Intro Chat Line
Giving your software the title of a whole Category of software is rather a bold move. Their title”LiveChat” clearly sends a message out:”we would like to shape the market” We’ll find out if that is true. Chat Line
It is worth noting that unlike other providers within this space, LiveChat invoices you per concurrent user. That means one seat can be used by multiple agents, which can be very advantageous if your staff works in changes.
There are five different pricing tiers to choose from: the most affordable package”Starter” is priced at $16 a month. Should you need more than just four topics and a complete discussion history, you should take a peek at the”Team” ($33) plan. The”Business” ($50) tier is designed for larger teams and provides a staffing prediction as well as a job scheduler module” Enterprise” provides you with a dedicated account manager at a cost of $149 per month.
Click here to subscribe to your LiveChat free trial
User Satisfaction
We realize that when you make a decision to Purchase Live Chat Software it’s important not only to observe how experts evaluate it in their reviews, but also to find out whether the actual people and businesses that purchase it are actually happy with the item. That is why we’ve established our behavior-based Customer Satisfaction Algorithm�”� that collects customer reviews, opinions and LiveChat reviews across a wide range of social media websites. The data is then presented in an easy to digest form revealing how many individuals had positive and negative encounter with LiveChat. With that information at hand you should be equipped to make an informed buying decision you won’t regret.
What is LiveChat?
LiveChat is a chat and help desk program Meant for your support and service teams. It includes tools which you can use for your online sales and promotion, web analytics, and live customer care or support requirements. The platform enables you and your team to talk with clients and potential clients directly on your sites and in real time.
There are three main components of LiveChat — a Web-based chat window, web-based control panel, and operator application. The operator application has cross-platform capabilities that allow logging in and chatting with visitors via desktop and mobile devices.
LiveChat offers a Wide Selection of features and Capabilities, and likely the greatest tools among the live chat solutions that we’ve reviewed. You get value for your money with tools and functions that include not just chat but also ticketing, client engagement, third party integration, file sharing, work scheduling, advanced reporting, multiple branding, information protection, geo-tagging, co-browsing, conversation polls, and more.
In addition, it provides real-time Site traffic Tracking, dashboards and statistics, efficiency evaluation, and custom/standard or reports that are interactive. Besides English, it is also available in several Significant languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For over a decade today, LiveChat has increased to Become of the very outstanding enterprise chat solutions relied upon by major global brands like Tesla, Ikea, PayPal, and McDonalds, amongst others. It functions and integrates with dozens of different applications and platforms, extending the software’s functionality to include ecommerce, sales, CRM, email marketing, content management, accounting, and analytics, to name some.
Overview of LiveChat Benefits
Real-time traffic Monitoring
Using LiveChat, you can also easily monitor your visitors in real time. You can check if they’re using shopping cart, or even abandoning an arrangement –and invite them to talk if they do. Your helpdesk team agent can speak to more people in less time compared with a telephone representative. The program can quickly create reports for every one of your helpdesk staff agent, analyzing their number of chats, time spent with a client, or conversation invitations. You get to assess the speed of your group’s responses and assess how to improve your ceremony. Chat Line
Integrated ticketing system
While other similar systems provide only basic live Chat with a few extras, Live Chat provides complete help desk performance with its ticketing system built into the stage. With this alone, you acquire a significant edge over your competitors, allowing you to quickly resolve customer problems. It’s the heavy lifting, which email and phone cannot handle, and lets you remove long queues while engaging customers with your fast replies. Its ticket management capability allows to source tickets from discussion and emails, label tickets, and accept automatic follow-ups.
Workgroup management
LiveChat offers a Wide Selection of negotiation and ticket Reports which may be used to spot areas that can be optimized and improved. It’s possible to measure chat duration, first response times, and queued visitors. These reports, together with staffing prediction, can help you correct the amount of agents to pay for all chats. Clients may also find the number of chats, attained goals, and client satisfaction levels. Having complete visibility over your chat history and performance metrics enable you to fine tune your workflows and performance to be even more responsive to your customer’s needs.
Intensive customization
With LiveChat, you get a full package of Customization options such as two chat window types (embedded or pop-up ), six pre-made themes for reduced or maximized chat window, custom chat window emblem, and customizable chat buttons. Additionally, it has its own custom CSS editor which provides you even greater flexibility and management such as easily altering any portion of the chat window, both regarding looks as well as behavior. You could also add your personal social networking buttons so that your customers can reach your fan page straight from discussion, and also customize agent profiles not just with titles and names but also with real photographs to find the best results. Further, you get to use engagement images — eye-catching visuals and custom greetings and buttons — to allow an even more compelling experience for clients.
Built for ecommerce and Customer care
Efficiency is the name of this game for LiveChat. As Such, it is an ideal online chat software tool for e-commerce revenue and support providing you not just an efficient and dependable communications platform along with your customers, but also goals and revenue tracker. Embedding a couple lines of code on your websites and you are good to go, permitting a real-time tool to engage and interact with your visitors or clients, and quantifying the outcomes of those engagement. With support for more than 30 languages, compatibility with all browsers, and having native iOS and Android programs, you get anywhere, anytime worldwide access and functionality for your online business. Chat Line
Click here to subscribe to your LiveChat free trial
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin if he receives a conversation from Jane. He sees in the background that she had been asking for a return policy. As he expects — she wants to return her sneakers. As it’s Simon who deals with yields, Dave transfers Jane to Simon. Dave also tags the conversation as”return”.
Features: chat background, transfer, tags
Problem: Clients left on their own to wonder
Because of LiveChat Software, customer service representative, Dave, checks customers’ activity on the website. He notices that John Parker spends some time on a particular product page and decides to approach him to offer you some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these shoes are indeed waterproof, so John decides to make a buy. John leaves a positive comments about business’s customer services.
Features: traffic Monitoring, post-chat survey, private greetings
Problem: Slow response
Jane wants to Buy New sneakers but she want to know what is store’s return policy. She wants an answer to her question when possible but she doesn’t enjoy making calls. Luckily, she is able to start a conversation with a live chat agent. Jane types inside her question unaware that Dave can already see what she’s writing. As her query is quite a common one, Dave enters a previously saved material, therefore he does not need to write it on. Jane sends her message and inside a second she gets a link to the return policy and a complete explanation of steps she needs to take. She finishes the conversation and rates it as great.
Characteristics: live chat, Message sneak-peek, canned answers, representative rating
LiveChat Options
LiveChat provides the subsequent SMB and business pricing packages for users to choose from. A 30-day free trial is also available. Give the details that a look, and select the best strategy for your business.
Starter Plan: $16 each seat/month billed yearly (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 a seat/month billed annually (roughly $39 billed yearly ) Ideal for fulltime support team
Company Plan: $50 each seat/month billed annually (roughly $59 billed monthly) Ideal for client support department
Enterprise Plan: $149 Per seat/month billed just annually Ideal for Fortune 500 businesses
Conclusion
LiveChat is among the products we thoroughly enjoyed reviewing. It only works really well and is fun to use. We’re surprised that in comparison to ClickDesk, which we had on our site earlier, the number of discussion requests skyrocketed. Though we used the same setup (automatic activate after 3 minutes).
A feature that sets them apart from their competition is your brand new ticketing system. Offline messages go into this channel and can be managed more easily by your team with different statuses (open( pending, solved).
It is not the most affordable live chat software but surely among the very best. Their service is top notch and, at the risk of repeating myself: the user-experience by using their applications is simply fantastic. If Apple were thinking of obtaining a live chat program, I believe they would need to look no more. Chat Line
Click here to subscribe to your LiveChat free trial