Overview Chat Hosting Services
Provide Support is a Live Chat Service which may be implemented on sites and operated remotely as a third party customer. There are lots of customizable aspects of this particular tool, and having live chat which can be found on your own website is a process which may be finished in a matter of minutes. As a personal favorite of the team at Flytonic, we are pleased to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. Chat Hosting Services
The Live chat app itself is much more involved than your average customer. You’ll be able to see each of the visitors which are on your site at any particular time, as well as their own IP address, their referral source, their regional time, working system and a whole lot more. While some of this info will be a whole lot more valuable than the rest, it is going to help keep you (or your designated chat operators) as informed on your visitors as possible if they are in need of any help. They offer 10 days free trial, no credit card required.
Once you set up an account, You are attracted to a website which seems somewhat old fashioned. It looks like it’s packed with advertisements, except it’s only a website version of ProvideSupport. If you won’t let this bother you too much, you may read the upcoming steps that you ought to take, such as customizing your chat messenger window, then add chat buttons for your mails, create a set of predefined replies and many more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console with your own greeting message and company’s logo. It is also possible to put in your operator’s picture so the chat appears more private. The live chat button on the website can be chosen from an present gallery, or you can upload your own image. The chat messenger can be customized with colour schemes and styles that fit your website’s main theme.
If You Would like to match your own Site’s style, you can personalize the conversation messenger with offered fashions and color schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to look at your visitor’s IP address, server name, referrer address, pages visited . You can also see a world map and a spot where a user writes to you.
Transfer chats between agents
Provide Support offers She capability to move ongoing chats involving agents. Another representative can follow-up the situation and answer within minutes. It’s useful when an agent does not have the knowledge to solve the case. Thanks to moving talks there’s no delay, which increases customer satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that may be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you describe something incorrectly in a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you’re able to pick the best word. Chat Hosting Services
Provide Support Disadvantages
I am not a avid fan of The look of Provide Support interface. I miss the personalization when it comes to the whole site. The image on the home page is a Stock image which provides you the impression that everything there does not have any character too. The video tutorial I watched felt automated, like it wasn’t the actual person talking.
I like brands with personalities. While the dearth of character might not have any effect on customer support on your site, it certainly discourages individuals like me by using this software.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for businesses of any size.”
They allow four types of Payments, every month every two weeks, every six months and annually. Paying annually is your best option or all the plans. They offer 3 plans — small company using 1 operator, Corporate plans with 3 operator and Business with 10 operators. If you are interested in more operators, then you can check out the PDF file where they given prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized support. A geographical demonstration of real time visitor info provides you an insight into what clients are searching for. You have a lot of customization options that you can use in your conversation.
If you’re not bothered by A little old look of the application, you might find there what you want to provide customer service to your customers.
Free Trial Option
Live Chat From Provide Support could be attempted with no cost for 30 days. All features (outside of further operators) could be retrieved with this free time trial interval. Provide Support will not continually harass you in the event that you don’t take advantage of the offer, either, and billing going forward is very straightforward.
In our View, one of our favorite things about this service is how smooth and easy it’s to use together with the”no hassle” kind of charging and service that’s provided. Not one of the writers at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our users. If you’re on the fence about whether or not to implement a live chat option on your site, our best suggestion is to give this program a download, try it out for 30 days, and choose in the end of the free period if you would like to continue from that point. Chat Hosting Services