Introduction Chat Html
Let’s Begin with JivoChat’s home page. As a major fan of green and all that’s connected to character, a leaf above their emblem and green backdrop instantly made me feel calm. Well played, JivoChat! Chat Html
Their main slogan is: “Turn your website traffic into paying clients with JivoChat.”
It is a free tool to help You track and talk to customers visiting your Website, Facebook, Telegram, and Viber — all that in real time. To begin a journey with this live chat tool, all I have to do is to click on the sign up free button.
I was asked about my Email, password and a Promo code. I didn’t have some, but I presume this is what prospective clients like best: reductions!
What I enjoyed about the Signing up procedure is that I could see how many steps are still left. Here’s a fast preview of the last step, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it’s very neat. There is the Inbox section, accessible from the app’s sidebar — there land all of the incoming requests from the customers. Then, we’ve got a section Chats, where you can see your current conversations. It looks like this:
When conversing with your Clients you can quickly check their information this convenient little attribute is put on the right and it is invaluable when targeting your customers’ needs. What is more, below we have site visitors department, telling us about each the people on our site.
Speaking of traffic on Your site — the”invitation to talk” feature is available only in the Professional Version. It offers you a vast selection of alternatives for pop up invitations.
I like the snippet alternative Included in the application. It allows you to see what a user writers to you before he or she sends it. It makes responding to your clients’ queries much quicker.
Additionally, when a Visitors compose a message, a broker get the small pop up on the perfect bottom, asking if they want to chat, fast answer or ignore (which, naturally, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It’s permanently free and it includes up to five agents. It provides customizable chat in 20 languages, different programs (including desktop and mobile) and 24”7client service.
The other plan is a Professional Version: for $10/agent per month if billed yearly. It offers much more features. Have a look at the screenshot below:
JivoChat comes in a fair Cost. I figure, the only thing that’s missing is that it is not very scalable. You have just two strategies: one is quite basic and the other one might be insufficient if you’re working with enterprises businesses. However, as always, it all depends on your needs. Chat Html
A nice addition that they Offer is that which they call a Callback feature. What it really does is that people can leave you their amount and you can call them back at your earliest convenience. On their website they are saying:”Chat is suitable for accompanying customers on the site, and instant callbacks are ideal for actively completing transactions.”
It also works when nobody Is available on chat. You can easily get back in touch with your possible leads later.
JivoChats is integrated With Facebook Messenger, which means the customer can receive your responds right for their Facebook. When it comes to you as an agent, Jivo will not make you change between the apps to answer. All messages from social networks appear right in the JivoChat desktop and/or mobile app.
Another of their Additions is your Mobile SDK, which lets you add live chat service to your own Android and iOS native programs. If your clients are spending a lot of time browsing through your store on mobile, they will definitely find it rather convenient.
If that’s not sufficient, They’re throwing an API for developers, that’s the whole documentation developers can utilize if they want to integrate JivoChat using their own app or CRM solution.
JivoChat do not have a great deal Of integrations however but they’ve been on the market just for 4 decades — and this thing takes time and resources.
They provide basic Integrations for both small and medium businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Incorporated with Shopify, which is a fantastic news for all e-commerce businesses. It only proves JivoChat keeps evolving and, more importantly, their expansion is ordered by their customers’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and also to keep their customers even more satisfied, they also supply reports which monitor the level of your customer services.
Concerning the Plan, The whole site looks really nice and I may even say that UX doesn’t lack in that department. There is one thing which confused me though: when I was on the main websiteI clicked on the chat window three times, before I understood that I want to click just on”Chat with us. We’re online!” prompt. That might have been done simpler. The excellent news is that whenever I needed something, there was always someone online discussion!
The verdict of JivoChat
JivoChat is a good Looking alternative that does its job. For businesses who are searching for a standard live chat option, it actually will come for a reasonable price.
But do not take (only) my Word for it! Do a little research, try it out and see if it works for you — Maybe you’re in the market to get a larger solution or perhaps it is going to be just perfect For you? I believe that they are really good in what they offer, and I believe They’ll be scaling and providing different plans using a larger range of attributes To satisfy their future clients. Chat Html