Intro Chat In
There’s no motive live chat shouldn’t be easy. Chat In
It is all about connecting with your clients and giving them the best solution in a reasonable period of time.
That said, many live chat extensions for online stores offer you a much too intimidating interface using tools that are overkill for such a basic support medium.
Pure Chat has a different approach.
Pure Chat is a live chat program that aids small businesses deliver instant answers and convert more prospects.
You’re not going to locate anything mad with this particular tool, but that’s the glory of it. The pricing is simple. The features are easy, and the total interface makes it quite easy to communicate with clients who want answers fast.
So let’s take a deeper look to the live chat platform to know who it’s best for and all of the features are impressive.
Pure Chat is a live chat program which allows users to communicate with their clients directly on their site. Its attributes include unlimited agents, unlimited chats, complete chat history, widget personalization, and more. We compiled Pure Chat user testimonials from around the web and determined that it has generally positive evaluations. We also shared its own available pricing options.
Overview of User Reviews
What PureChat does well:
Users that gave Pure Chat a favorable review stated that the program is easy to set up and navigate due to its user friendly interface. They also enjoy the way the tab switches into a email form when each of the operators are all offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative review stated that the app can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Favorable User Review
An individual who left a favorable overview of Pure Chat on G2 Crowd said they were in a position to convince customers to commit to a purchase within moments of communication through the app. He also likes how the tool provides them with a means to answer customers’ questions quickly and promote their goods without the use of phone calls.
Most Helpful Negative User Review
A user who left a negative review of Pure Chat on Capterra whined about becoming timed out without notifications. He clarified that making it difficult to keep agents who’ve retail responsibilities on chat during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they’ve been logged off.
Starting chats at the ideal time is dependent upon how well you can track your visitors. By way of instance, if you are sitting on the Chat backend you’ve got the capability to see which users are surfing your site in real time. So if somebody is considering a pair of sneakers that you sell on your site, you understand precisely what to start speaking about, and you have the instruments for making canned responses for specific components of your website. Chat In
The obvious start to this review is the actual chat interface. Does it feel usable for both novices and advanced users?
Everything begins by revealing a chat box to the new visitor. If they have been to your site before, the representative on the backend sees each of the customer information and interactions that have happened before. It functions just like an instant messenger, (in which the talks come in real time ), but in addition, it lets you view previous transcripts and which reps have spoken to a client before.”
Notifications are sent to you when a chat comes in, and you’ll be able to schedule when you are offered for chatting to ensure clients know when you are online.
Implementing a chat box on your website only requires a fast copy and paste of some code or using their Shopify, Weebly and WordPress plugins. You then have the ability to customize what the conversation box appears like prior to, during and following the dialog. Don’t hesitate to modify around colours, set causes for when the chat box pops open and configure the forms that you need people to fill out before speaking to you.
You have the chance to decide on the default option stylings (which can be nice,) but the layout tools are simple enough for beginners and powerful enough for more advanced users.
The two iOS and Android programs are offered for those who’d like to handle live chats while on the move. By way of instance, if you have to leave the office but still want to give the best support on the market, you won’t need to worry about it using a mobile program.
Pretty much all of the features that you would find on the normal dashboard are carried over to the mobile apps. You have settings for actually carrying out the talks, together with setting your accessibility, handling transcripts and much more. This gives you a little boost of confidence since it isn’t important where you are when viewing who’s on your website in real time. Your customer support is constantly handled, since it functions like texting from the cell phone.
The reporting is one of the strongest sections of Chat, because it not only gives you the functionality for exporting reports, but it supplies amazing graphs and vision for seeing chat metrics with time. It is possible to track your client satisfaction to make decisions about your employees or to determine which particular clients you may be spending too much time .
Pure Chat Customer Service
The Pure Chat service outlets are far more impressive than a number of the other solutions you will find for live chat. By way of example, a site is supplied for studying about updates and suggestions, while the Guides page is filled with information about how best to sell online, how to manage rude customers, the way to get more live chats and more.
The FAQ page gives you a good idea about what other people are talking about with PureChat, while the primary Support page is a knowledge base with documentation for setups, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it looks as if you’ll have to finish most of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions with the service team are possible and they also offer email service in-app and about the website for all plans. Chat In
Pure Chat doesn’t have a free trial. However, you do not want one at all, since the provider delivers a strong free plan that you can continue to use for as long as you want. The paid plans are reasonably priced too, along with the monthly payments bring along a wide set of characteristics that you don’t get together with the free bundle.
Let’s take a look at what programs you can choose from:
Free — For $0 you get support for a single user, 1 site, unlimited chats per month, per one day chat history and native mobile programs.
Starter — For $20 per month you get support for 2 users, two sites, unlimited chats per month, per 30 day chat background, native mobile apps, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 per month you get everything from the previous plan and support for five users, three sites and 90 days of chat history.
Growth — For $100 a month you get everything from the former plan and support for ten users, five sites, an infinite chat history and the capacity to remove the Pure Chat branding.
We enjoy the Free program for people just testing out the machine, but the true operation comes into play once you choose the Starter Plan. The only gripe I have is that you need to get all of the way up into the $100 a month strategy to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their top and up-and-coming live chat software for small companies and reviewed their attributes and pricing. Read this article to know our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Resolution — Addressing a client’s concern at the first point of contact is a key performance indicator. Check out this guide to learn more about how using a live chat program can improve your customer support and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a lot of free tools that may help you keep expenses down. In this article, we discuss with you some responses from small business owners using these tools to produce their business processes easier for free.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I ask for a refund if I am not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for clients who aren’t satisfied with their services. Read the following instructions to find out the cancelation terms along with other specifics.
Can agents use mobile devices to respond to clients?
Yes. Pure Chat provides apps for both iOS and Android allowing agents to respond to clients’ inquiries from anywhere.
When deciding upon a live chat program, it is important that the program integrates with other applications your business is now using. Here’s a list of a few of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone with an ecommerce store could benefit from such an easy-to-use chat box tool like Pure Chat. It is all dependent on the pricing strategy you pick. The Free Plan is very good for testing and small operations with just a couple of goods and a single rep. The Starter Plan is probably the most common, while the Development Strategy becomes up there for companies with big aid groups. Chat In