Why choose Crisp? Chat For Your Website
In this article I’ll cover our Expertise with Crisp, why we switched, and the way you can make the right choice for your business and startup too. You will understand how to compare live talks and that metrics might be important for you too. Chat For Your Website
How was that selection made?
Looking at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we have created a Spreadsheet with numerous live chat sellers, we identified that the core attribute and metrics we were searching for.
What did we use previously?
We have Used multiple other live chat before, which shifted their focus from a live chat to a”all in one business suite”. Their live chat still functions, but metrics which are important for us were removed. We have used those metrics for our monthly reports, and client overviews, growth rates and much more. After we had been in for four months those metrics disappeared and were replaced by other metrics. We have got a leaderboard for our team members, which we did not use because we’re looking for quality service and not quantity and the pricing seems to outperform the advantage. Our choice was apparent at the moment: we needed to proceed.
We found 14 days background, 30 days History and unlimited history (for higher plans this is common), also here the price scaling was interesting. All live talks we tried had this feature, a few at higher price tagsothers combined with a poorly implemented search feature, and so the background wasn’t accessible. With Crisp, the unlimited history is already available with their first paid program, and it not only ships with a reasonable price tag, also their search works astoundingly well.
How many contacts do we need?
We attempted to answer that Question with another question”how many customers will talk with us” – and that was incorrect – we made that mistake once. We can not limit on the connections we create because we really want to make contact with all of them. Endless contacts was exactly what we were looking for (in a reasonable price tag). What we found were chats with 100 active contacts for $0/month that was quite nice, we scaled that up a little to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did exactly the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by usage – which is huge! They think the same way we do at Storyblok, we don’t want to restrict the consumer to the usage of the system (eg. Content entries or contacts), we want to scale as their team scales. So at Crisp you select a program and you can scale the numbers from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on the same website for over 30 seconds”. Those causes are a fantastic method to help your audience with questions they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This component can be found in most options we analyzed and mainly available in the very first paid plan.
Ability to send campaign messages
From Time to Time we send emails Using our live chat. We think that it’s a fantastic way to retarget our viewers because we should be able to send relevant content according to some metrics those live talks offer. To be honest, we’re not sending many mails, because we also hate spam on the side. Therefore we like to send specific mails to particular target groups and again: we really like the implementation in the Crisp customer. It’s straightforward and satisfied our needs at a sensible price tag.
Amount of brokers
The agent chairs is rather Intriguing, it’s something that you can control. You could choose 1 accounts for the entire group (which can be cheap with most options ), or you could go for a single seat for each team member. Since we like to have this personal approach to our customers the idea of using one account for the entire group was dropped immediately. We have started to compare the very first paid program contrary to the majority of the high tier plans to see how the cost scales again. The highest costs we found were approximately ~$155/m per seat where the scope was somewhere from $15/m to that. We had a peek at Crisp again and found their greatest package has unlimited agents seats included. Additionally, their free strategy permitted 2 agents, which was excellent for testing. Chat For Your Website
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main stations. We do not actually use integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and included most of our resources already – so we focused on how they work and function with Slack. We tested some of them and most are actually working very well. We found one which has huge delays when messaging from and to Slack that was a no-go for us. We reported that issue to these, but we don’t know if they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the whole setup was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to customer support, Crisp is designed to keep your workflow simple. From live chat to email, Crisp provides one channel to answer to your users employing a simple team inbox where you can handle all your user queries.”
From our experience, Crisp actually Ships with all the attention on that chat experience for the customers. That is precisely what we were searching for as we evaluated other alternatives.
This one is tricky. If you browse The last few things you noticed that we contrasted the lower grade plans and attribute with the maximum tier programs, some are cheap at the start and be expensive as you use them. After using Crisp for six months now, and changed from a competitor because of that pricey”end” and those attribute we did not need but would have to pay for. We are glad to state that we believe we got the very best match for us, perhaps it will fit as nicely for you. We saw that the list of 8 aspects above is all you need to locate your own best match.
We made contact with unbelievable Fantastic people (thank You!) And businesses all over the globe. We might have had the exact same experience with other live discussions too, but the price combined with the attribute set Crisp does offer, we would and already do recommend it to all of customers that are looking for a live discussion themselves. We’ve upgraded to the Crisp unlimited plan a while ago, and are glad that we made that choice. In case you’ve got a query or want to tell us about your experience with Crisp and other live discussions, don’t hesitate to drop us a comment below or send us a tweet or chat with us using Crisp! Chat For Your Website