Overview Chat In
Let’s Begin with JivoChat’s home page. As a major fan of green and that’s connected to character, a foliage over their logo and green background instantly made me feel calm. Well played, JivoChat! Chat In
Their main slogan is: “Turn your site visitors into paying clients with JivoChat.”
It is a free tool to help You track and speak with clients visiting your Website, Facebook, Telegram, and Viber — all that in real time. To start a journey on this live chat tool, all I have to do is to click on the sign up free button.
I was asked about my Email, password and also a Promo code. I didn’t have any, but I assume this is what prospective clients like best: discounts!
What I enjoyed about the Signing up process is that I could see how many steps are still left. Following is a quick preview of the previous measure, installing your JivoChat code.
After I signed up, I Installed the desktop program and I must say that it’s very neat. There is the Inbox part, available from the app’s sidebar — there territory each the incoming requests from your clients. Then, we have a segment invisibly, where you can see your current discussions. It looks like this:
When conversing with your Clients you can immediately check their information — this convenient little attribute is placed on the right and it’s useful when targeting your customers’ needs. What is more, below we have website visitors section, informing us about each the folks on our website.
Speaking of visitors Your site — the”invitation to chat” feature is available only in the Professional Version. It supplies you with a wide selection of options for pop up invitations.
I like the snippet option Included in the application. It permits you to see what a user authors to you until he or she sends it. It creates responding to your clients’ queries much faster.
Additionally, when a Visitors write a message, a broker get the little pop up on the perfect underside, asking if they wish to chat, quick answer or ignore (that, naturally, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It is forever free and it comprises up to five agents. It provides customizable chat in 20 languages, different programs (including desktop and mobile) and 24”7customer service.
The other plan is a Professional Version: for $10/agent a month if billed yearly. It offers much more features. Have a look at the screenshot below:
JivoChat comes in a fair Cost. I figure, the one thing that’s missing is that it’s not very scalable. You’ve only two plans: one is quite basic and the other one might not be enough if you’re working with enterprises businesses. But, as always, it all depends on what you require. Chat In
A Wonderful addition that they Offer is what they call a Callback feature. What it really does is that people could leave you their amount and you’ll be able to call them back at your first convenience. On their website they are saying:”Chat is suitable for delicately accompanying clients on the site, and immediate callbacks are ideal for actively completing transactions.”
It also works when nobody Is available online chat. You may easily get back in touch with your possible leads afterwards.
JivoChats is incorporated With Facebook Messenger, which means the customer can get your responds right to their Facebook. When it comes to you as a broker, Jivo won’t make you change between the programs to answer. All messages out of social networks appear right in the JivoChat desktop or mobile program.
Another of their Additions is your Mobile SDK, which lets you add live chat support to your own Android and iOS native programs. If your clients are spending a lot of time searching through your store on cellular, they will surely find it very convenient.
In case that’s not enough, They’re throwing an API for programmers, that’s the entire documentation developers can use if they would like to incorporate JivoChat using their own program or CRM solution.
JivoChat don’t have a lot Of integrations however but they have been on the industry only for 4 decades — and this matter takes time and resources.
They provide basic Integrations for both medium and small businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps growing and, what’s more, their growth is dictated by their customers’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and to keep their clients even more satisfied, they also supply reports which monitor the quality of your customer service.
In terms of the Plan, The entire site looks really nice and I may even say that UX does not lack in that department. There is 1 thing that confused me though: when I had been on the primary site I clicked on the chat window three days, before I realized I need to click exactly on”Chat with us. We are online!” prompt. That could have been done smoother. The great news is that whenever I needed something, there was always someone online discussion!
The conclusion of JivoChat
JivoChat is a good Looking solution that does its own job. For companies who are looking for a basic live chat solution, it truly does come for a fair price.
But don’t take (just ) my Word for it! Do a little research, try it out and see if it works for you — Maybe you’re in the market for a bigger solution or maybe it’ll be just perfect For you? I think that they are really good in what they provide, and I believe They’ll be scaling and supplying other plans using a larger range of features To satisfy their future customers. Chat In