Intro Chat Grats
There’s no reason live chat shouldn’t be easy. Chat Grats
It is about connecting with your customers and giving them the very best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for internet stores offer you a far too intimidating interface using tools that are overkill for such a rudimentary support medium.
Pure Chat has another approach.
Pure Chat is a live chat program that aids small companies deliver instant answers and convert more prospects.
You’re not likely to locate anything mad with this particular tool, but that’s the glory of this. The pricing is straightforward. The features are simple, and the total interface makes it rather easy to communicate with customers who want answers fast.
So let’s take a deeper look into the live chat platform to know who it’s ideal for and all of those attributes are impressive.
Pure Chat is a live chat software which lets users communicate with their customers directly on their website. Its attributes include unlimited agents, boundless chats, full chat history, widget customization, and much more. We compiled Pure Chat user reviews from around the web and determined that it’s generally favorable evaluations. We also shared its own accessible pricing choices.
Summary of User Reviews
What PureChat does well:
Users who gave Pure Chat a favorable review stated that the app is simple to set up and navigate because of its user-friendly interface. They also enjoy the way the tab switches to a email form when each of the operators are offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative inspection said that the program can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Favorable User Review
A user who left a favorable review of Pure Chat on G2 Crowd said that they have been in a position to persuade customers to commit to a purchase within minutes of communicating through the app. He also likes how the tool supplies them with a means to answer customers’ questions quickly and market their goods without the use of mobile calls.
Most Helpful Unfavorable User Review
An individual who left a negative review of Pure Chat on Capterra complained about becoming timed out with notifications. He clarified that this makes it difficult to maintain agents who’ve retail responsibilities on discussion during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they’ve been logged off.
Starting conversations at the right time depends on how well you can monitor your visitors. By way of instance, if you are sitting on the Chat backend you’ve got the ability to see which users are surfing your website in real time. So if someone is looking at a pair of shoes that you sell on your site, you understand exactly what to begin talking about, and you have the instruments for making canned responses for certain parts of your website. Chat Grats
The obvious beginning to this particular review is the actual chat interface. Does this feel useable for both beginners and advanced users?
It all starts by revealing a chat box to the new visitor. If they have been to your site before, the representative on the backend sees all of the customer information and interactions that have occurred in the past. It works exactly like an instant messenger, (where the talks come in real time ), but in addition, it allows you to see previous transcripts and reps have spoken to a customer before.”
Notifications are delivered to you when a chat comes in, and you’ll be able to schedule when you’re offered for chatting so that clients know when you are online.
Implementing a chat box on your site only takes a quick copy and paste of a code or using the Shopify, Weebly and WordPress plugins. After that you have the capability to personalize what the conversation box appears like before, during and after the conversation. Feel free to modify about colours, set causes for when the chat box pops open and then configure the forms that you need individuals to fill out before speaking to you.
You have the chance to decide on the default stylings (which is fine,) but the design tools are easy enough for beginners and powerful enough for more advanced users.
The two iOS and Android apps are offered for people who would like to handle live chats while on the go. By way of example, if you have to leave the office but still wish to provide the best support on the market, you won’t have to fret about it using a mobile program.
Pretty much all the features you would find on the regular dashboard are carried over to the mobile apps. You have settings for actually executing the chats, along with setting your accessibility, handling transcripts and much more. This gives you a small boost of confidence as it isn’t important where you are when seeing who’s on your site in real time. Your customer service is constantly managed, as it functions just like texting from the cell phone.
The coverage is one of the strongest parts of Chat, since it not only provides you the performance for exporting accounts, but it supplies amazing graphs and imagery for viewing chat metrics over time. It is possible to monitor your customer satisfaction to make decisions about your staff or to determine which particular clients you might be spending too much time on.
Pure Chat Customer Service
The Pure Chat support outlets are a lot more impressive than a number of the other options you’ll find for live chat. For example, a blog is provided for studying about updates and suggestions, while the Guides page is full of information on the best way best to sell online, how to manage rude clients, the way to get more live chats and more.
The FAQ page offers you an notion of what other people are talking about with PureChat, while the primary Support page is a knowledge base with documentation for both setups, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it seems like you’ll have to finish the majority of the research yourself.
A chat box is provided on the dashboard, so rapid interactions together with the service team are possible and they also offer email service in-app and about the web site for all programs. Chat Grats
Pure Chat does not have a free trial. However, you don’t want one at all, since the company offers a solid free plan you could continue to use for as long as you would like. The paid programs are reasonably priced as well, along with the monthly payments bring along a broad set of characteristics that you don’t get together with the free package.
Let us Look at what programs you can choose from:
Free — For $0 you get support for one user, one website, unlimited chats per month, per one day discussion history and native cellular programs.
Starter — For $20 per month you receive support for two users, two websites, unlimited chats each month, per 30 day chat history, native mobile programs, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 per month you get everything from the former plan and support for five users, three websites and 90 days of discussion history.
Growing — For $100 a month you receive everything out of the previous plan and service for ten users, five sites, an unlimited chat history and also the ability to remove the Pure Chat branding.
We enjoy the Free program for individuals simply testing out the system, but the genuine functionality comes into play when you choose the Starter Plan. The only criticism I have is that you need to receive all of the way up to the $100 per month strategy to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their top and up-and-coming live chat software to small businesses and reviewed their features and pricing. Read this article to understand our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Resolution — Addressing a customer’s concern at the first point of contact is an integral performance indicator. Check out this guide to find out more about how employing a live chat program can enhance your customer service and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a lot of free tools that may assist you in keeping down expenses. In this article, we discuss with you a few answers from small business owners using these tools to make their business procedures easier for free.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I ask for a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for clients that are not satisfied with their services. Read the following directions to learn the cancelation terms along with other specifics.
Can agents use mobile devices to respond to customers?
Yes. Pure Chat provides apps for both iOS and Android allowing agents to respond to customers’ queries from anyplace.
Popular Software Connections
When deciding upon a live chat software, it is important that the program integrates with other software your company is now using. Here’s a list of a few of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone having an ecommerce store may benefit from this kind of easy-to-use chat box tool such as Pure Chat. It is all dependent on the pricing plan you pick. The Free Plan is great for analyzing and tiny operations with just a couple of products and a single rep. The Starter Plan is probably the most common, while the Growth Plan becomes up there for businesses with large support groups. Chat Grats