Introduction Chat Joomla
Let’s start with JivoChat’s home page. As a big fan of green and that’s linked to nature, a leaf above their logo and green backdrop instantly made me feel calm. Well played, JivoChat! Chat Joomla
Their main slogan is: “Turn your website traffic into paying customers with JivoChat.”
It’s a free tool to help You monitor and talk to clients visiting your site, Facebook, Telegram, and Viber — most that in actual time. To begin a journey with this live chat tool, all I have to do is to click on the sign button.
I had been asked about my Email, password and a Promo code. I didn’t have any, but I presume this is what potential customers like best: reductions!
What I enjoyed about the Signing up process is I could see how many steps are still left. Following is a quick preview of the last step, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it’s very neat. There’s the Inbox section, available from the program’s sidebar — there land all of the incoming requests from the customers. Then, we’ve got a segment invisibly, where you can see your current conversations. It looks like this:
When chatting with your Customers you can immediately check their data this convenient little feature is put on the correct and it’s useful when targeting your clients’ needs. What’s more, below we’ve site visitors section, informing us about each of the people on our site.
Speaking of visitors on Your site — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a wide selection of alternatives for pop up invitations.
I like the snippet alternative Included in the program. It allows you to find out what a user authors to you until he or she sends it. It makes responding to your clients’ queries much quicker.
Also, when a Visitors compose a message, an agent get the little pop up on the right bottom, asking if they wish to chat, quick answer or dismiss (which, of course, you should not do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It’s forever free and it comprises up to 5 agents. It provides customizable chat in 20 languages, various apps (including desktop and mobile) and 24”7customer service.
Another plan is a Professional Version: for $10/agent per month if billed yearly. It gives more features. Have a look at the screenshot below:
JivoChat comes in a fair Cost. I guess, the only thing that’s missing is that it is not very scalable. You have only two strategies: one is quite basic and the other one might not be enough if you’re working with partnerships businesses. However, as always, it all depends on what you require. Chat Joomla
A nice addition that they Offer is what they call a Callback feature. What it does is that visitors could leave you their number and you can call them back at your earliest convenience. On their website they’re stating:”Chat is suitable for accompanying clients on the site, and instant callbacks are ideal for actively completing trades”
Additionally, it works when nobody Is available on chat. You may easily get back in touch with your potential leads later.
JivoChats is integrated With Facebook Messenger, so the customer can receive your responds right to their Facebook. In regards to you as a broker, Jivo won’t force you to switch between the programs to answer. All messages from social networks look right in the JivoChat desktop or mobile app.
Another of their Additions is the Mobile SDK, which allows you to add live chat service to your own Android and iOS native programs. If your clients are spending a great deal of time browsing through your store on mobile, they will definitely find it rather convenient.
If that is not sufficient, They are throwing an API for programmers, which is the whole documentation developers can use if they would like to integrate JivoChat with their own program or CRM solution.
JivoChat don’t have a lot Of integrations however but they have been on the industry just for 4 years — and this matter takes time and resources.
They offer basic Integrations for both medium and small businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a fantastic news for all e-commerce companies. It only proves JivoChat keeps growing and, what’s more, their growth is dictated by their clients’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and also to keep their clients even more satisfied, they also offer reports that monitor the quality of your customer service.
Concerning the Plan, The entire site looks really nice and that I can also say that UX does not lack in that section. There’s 1 thing that confused me when I had been on the primary websiteI clicked on the chat window three days, until I realized I want to click exactly on”Chat with us. We are online!” prompt. That might have been done simpler. The excellent news is that whenever I wanted something, there was always someone on chat!
The conclusion of JivoChat
JivoChat is a good Looking alternative that does its job. For businesses who’re looking for a standard live chat option, it truly will come for a reasonable price.
But don’t take (just ) my Word for this! Do a little research, try it out and see if it works for you — Perhaps you’re in the market for a larger solution or maybe it is going to be just perfect For you? I believe that they’re Excellent in what they provide, and I think They will be scaling and providing other programs with a wider selection of features To meet their future customers. Chat Joomla