Summary Chat For You
Let Us start with JivoChat’s home page. As a major fan of green and that’s linked to character, a foliage over their logo and green background immediately made me feel calm. Well played, JivoChat! Chat For You
Their main slogan is: “Turn your website traffic into paying clients with JivoChat.”
It is a free tool to help You monitor and speak with clients visiting your site, Facebook, Telegram, and Viber — all that in actual time. To start a journey on this live chat tool, all I must do is to click on the sign button.
I had been asked about my Email, password and a Promo code. I didn’t have some, but I assume this is what potential clients like best: discounts!
What I enjoyed about the Signing up procedure is that I could see just how many measures are nonetheless left. Following is a quick preview of the previous measure, installing your JivoChat code.
After I signed up, I Installed the desktop application and I must say that it is very neat. There is the Inbox section, accessible in the program’s sidebar — there territory each of the incoming requests from the clients. Then, we have a segment invisibly, where you can view your existing discussions. It looks like this:
When conversing with your Clients you can immediately check their data — this handy little attribute is placed on the right and it is useful when targeting your clients’ needs. What is more, below we’ve website visitors section, telling us about each the folks on our site.
Speaking of visitors on Your site — the”invitation to chat” feature is available only in the Professional Version. It supplies you with a vast selection of options for pop up invitations.
I like the snippet alternative Included in the application. It permits you to see what a user authors to you until he or she sends it. It makes responding to your customers’ queries much quicker.
Also, when a Visitors write a message, a broker get the small pop up on the right underside, asking if they want to chat, fast reply or ignore (which, of course, you should not do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It’s permanently free and it includes up to 5 agents. It offers customizable chat in 20 languages, various apps (including mobile and desktop ) and 24”7client service.
The other strategy is a Professional Version: for $10/agent a month if billed yearly. It offers much more features. Have a look at the screenshot below:
JivoChat comes at a fair Cost. I figure, the only thing that is missing is that it is not very scalable. You’ve only two plans: one is very basic and the other one might not be enough if you’re working with partnerships businesses. However, as always, it all depends on your needs. Chat For You
A Wonderful addition that they Provide is that which they call a Callback feature. What it does is that people could leave you their number and you’ll be able to call them back at your first convenience. On their site they’re saying:”Chat is suitable for accompanying customers on the website, and instant callbacks are perfect for actively completing trades”
Additionally, it works when nobody Is available online chat. You can easily get back in touch with your potential leads later.
JivoChats is incorporated With Facebook Messenger, which means the client can get your responds right for their Facebook. In regards to you as a broker, Jivo won’t make you switch between the programs to answer. All messages out of social networks appear directly in the JivoChat desktop and/or mobile app.
Another of their Additions is the Mobile SDK, which lets you add live chat service to your Android and iOS native programs. If your customers are spending a great deal of time searching through your shop on mobile, they will surely find it very convenient.
If that’s not sufficient, They are throwing an API for programmers, which is the whole documentation programmers can use if they would like to incorporate JivoChat using their own app or CRM solution.
JivoChat do not have a great deal Of integrations however but they have been on the market only for 4 years — and this thing takes resources and time.
They provide basic Integrations for both medium and small businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Incorporated with Shopify, which is a great news for all e-commerce companies. It merely proves JivoChat keeps growing and, more importantly, their expansion is ordered by their clients’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and also to keep their customers even more fulfilled, they also offer reports that track the quality of your customer services.
Concerning the Plan, The entire site looks really nice and I can even say that UX doesn’t lack in that department. There’s 1 thing which confused me when I was on the primary site I clicked on the conversation window three times, before I realized that I want to click just on”Chat with us. We are online!” prompt. That might have been done smoother. The great news is that whenever I needed something, there was always someone on chat!
The wrap-up of JivoChat
JivoChat is a good Looking solution that does its own job. For businesses who’re looking for a basic live chat option, it actually will come for a reasonable price.
But do not take (only) my Word for it! Do a little research, try it out and see if it works for you — Perhaps you’re in the market for a larger solution or perhaps it’ll be just perfect For you? I think that they’re really good in what they offer, and I believe They will be scaling and providing different programs with a larger selection of attributes To meet their future clients. Chat For You