Introduction Chat Icon
Provide Support is a Live Chat Service that may be implemented on sites and operated as a third party client. There are many customizable facets of this particular tool, and having live chat available on your own website is a process that may be finished in a couple of minutes. As a personal favorite of the team at Flytonic, we’re happy to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. Chat Icon
The Live chat program itself is a great deal more involved than your average customer. You’ll have the ability to observe each of those visitors that are on your website at any particular time, as well as their own IP address, their referral source, their local time, working system and a whole lot more. Though some of this info is going to be much more beneficial than the rest, it is going to help keep you (or your designated chat operators) as informed on your customers as possible should they be in need of any help. They provide 10 days free trial, no credit card required.
Once you install an account, You are attracted to a site which looks somewhat old fashioned. It looks like it’s full of ads, but it’s just a website edition of ProvideSupport. If you won’t let that disturb you too much, you can read the next steps that you ought to take, such as customizing your chat messenger window, add chat buttons for your emails, create a set of predefined replies and many more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console with your greeting message along with company’s logo. You can also put in your operator’s image so the chat looks more private. The live chat button on the site can be either chosen from an existing gallery, or you may upload your own picture. The chat messenger could be customized with colour schemes and styles that fit your website’s main theme.
If You Would like to match your Website’s style, you are able to personalize the conversation messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real time visitor Feature permits you to look at your visitor’s IP address, host name, referrer address, pages visited etc.. You can also see a world map and a place from which a person writes to you.
Transfer chats between customer service reps
Provide Support offers She capability to transfer ongoing chats involving agents. Another representative can follow-up the situation and answer within minutes. It is helpful when an agent does not have the knowledge to solve the instance. Due to moving talks there is no delay, which increases customer satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
Additionally, it has a suggestion list. If you are on the fly you describe something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can choose the best word. Chat Icon
Provide Support Disadvantages
I am not a avid fan of The look of Provide Support interface. I overlook the personalization when it comes to the whole website. The picture on the main page is a Stock image which provides you the belief that everything there does not have any personality too. The video tutorial I saw felt automated, like it wasn’t the actual person speaking.
I like brands with personalities. While the lack of personality here might have no impact on customer service on your website, it definitely discourages individuals like me by using this program.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They allow four types of Payments, each month every 2 weeks, every six months and annually. Paying annually is the ideal alternative or each of the plans. They offer 3 plans — small business with 1 operator, Corporate aims with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can take a look at the PDF document where they given costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real time visitor information gives you an insight in what customers are searching for. You have tons of customization options that you may use in your conversation.
If you’re not bothered by A little old expression of the application, you might discover there what you want to give customer support to your clients.
Free Trial Option
Live Chat From Provide Support can be attempted with no cost for 30 days. All features (outside of further operators) could be retrieved with this free time trial interval. Provide Support won’t continually harass you if you do not take advantage of the supply, either, and billing going forward is quite straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it’s to use in conjunction with the”no hassle” form of charging and support that’s provided. None of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our users. If you’re on the fence about whether or not to implement a live chat solution on your site, our very best suggestion would be to give this program a download, try it out for 30 days, and choose in the end of the free period whether you’d like to continue from there. Chat Icon