Introduction Chat Icon Free
Provide Support is a Live Chat Service which can be implemented on websites and operated as a third party client. There are many customizable aspects of this tool, and using live chat which can be found on your site is a process that can be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we are happy to examine and break down the varied elements of Live Chat by ProvideSupport.com. Chat Icon Free
The Live chat program itself is much more involved than your normal customer. You will have the ability to see every one of those visitors that are on your site at any given time, as well as their own IP address, their referral source, their regional time, operating system and much more. While some of this information is going to be a whole lot more valuable than the rest, it is going to help to keep you (or your designated chat operators) as educated on your customers as possible should they be needing any assistance. They offer 10 days free trial, no credit card needed.
Once you set up an account, You are brought to a site which seems a little old fashioned. It seems like it’s packed with ads, but it’s just a website edition of ProvideSupport. If you won’t let that disturb you too much, you may read the upcoming steps which you ought to take, like customizing your conversation messenger window, then add chat buttons for your mails, produce a set of predefined replies and a lot more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console along with your own greeting message and company’s emblem. It is also possible to add your operator’s image so the chat looks more personal. The live chat button on the website can be either chosen from an existing gallery, or you may upload your own picture. The chat messenger can be customized with color schemes and styles that fit your website’s main theme.
If You Would like to match your Website’s style, you can customize the chat messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real time visitor Feature permits you to view your customer’s IP address, server name, referrer address, pages visited . It is also possible to find a world map and a spot where a person writes to you.
Transfer chats between agents
Provide Support provides She ability to move ongoing chats between representatives. The other agent can follow the case and answer within minutes. It’s helpful when an agent doesn’t possess the knowledge to address the instance. Thanks to moving chats there’s no delay, which increases customer satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built in the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and highlight words that may be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you spell something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can pick the right word. Chat Icon Free
Provide Support Cons
I’m not a avid fan of The appearance of Provide Support port. I miss the personalization when it comes to the whole website. The image on the home page is a Stock image which gives you the belief that everything there doesn’t have any character as well. The video tutorial I watched felt automated, like it wasn’t the actual person speaking.
I like brands with personalities. While the lack of personality might not have any effect on customer support on your site, it certainly discourages people like me by using this software.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for businesses of any size.”
They let four Kinds of Payments, every month every 2 months, every six months and yearly. Paying annually is your best option or all of the plans. They provide 3 plans — small company with 1 operator, Corporate plans with 3 operator and Enterprise with 10 operators. If you are interested in more operators, then you can take a look at the PDF file where they given prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized service. A geographical presentation of real-time visitor info gives you an insight in what customers are searching for. You have a lot of customization options that you can use in your conversation.
If you are not bothered by A little old look of the program, you might discover there what you need to provide customer support to your clients.
Free Trial Option
Live Chat From Provide Support could be attempted with no cost for 30 days. All attributes (outside of additional operators) could be accessed with this free time trial period. Provide Support won’t continually harass you if you do not take advantage of the offer, possibly, and charging going forward is very straightforward.
In our View, one of our favourite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” kind of charging and service that’s provided. Not one of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all our users. If you’re on the fence about whether or not to employ a live chat solution on your website, our best suggestion would be to give this program a download, try it out for 30 days, and decide in the end of the free period whether you’d like to keep from there. Chat Icon Free