Overview Chat Like Love
Provide Support is a Live Chat Service which can be implemented on websites and operated remotely as a third party client. There are many customizable facets of the tool, and having live chat available on your website is a procedure that may be finished in a couple of minutes. As a personal favorite of the staff at Flytonic, we are pleased to review and divide down the diverse elements of Live Chat by ProvideSupport.com. Chat Like Love
The Live chat app is a great deal more involved than your normal client. You’ll have the ability to see each of the visitors which are on your site at any given time, in addition to their IP address, their own referral origin, their local time, operating system and much more. While some of this info is going to be a whole lot more beneficial than the rest, it is going to help keep you (or your designated chat operators) as informed on your customers as possible if they are needing any assistance. They provide 10 days free trial, no credit card needed.
After you install an account, You are attracted to a website that seems somewhat old fashioned. It looks like it’s packed with ads, but it is only a site version of ProvideSupport. If you won’t let this bother you too much, you may read the next steps which you should take, like customizing your chat messenger window, add chat buttons for your mails, create a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console along with your greeting message along with company’s emblem. It is also possible to add your operator’s image so the chat appears more private. The live chat button on the website can be chosen from an existing gallery, or you may upload your own image. The chat messenger can be customized with color schemes and styles that fit your site’s main theme.
If You Would like to match your own Site’s style, you are able to customize the chat messenger with offered styles and colour schemes.
Real-time visitor tracking
The real time visitor Feature allows you to look at your visitor’s IP address, host name, referrer address, pages visited etc.. It is also possible to see a world map and a place from which a person writes to you.
Transfer chats between customer service reps
Provide Support provides She capability to transfer ongoing chats between agents. The other representative can follow the situation and answer within minutes. It is useful when an agent does not possess the knowledge to solve the case. Due to transferring talks there’s no delay, which increases customer satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and highlight words that may be spelled incorrectly.
Additionally, it has a suggestion list. If you are on the fly you spell something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can choose the best word. Chat Like Love
Provide Support Cons
I am not a avid fan of The look of Provide Support port. I miss that the personalization when it concerns the whole site. The image on the home page is a Stock image which gives you the belief that everything there does not have any character too. The video tutorial I saw felt automated, like it wasn’t the real person speaking.
I like brands with personalities. While the lack of character might not have any effect on customer support on your website, it certainly discourages individuals like me from using this software.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for businesses of any size.”
They allow four Kinds of Payments, each month every 2 months, every six months and annually. Paying annually is the ideal alternative or each the plans. They offer 3 plans — little business with 1 operator, company aims with 3 operator and Business with 10 operators. If you are interested in more operators, then you can take a look at the PDF document in which they specified costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real time visitor information gives you an insight in what clients are searching for. You have tons of customization options that you can use in your conversation.
If you are not bothered by A little old look of the application, you may find there what you want to give customer support to your clients.
Free Trial Option
Live Chat From Provide Support could be attempted without any cost for 30 days. All features (out of additional operators) could be accessed with this free time trial interval. Provide Support won’t always harass you in the event that you don’t take advantage of the offer, possibly, and charging going forward is quite straightforward.
In our View, one of our favorite things about this service is how smooth and easy it is to use in conjunction with the”no hassle” form of charging and service that’s provided. Not one of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our users. If you are on the fence about whether or not to employ a live chat option on your site, our best suggestion is to provide this app a download, try it out for 30 days, and decide in the end of the free period if you’d like to continue from that point. Chat Like Love