Why choose Crisp? Chat Function On Website

In this article I’ll cover our Experience with Crisp, why we switched, and how it is possible to make the right decision for your business and startup too. You will understand how to compare live chats and which metrics could be significant for you also. Chat Function On Website

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How was that selection made?

Taking a Look at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we have created a Spreadsheet with multiple live chat vendors, we identified that the core feature and metrics we were searching for.

 

What did we use previously?

We have Used several other live chat earlier, which shifted their focus from a live conversation to a”all in 1 company suite”. Their live chat still functions, but metrics which are significant for us were eliminated. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we were in for four months those metrics vanished and were replaced with other metrics. We’ve obtained a leaderboard for our staff members, which we did not use because we are searching for quality support and not quantity and the pricing seems to outperform the benefit. So our decision was apparent at the moment: we needed to proceed.

 

Chat history

We found 14 times history, 30 days History and unlimited history (for higher plans this is common), here the price scaling was interesting. All live talks we attempted had this attribute, some at higher price tags, others combined with a poorly executed search feature, and so the background was not accessible. Together with Crisp, the unlimited history is already available with their first paid plan, and it not only ships with a reasonable price tag, but also their hunt works astoundingly well.

How many connections do we need?

We attempted to answer that Question with another question”how many clients will talk with us” – and that was wrong – we made that mistake once. We can not limit on the contacts we make because we really want to earn contact with all of them. Unlimited contacts was what we were searching for (in an affordable price label ). What we discovered were chats with 100 active contacts for $0/month which was quite nice, we climbed up that a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did the same contact metric evaluation for Crisp we saw something different:

So at Crisp, you do not scale by use – that is enormous! They believe the identical way we do in Storyblokwe don’t want to limit the consumer to the use of this system (eg. Content entrances or contacts), we would like to scale as their staff scales. So at Crisp you select a plan and you may scale the amounts from 10 to 10.000 contacts (or more) with the same price tag.

 

Trigger events / messages

Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on precisely the same site for more than 30 seconds”. Those triggers are a fantastic method to help your audience with questions they could have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This part can be found in all solutions we analyzed and mainly available in the first paid plan.

 

Ability to send campaign messages

From time to time we send mails Utilizing our live chat. We think that it’s a good way to retarget our viewers because we should have the ability to send relevant content according to some metrics people live chats offer. In all honesty, we’re not sending many mails, because we hate spam on our side. So we want to send specific mails to particular target groups and : we really like the execution in the Crisp client. It is straightforward and satisfied our needs at a sensible price tag.

 

Number of agents

The broker seats is kinda Intriguing, it’s something that you can control. You could choose 1 accounts for the entire team (which can be cheap with most options ), or you might go for a single seat for each team member. Since we like to get this personal approach to our customers the notion of using one account for the entire team was dropped immediately. We have started to compare the very first paid program against the majority of the high tier programs to see the way the price scales again. The greatest costs we discovered were about ~$155/m per seat where the range was somewhere from $15/m to this. We had a look at Crisp again and found their greatest bundle has unlimited agents seats included. Also, their free plan permitted 2 agents, which was excellent for analyzing. Chat Function On Website

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Software Compatibility

Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main stations. We don’t actually use integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and added most of our resources – so we focused on how they work and perform with Slack. We analyzed some of these and many are actually working very well. We found one that has huge delays when messaging from and also to Slack that was a no-go for us. We reported that issue to these, but we do not know whether they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the whole setup was done in a couple of minutes.

 

Control the client via JavaScript

We are using the chat not Only on the site but also in our application itself. Users may want to report an issue or merely have a fast question about something, hence the lead integration, and a option to initialize and hide/show the customer with JavaScript has been a must-have. It had been possible with most live chats we’ve tried, the documentation of Crisp about their JavaScript SDK is clear and well documented so we got that running in under half an hour.

 

What is Crisp?

“Crisp is the simplest way To communicate with your clients. From sales to client support, Crisp is made to keep your workflow simple. From live chat to email, Crisp provides a single channel to answer to your users using a very simple team inbox where you are able to handle all your user inquiries.”

From our experience, Crisp really Ships with all the attention on that chat experience for your customers. Which is precisely what we were looking for as we evaluated other solutions.

 

Pricing

This one is tricky. If you browse The past few things you noticed that we compared the lower tier plans and attribute with the maximum tier plans, some are cheap at the start and become costly as you use them. After using Crisp for six months today, and switched from a competitor because of the expensive”ending” and those feature we did not need but might have to cover. We’re glad to say that we believe we got the best match for us, maybe it will fit as nicely for you. We saw the list of 8 aspects above is all you want to locate your best fit.

Conclusion

We made contact with unbelievable Fantastic people (thank You!) And companies all over the world. We could have had exactly the same experience with other live discussions too, but the price combined with the attribute set Crisp does offer, we’d and already do recommend it to all of clients that are looking for a live chat . We’ve upgraded to the Crisp endless plan a while ago, and are thankful that we made that choice. In case you have a question or want to tell us about your adventure with Crisp along with other live chats, feel free to drop us a comment below or send a conversation or talk to us with Crisp! Chat Function On Website

 

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