Introduction Chat Gadget For Google Sites
Let Us start with JivoChat’s home page. As a major fan of green and that’s linked to nature, a foliage over their logo and green backdrop instantly made me feel calm. Well playedJivoChat! Chat Gadget For Google Sites
Their main slogan is: “Turn your website traffic into paying customers with JivoChat.”
It’s a free tool to help You track and talk to customers visiting your Website, Facebook, Telegram, and Viber — most that in actual time. To begin a journey with this live chat tool, all I have to do is to click on the sign button.
I had been asked about my Email, password and a Promo code. I didn’t have some, but I presume this is what prospective clients like best: reductions!
What I enjoyed about the Signing up process is I could see just how many measures are nonetheless left. Here’s a quick preview of the previous step, installing your JivoChat code.
After I signed up, I Installed the desktop program and I must say that it is quite neat. There’s the Inbox part, accessible in the app’s sidebar — there territory all the incoming requests from the clients. Then, we’ve got a section Chats, where you can see your current discussions. It looks like this:
When chatting with your Customers you can quickly check their data — this convenient little feature is placed on the right and it’s useful when targeting your customers’ needs. What’s more, below we’ve website visitors section, informing us about all of the people on our website.
Speaking of visitors Your website — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a wide selection of options for pop up invitations.
I like the snippet option Included in the program. It allows you to find out what a user writers to you before he or she sends it. It creates responding to your customers’ queries much quicker.
Also, when a Visitors write a message, a broker get the little pop up on the right underside, asking if they wish to chat, fast answer or dismiss (which, of course, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is permanently free and it comprises up to 5 agents. It offers customizable conversation in 20 languages, various programs (including mobile and desktop ) and 24”7customer service.
Another strategy is a Professional Version: for $10/agent per month if billed yearly. It gives more features. Have a look at the screenshot below:
JivoChat comes at a fair Price. I figure, the only thing that’s missing is that it is not very scalable. You’ve only two strategies: one is very basic and another one might not be enough if you’re working with enterprises businesses. But, as always, it all depends on what you require. Chat Gadget For Google Sites
A nice addition that they Offer is what they call a Callback attribute. What it really does is that people could leave you their number and you can call them back at your first convenience. On their site they are stating:”Chat is suitable for accompanying clients on the website, and instant callbacks are perfect for actively completing transactions.”
Additionally, it works when nobody Is available on discussion. You can easily get back in touch with your possible leads later.
JivoChats is incorporated Using Facebook Messenger, which means the customer can receive your responds right for their Facebook. In regards to you as an agent, Jivo will not force you to change between the apps to answer. All messages from social networks look right in the JivoChat desktop or cellular program.
Another of their Additions is the Mobile SDK, which lets you add live chat support to your own Android and iOS native programs. If your customers are spending a great deal of time browsing through your store on cellular, they will surely find it rather convenient.
In case that is not sufficient, They are throwing an API for programmers, which is the whole documentation developers can utilize if they want to integrate JivoChat using their own program or CRM solution.
JivoChat do not have a lot Of integrations yet but they have been on the industry just for 4 years — and this thing takes time and resources.
They provide basic Integrations for both small and medium businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a great news for all e-commerce businesses. It only proves JivoChat keeps evolving and, what’s more, their growth is ordered by their customers’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and also to keep their customers even more satisfied, they also supply reports that track the level of your customer services.
In terms of the design, The entire website looks very nice and I may also say that UX doesn’t lack in that section. There is 1 thing that confused me though: when I was on the main websiteI clicked on the conversation window three days, before I understood that I want to click just on”Chat with us. We are online!” prompt. That could have been done smoother. The excellent news is that if I needed something, there was always somebody online chat!
The wrap-up of JivoChat
JivoChat is a good Looking solution that does its own job. For companies who are looking for a basic live chat option, it truly will come for a fair price.
But do not take (just ) my Word for it! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market to get a larger solution or perhaps it’ll be just perfect For you? I believe that they are Excellent in what they provide, and I believe They will be scaling and supplying other plans with a larger range of features To meet their future clients. Chat Gadget For Google Sites