Intro Chat Gmail
Provide Support is a Live Chat Service that can be implemented on sites and operated remotely as a third party customer. There are lots of customizable aspects of this particular tool, and using live chat available on your website is a process that may be finished in a matter of minutes. As a personal favorite of the team at Flytonic, we are pleased to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. Chat Gmail
The Live chat program itself is much more involved than your average customer. You will have the ability to observe each of those visitors that are on your website at any particular time, as well as their IP address, their own referral origin, their local time, working system and much more. While some of this info is going to be a whole lot more valuable than the rest, it will help to keep you (or your designated chat operators) as informed on your customers as possible if they are needing any help. They provide 10 days free trial, no credit card required.
After you set up an account, You are attracted to a website that looks somewhat old fashioned. It seems like it is full of advertisements, except it is just a site version of ProvideSupport. If you wont let this disturb you too much, you may read the upcoming steps that you should take, like customizing your conversation messenger window, then add chat buttons for your emails, create a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console along with your own greeting message along with company’s emblem. It is also possible to put in your operator’s picture so the chat looks more private. The live chat button on the site can be either chosen from an present gallery, or you may upload your own picture. The chat messenger can be customized with colour schemes and styles that match your website’s main theme.
If You Would like to match your Site’s style, you can personalize the conversation messenger with offered styles and colour schemes.
Real-time visitor monitoring
The real time visitor Feature permits you to view your visitor’s IP address, server name, referrer address, pages visited . You can also find a world map and a place from which a user writes to you.
Transfer chats between agents
Provide Support offers She capability to transfer ongoing chats between agents. Another representative can follow the case and reply within seconds. It is helpful when an agent doesn’t possess the knowledge to solve the instance. Due to transferring chats there is no delay, which increases customer satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a proposal list. If you’re on the fly you spell something incorrectly in a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you can choose the best word. Chat Gmail
Provide Support Cons
I’m not a avid fan of The appearance of Provide Support port. I miss that the personalization when it concerns the whole site. The image on the main page is a Stock image which gives you the belief that everything there does not have any character as well. The video tutorial I saw felt automated, like it wasn’t the real person speaking.
I like brands with personalities. While the dearth of personality here might have no effect on customer service on your website, it certainly discourages people like me by using this software.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for businesses of any size.”
They let four types of Payments, each month every two months, every six months and annually. Paying annually is your best alternative or all of the plans. They provide 3 plans — small business using 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, you can take a look at the PDF file where they given costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized support. A geographical presentation of real-time visitor information gives you an insight into what customers are searching for. You have a lot of customization options that you may use in your chat.
If you are not bothered by A tiny old look of the application, you may find there what you need to provide customer service to your clients.
Free Trial Opportunity
Live Chat From Provide Support could be attempted with no price for 30 days. All features (out of additional operators) could be accessed with this free time trial interval. Provide Support won’t continually harass you if you do not take advantage of the supply, possibly, and billing going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use together with this”no hassle” form of charging and support that’s provided. None of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our users. If you are on the fence about whether or not to employ a live chat solution on your website, our very best suggestion is to provide this program a download, check it out for 30 days, and choose in the end of the free period whether you would like to continue from there. Chat Gmail