it also allows you to see previous transcripts and reps have spoken to a customer before.”
Notifications are sent to you when a chat comes from, and you’ll be able to schedule when you’re offered for chatting to ensure clients know when you’re online.
Implementing a chat box on your site only requires a fast copy and paste of a code or using the Shopify, Weebly and WordPress plugins. You then have the capability to customize what the chat box looks like prior to, during and after the dialog. Feel free to modify around colors, set triggers for as soon as the chat box pops open and configure the types that you need individuals to fill out before talking to you.
You have the opportunity to decide on the default option stylings (which can be fine,) but the layout tools are easy enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android apps are offered for those who’d love to handle live chats while on the move. For instance, if you need to leave the workplace but still want to give the best support out there, you won’t have to worry about it with a mobile program.
Pretty much all the features you would find on the regular dashboard are all carried over to the cellular apps. You have settings for actually carrying out the talks, along with setting your availability, managing transcripts and more. This gives you a little boost of confidence since it isn’t important where you are when seeing who’s on your site in real time. Your customer support is constantly managed, as it functions just like texting from your phone.
The reporting is one of the strongest sections of Pure Chat, since it not only provides you the performance for exporting reports, but it provides beautiful graphs and vision for viewing chat metrics over time. You can monitor your customer satisfaction to make decisions regarding your employees or to figure out which particular clients you might be spending too much time on.
Pure Chat Customer Service
The Pure Chat service outlets are a lot more impressive than some of the other solutions you’ll find for live chat. By way of instance, a site is supplied for studying about updates and suggestions, while the Guides page is filled with information about how to sell online, the way to handle rude clients, the way to obtain more live chats and more.
The FAQ page offers you a good idea of what other people are talking about with PureChat, while the primary Support page is a knowledge base with documentation for installations, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it looks as if you’ll need to complete most of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions with the support team are potential and they also offer email service in-app and about the web site for all programs. Chat For Support
Pure Chat does not have a free trial. But you do not need one at all, since the provider delivers a strong free plan that you could continue to work with for as long as you would like. The paid programs are reasonably priced as well, and the monthly obligations bring along a wide set of features you don’t get with the free bundle.
Let’s Look at what programs you can choose from:
Free — For $0 you receive support for a single user, 1 site, boundless chats per month, per 1 day chat history and native mobile programs.
Starter — For $20 a month you receive support for 2 users, two websites, unlimited chats each month, a 30 day chat history, native cellular programs, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 a month you receive everything out of the previous plan and service for five users, three sites and 90 days of chat history.
Growth — For $100 per month you get everything from the former plan and support for ten consumers, five websites, an infinite chat history and the ability to remove the Chat branding.
We like the Free program for individuals simply testing out the machine, but the true operation comes into play when you opt for the Starter Plan. The only criticism I have is that you have to get all the way up to the $100 per month plan to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the top and up-and-coming live chat software to small businesses and reviewed their features and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Resolution — Addressing a client’s concern at the very first point of contact is a key performance indicator. Check out this guide to find out more about how using a live chat program can enhance your customer service and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a lot of free tools which may assist you in keeping expenses down. In this article, we discuss with you a few responses from small business owners using these tools to produce their business procedures easier for free.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I ask for a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for clients who aren’t pleased with their services. Read the following directions to learn the cancelation terms and other details.
Can agents use mobile devices to reply to clients?
Yes. Pure Chat provides programs for both iOS and Android allowing agents to react to customers’ queries from anyplace.
Popular Software Connections
When choosing a live chat program, it is important that the software integrates with other software your business is currently using. Here is a list of some of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce store may benefit from this kind of easy-to-use chat box tool such as Pure Chat. It all depends on the pricing plan you choose. The Free Plan is great for analyzing and tiny operations with just a couple of products and a single rep. The Starter Plan is probably the most common, although the Growth Plan becomes up there for companies with big aid groups. Chat For Support