Intro Chat For Your Site
There’s no reason live chat should not be simple. Chat For Your Site
It’s about connecting with your customers and giving them the very best solution in a reasonable amount of time.
That said, many live chat extensions for internet shops offer you a far too intimidating interface with tools which are overkill for such a basic support medium.
Pure Chat has a different approach.
Pure Chat is a live chat program which aids small companies provide instant replies and convert more leads.
You are not going to find anything mad with this tool, but that’s the glory of it. The pricing is simple. The features are easy, and the overall interface makes it quite easy to communicate with customers who need answers quickly.
So let us have a deeper look to the live chat system to know who it is best for and which of those features are impressive.
Pure Chat is a live chat program that lets users communicate with their customers directly on their website. Its features include unlimited agents, boundless chats, complete chat history, widget personalization, and more. We compiled Pure Chat user testimonials from around the web and determined that it has normally favorable ratings. We also shared its own accessible pricing choices.
Briefing of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a favorable review said that the program is easy to setup and navigate due to its user friendly interface. They also enjoy how the tab switches into an email form when all the operators are all offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative inspection said that the app can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Favorable User Review
A user who left a favorable overview of Chat on G2 Crowd stated that they have been in a position to persuade customers to commit to a buy within moments of communication through the app. He also likes the way the tool provides them with a means to answer customers’ questions quickly and promote their products without the usage of phone calls.
Most Helpful Unfavorable User Review
A user who left a negative review of Chat on Capterra whined about becoming timed out without notifications. He explained that making it difficult to maintain agents who’ve retail duties on chat during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they’ve been logged off.
Starting chats at the right time is dependent upon how well you can monitor your visitors. For instance, if you are sitting on the Chat backend you have the capability to see which users are browsing your site in real time. So if somebody is considering a pair of shoes you sell on your website, you know exactly what to start talking about, and you even have the instruments for creating canned answers for specific parts of your website. Chat For Your Site
The obvious start to this particular review is the true chat interface. Does it feel usable for both beginners and advanced users?
It all begins by showing a chat box to the new visitor. If they have been to your website before, the agent about the backend sees each of the customer information and interactions that have occurred in the past. It works exactly like an instant messenger, (in which the chats arrive in real-time), but it also lets you see previous transcripts and which reps have spoken to a customer before.”
Notifications are sent to you when a conversation comes from, and you can schedule when you’re available for chatting to ensure customers know when you are online.
Implementing a chat box on your website only requires a fast copy and paste of a code or using the Shopify, Weebly and WordPress plugins. You then have the capability to customize what the chat box appears like before, during and following the dialog. Feel free to modify around colors, set triggers for as soon as the chat box pops open and then configure the forms that you need people to fill out before talking to you.
You’ve got the chance to decide on the default stylings (which can be fine,) but the layout tools are easy enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android apps are offered for those who’d like to manage live chats while on the go. For instance, if you have to leave the office but still wish to provide the best support on the market, you won’t need to worry about it with a mobile app.
Pretty much all the features you would find on the regular dashboard are carried over to the cellular apps. You have settings for actually executing the talks, along with setting your availability, managing transcripts and more. This gives you a little boost of confidence as it isn’t important where you are when viewing who is on your website in real-time. Your customer service is continually managed, since it functions like texting from your phone.
The coverage is one of the strongest parts of Chat, because it not only provides you the functionality for exporting accounts, but it provides amazing graphs and vision for seeing chat metrics over time. You can track your customer satisfaction to make decisions about your staff or to figure out which particular clients you may be spending too much time .
Pure Chat Support
The Pure Chat service outlets are a lot more impressive than a number of the other options you’ll discover for live chat. For example, a site is provided for studying about updates and tips, while the Guides page is filled with advice on the best way best to sell online, the way to manage rude customers, the way to get more live chats and more.
The FAQ page gives you a good idea about what other people are talking about with PureChat, while the principal Support page is a knowledge base with documentation for both setups, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it seems like you’ll have to finish the majority of the research yourself.
A chat box is provided on the dashboard, so quick interactions together with the support team are possible and they also provide email support in-app and on the website for many programs. Chat For Your Site
Pure Chat doesn’t have a free trial. However, you don’t need one at all, since the company delivers a solid free plan you can continue to use for as long as you would like. The paid plans are reasonably priced too, along with the monthly payments bring along a wide set of characteristics that you don’t get with the free package.
Let us take a look at what plans you can Pick from:
Free — For $0 you receive support for a single user, one site, unlimited chats per month, a one day discussion history and native mobile apps.
Starter — For $20 a month you get support for 2 consumers, two sites, unlimited chats per month, a 30 day chat background, native mobile apps, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 a month you get everything from the previous plan and support for five customers, three sites and 90 days of chat history.
Growth — For $100 a month you get everything out of the previous plan and support for ten users, five sites, an unlimited chat history and the ability to eliminate the Chat branding.
We enjoy the Free plan for people just testing out the machine, but the true functionality comes into play once you opt for the Starter Plan. The only gripe I have is that you have to receive all the way up to the $100 a month strategy to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their best and up-and-coming live chat software to small businesses and reviewed their features and pricing. Read this guide to know our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Settlement — Addressing a customer’s concern at the first point of contact is a key performance indicator. Have a look at this article to learn more about how employing a live chat software can enhance your customer support and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a lot of free tools which can assist you in keeping down expenses. In this article, we discuss with you a few answers from small business owners using these tools to produce their business procedures easier at no cost.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I ask for a refund if I am not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for customers who aren’t satisfied with their services. Read these instructions to find out the cancelation terms and other details.
Can brokers utilize mobile devices to reply to clients?
Yes. Pure Chat offers programs for both iOS and Android to allow agents to react to customers’ queries from anyplace.
When deciding upon a live chat program, it’s essential that the program integrates with other software your company is currently using. Here’s a list of some of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone having an ecommerce shop may benefit from such an easy-to-use chat box tool like Pure Chat. It all depends on the pricing plan you choose. The Free Plan is great for analyzing and tiny operations with only a couple of goods and a single rep. The Starter Plan is most likely the most common, while the Growth Plan becomes up there for businesses with large support groups. Chat For Your Site