Intro Chat Line Chat Line
There is no reason live chat shouldn’t be simple. Chat Line Chat Line
It’s all about connecting with your clients and giving them the very best solution in a reasonable period of time.
That said, many live chat extensions for online shops give you a far too intimidating interface with tools which are overkill for such a basic support medium.
Pure Chat has a different approach.
Pure Chat is a live chat program which aids small businesses deliver instant answers and convert more prospects.
You’re not likely to locate anything crazy with this particular tool, but that’s the glory of it. The pricing is simple. The features are easy, and the total interface makes it quite easy to communicate with customers who need answers fast.
So let us have a deeper look into the live chat system to understand who it’s best for and which of the attributes are most impressive.
Pure Chat is a live chat program which allows users to communicate with their clients directly on their website. Its features include unlimited brokers, boundless chats, full chat background, widget customization, and more. We compiled Pure Chat user reviews from around the net and decided that it has normally favorable evaluations. We also shared its available pricing choices.
Briefing of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a favorable review stated that the program is simple to setup and navigate because of its user friendly interface. They also enjoy the way the tab switches into a email form when each of the operators are all offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative inspection stated that the program can be slow at times, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Positive User Review
An individual who left a positive review of Pure Chat on G2 Crowd stated they were in a position to convince customers to commit to a buy within moments of communicating via the app. He also likes the way the tool supplies them with a means to answer customers’ questions quickly and market their products without the usage of mobile calls.
Most Helpful Unfavorable User Review
An individual who left a negative review of Pure Chat on Capterra complained about becoming timed out with notifications. He clarified that this makes it difficult to maintain agents who have retail duties on chat during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they have been logged off.
Starting conversations at the ideal time depends on how well you may track your traffic. By way of example, if you’re sitting on the Pure Chat backend you have the ability to see which users are surfing your site in real time. So if somebody is considering a pair of sneakers that you sell on your site, you understand precisely what to begin talking about, and you even have the tools for creating canned responses for specific parts of your site. Chat Line Chat Line
The obvious beginning to this review is that the actual chat interface. Does this feel usable for both beginners and advanced users?
It all begins by showing a chat box to the new visitor. If they have been to your site before, the agent on the backend sees all the customer information and interactions that have happened in the past. It functions just like an instant messenger, (where the chats arrive in real-time), but in addition, it lets you view previous transcripts and which reps have spoken to a customer before.”
Notifications are sent to you when a chat comes in, and you can schedule when you’re available for chatting so that clients know when you’re online.
Implementing a chat box on your site only requires a fast copy and paste of a code or using the Shopify, Weebly and WordPress plugins. After that you have the capability to customize what the conversation box looks like prior to, during and following the dialog. Don’t hesitate to modify about colours, set causes for when the chat box pops open and configure the types that you want people to fill out before talking to you.
You’ve got the chance to decide on the default stylings (which is fine,) but the design tools are easy enough for beginners and powerful enough for more advanced users.
Both iOS and Android apps are offered for people who’d like to handle live chats while on the go. By way of instance, if you have to leave the workplace but still wish to give the best support out there, you won’t have to worry about it with a mobile app.
Pretty much all the features that you would find on the normal dashboard are all taken over to the mobile apps. You have settings for actually executing the talks, together with setting your accessibility, managing transcripts and more. This gives you a small boost of confidence since it isn’t important where you are when seeing who’s on your website in real-time. Your customer support is constantly managed, since it works just like texting from your phone.
The reporting is just one of the strongest sections of Pure Chat, because it not only provides you the functionality for exporting accounts, but it supplies amazing graphs and vision for seeing chat metrics with time. It is possible to track your client satisfaction to make decisions regarding your staff or to figure out which unruly customers you may be spending too much time .
Pure Chat Customer Service
The Pure Chat support outlets are a lot more impressive than a number of the other solutions you’ll discover for live chat. By way of instance, a blog is provided for studying about updates and suggestions, while the Guides page is full of information on how to sell online, how to manage rude clients, the way to get more live chats and more.
The FAQ page offers you a good idea of what other men and women are talking about using PureChat, while the primary Support page is a knowledge base with documentation for both installations, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it seems like you’ll need to complete the majority of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions with the service team are potential and they also offer email support in-app and about the website for many plans. Chat Line Chat Line
Pure Chat doesn’t have a free trial. However, you don’t need one at all, because the company offers a strong free plan that you can continue to work with for as long as you would like. The paid plans are reasonably priced as well, along with the monthly payments bring along a broad set of characteristics you don’t get with the free package.
Let us Look at what plans you can choose from:
Free — For $0 you get support for a single user, one website, unlimited chats each month, a one day chat history and native mobile programs.
Starter — For $20 per month you get support for 2 users, two websites, unlimited chats per month, per 30 day chat history, native cellular programs, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 a month you receive everything from the former plan and service for five users, three sites and 90 days of discussion history.
Growth — For $100 per month you receive everything from the former plan and service for ten consumers, five sites, an infinite chat history and also the ability to remove the Pure Chat branding.
We enjoy the Free plan for people just testing out the machine, but the genuine operation comes into play when you opt for the Starter Plan. The only criticism I have is that you have to receive all of the way up into the $100 a month plan to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the best and up-and-coming live chat software for small companies and reviewed their attributes and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Settlement — Addressing a customer’s concern at the very first point of contact is a key performance indicator. Have a look at this guide to find out more about how using a live chat program can enhance your customer service and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a lot of free tools which can assist you in keeping down expenses. In this report, we share with you a few answers from small business owners using these tools to produce their business procedures easier at no cost.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I request a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for customers that are not satisfied with their services. Read the following directions to find out the cancelation terms along with other details.
Can agents use mobile devices to respond to clients?
Yes. Pure Chat provides apps for both iOS and Android allowing agents to react to customers’ queries from anyplace.
Popular Software Connections
When deciding upon a live chat software, it is important that the program integrates with other applications your company is now using. Here is a list of some of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce store may benefit from such an easy-to-use chat box tool like Pure Chat. It all depends on the pricing strategy you choose. The Free Plan is great for analyzing and tiny operations with only a few products and one rep. The Starter Plan is most likely the most common, although the Development Strategy gets up there for businesses with large aid teams. Chat Line Chat Line