Overview Chat In Different Languages
Let’s Begin with JivoChat’s home page. As a big fan of green and that’s linked to character, a foliage over their emblem and green backdrop instantly made me feel calm. Well played, JivoChat! Chat In Different Languages
Their main slogan is: “Turn your site traffic into paying clients with JivoChat.”
It’s a free tool to help You monitor and talk to clients visiting your site, Facebook, Telegram, and Viber — most that in real time. To begin a journey on this live chat tool, all I must do is to click on the sign button.
I had been asked about my Email, password and also a Promo code. I didn’t have some, but I assume this is what prospective clients like best: reductions!
What I liked about the Signing up process is I could see just how many steps are still left. Here’s a quick preview of the last step, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it is very neat. There’s the Inbox part, available from the program’s sidebar — there land each the incoming requests from your customers. Then, we have a segment invisibly, where you can view your existing conversations. It looks like this:
When chatting with your Customers you can immediately check their information — this handy little feature is put on the right and it is invaluable when targeting your customers’ needs. What’s more, below we have website visitors section, telling us about all of the folks on our website.
Speaking of traffic on Your website — the”invitation to chat” attribute is available only in the Professional Version. It offers you a wide selection of options for pop up invitations.
I like the snippet option Included in the application. It permits you to find out exactly what a user authors to you until he or she sends it. It creates responding to your customers’ queries much quicker.
Additionally, when a Visitors write a message, an agent get the small pop up on the perfect bottom, asking if they want to chat, quick reply or ignore (which, naturally, you should not do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It’s permanently free and it comprises up to 5 agents. It offers customizable conversation in 20 languages, various programs (including desktop and mobile) and 24”7customer support.
The other plan is a Professional Version: for $10/agent per month if billed yearly. It gives more features. Take a look at the screenshot below:
JivoChat comes at a fair Price. I guess, the only thing that’s missing is that it’s not very scalable. You have just two strategies: one is quite basic and the other one might be insufficient if you’re working with enterprises businesses. However, as always, it all depends on what you require. Chat In Different Languages
A Wonderful addition that they Offer is what they call a Callback feature. What it does is that people could leave you their amount and you can call them back at your earliest convenience. On their site they’re saying:”Chat is suitable for accompanying customers on the website, and immediate callbacks are ideal for actively completing transactions.”
It also works when nobody Is available online discussion. You may easily get back in contact with your potential leads later.
JivoChats is integrated With Facebook Messenger, which means the customer can receive your responds right for their Facebook. When it comes to you as a broker, Jivo will not make you switch between the programs to answer. All messages out of social networks look directly in the JivoChat desktop or cellular program.
Another of their Additions is the Mobile SDK, which lets you add live chat support to your Android and iOS native programs. If your customers are spending a great deal of time searching through your store on cellular, they will definitely find it very convenient.
In case that’s not enough, They are throwing an API for programmers, that’s the whole documentation programmers can use if they want to incorporate JivoChat using their own app or CRM solution.
JivoChat do not have a great deal Of integrations however but they’ve been on the industry only for 4 decades — and this matter takes time and resources.
They provide basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Incorporated with Shopify, which is a great news for all e-commerce companies. It merely proves JivoChat keeps growing and, more importantly, their expansion is ordered by their customers’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and also to keep their customers even more fulfilled, they also offer reports that track the level of your customer services.
Concerning the Plan, The entire website looks very nice and that I can also say that UX doesn’t lack in that department. There is one thing which confused me when I had been on the main websiteI clicked on the chat window three times, until I understood I want to click just on”Chat with us. We are online!” prompt. That could have been done simpler. The excellent news is that if I needed something, there was always somebody on chat!
The verdict of JivoChat
JivoChat is a good Looking alternative that does its job. For businesses who’re searching for a basic live chat option, it actually does come for a fair price.
But do not take (just ) my Word for this! Do Some Research, try it out and see if it works for you — Maybe you’re in the market to get a larger solution or maybe it is going to be just perfect For you? I think that they are Excellent in what they provide, and I believe They will be scaling and supplying other programs with a larger range of features To meet their future clients. Chat In Different Languages