Overview Chat Jargon
Provide Support is a Live Chat Service that may be implemented on websites and operated as a third party client. There are lots of customizable aspects of the tool, and using live chat which can be found on your own site is a procedure that can be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we are pleased to examine and break down the diverse elements of Live Chat by ProvideSupport.com. Chat Jargon
The Live chat app is much more involved than your average customer. You will be able to observe every one of those visitors that are on your site at any particular time, in addition to their IP address, their own referral source, their local time, working system and a whole lot more. While some of this information is going to be a whole lot more valuable than the remainder, it will help to keep you (or your designated chat operators) as educated on your customers as possible if they are needing any assistance. They provide 10 days free trial, no credit card needed.
Once you set up an account, You are attracted to a website which seems somewhat old fashioned. It seems like it’s full of ads, but it is just a website edition of ProvideSupport. If you wont let that disturb you too much, you may read the upcoming steps which you ought to take, like customizing your conversation messenger window, then add chat buttons for your emails, produce a set of predefined replies and many more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console along with your greeting message along with company’s emblem. You can also add your operator’s picture so the chat looks more personal. The live chat button on the website can be either chosen from an existing gallery, or you may upload your own image. The chat messenger can be customized with colour schemes and styles that fit your site’s main theme.
If You Would like to match your Website’s style, you can customize the chat messenger with offered styles and colour schemes.
Real-time visitor monitoring
The real time visitor Feature permits you to look at your visitor’s IP address, host name, referrer address, pages visited . It is also possible to find a world map and a place where a user writes to you.
Transfer chats between customer service reps
Provide Support offers She capability to move ongoing chats involving agents. The other representative can follow the case and answer within minutes. It’s helpful when an agent does not possess the knowledge to address the case. Due to transferring chats there is no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
Additionally, it has a proposal list. If you are on the fly you describe something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can choose the best word. Chat Jargon
Provide Support Disadvantages
I am not an avid fan of The look of Provide Support interface. I overlook the personalization when it comes to the whole website. The image on the main page is a Stock image which provides you the impression that everything there does not have any character too. The video tutorial I watched felt automated, like it was not the real person talking.
I like brands with personalities. While the lack of character might not have any effect on customer service on your website, it certainly discourages individuals like me by using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They allow four types of Payments, each month every two weeks, every six months and yearly. Paying annually is the best alternative or all the plans. They provide 3 plans — small business with 1 operator, Corporate plans with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can check out the PDF file where they specified prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized support. A geographical demonstration of real time visitor information provides you an insight into what customers are looking for. You have a lot of customization options that you may use in your conversation.
If you’re not bothered by A tiny old expression of the application, you might find there what you want to give customer support to your customers.
Free Trial Period
Live Chat From Provide Support could be tried with no cost for 30 days. All features (outside of further operators) can be accessed with this absolutely free time trial period. Provide Support will not continually harass you if you do not take advantage of the supply, possibly, and charging going forward is very straightforward.
In our View, one of our favourite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” kind of billing and service that’s provided. Not one of the writers at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you’re on the fence about whether or not to implement a live chat solution on your website, our best suggestion is to give this app a download, check it out for 30 days, and decide at the end of the free period if you’d like to continue from that point. Chat Jargon