Overview Chat Invites
Provide Support is a Live Chat Service that may be implemented on websites and operated remotely as a third party client. There are many customizable facets of the tool, and using live chat available on your own website is a procedure that can be completed in a matter of minutes. As a personal favorite of the team at Flytonic, we are happy to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. Chat Invites
The Live chat app itself is much more involved than your normal customer. You’ll have the ability to observe every one of the visitors that are on your website at any particular time, as well as their own IP address, their referral origin, their local time, operating system and a whole lot more. Though some of this info is going to be much more valuable than the remainder, it is going to help to keep you (or your designated chat operators) as educated on your visitors as possible if they are needing any assistance. They offer 10 days free trial, no credit card needed.
After you install an account, You’re attracted to a website that seems somewhat old fashioned. It looks like it’s full of advertisements, but it’s just a site edition of ProvideSupport. If you won’t let this disturb you too much, you may read the next steps which you ought to take, like customizing your chat messenger window, add chat buttons for your emails, produce a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console with your own greeting message and company’s emblem. You can also add your operator’s picture so the chat appears more personal. The live chat button on the website can be either chosen from an present gallery, or you may upload your own picture. The chat messenger can be customized with color schemes and styles that match your website’s most important theme.
If You Would like to match your own Website’s style, you can customize the conversation messenger with offered styles and color schemes.
Real-time visitor monitoring
The real time visitor Feature permits you to view your customer’s IP address, server name, referrer address, pages visited . You can also see a world map and a spot from which a user writes to you.
Transfer chats between agents
Provide Support provides She capability to transfer ongoing discussions between representatives. Another representative can follow the case and reply within minutes. It is useful when an agent doesn’t have the knowledge to solve the instance. Due to transferring talks there’s no delay, which increases customer satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and many others is built in the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
It also has a suggestion list. If you are on the fly you spell something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you’re able to pick the best word. Chat Invites
Provide Support Disadvantages
I am not an avid fan of The look of Provide Support port. I miss the personalization when it comes to the whole website. The picture on the main page is a Stock image which gives you the impression that everything there doesn’t have any personality too. The video tutorial I watched felt automated, like it was not the real person speaking.
I like brands with personalities. While the lack of character might have no impact on customer support on your website, it definitely discourages individuals like me by using this program.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for companies of any size.”
They allow four Kinds of Payments, every month every 2 weeks, every six months and yearly. Paying annually is the best option or each of the plans. They provide 3 plans — little business with 1 operator, Corporate aims with 3 operator and Business with 10 operators. If you’re interested in more operators, you can take a look at the PDF file where they given prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized support. A geographical demonstration of real time visitor info gives you an insight into what clients are searching for. You’ve got tons of customization options that you may use in your conversation.
If you’re not bothered by A tiny old look of the program, you might find there what you need to give customer support to your clients.
Free Trial Option
Live Chat From Provide Support could be tried without any price for 30 days. All attributes (outside of further operators) can be accessed with this absolutely free time trial interval. Provide Support won’t always harass you if you do not take advantage of their offer, possibly, and billing going forward is very straightforward.
In our View, one of our favourite things about this service is how smooth and easy it is to use together with the”no hassle” kind of billing and service that’s provided. None of the writers at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our customers. If you are on the fence about whether or not to employ a live chat option on your website, our best suggestion would be to give this app a download, try it out for 30 days, and decide in the end of the free period if you’d like to keep from that point. Chat Invites