Why Select Crisp? Chat Liv
In this article I’ll cover our Experience with Crisp, the reason we changed, and how it is possible to make the perfect choice for your business and startup too. You will know how to compare live chats and which metrics could be important for you also. Chat Liv
How was that decision made?
Taking a Look at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we have created a Spreadsheet with numerous live chat sellers, we identified that the core feature and metrics we were looking for.
What did we use before?
We have Used multiple other live chat before, which shifted their attention from a live conversation to an”all in 1 company suite”. Their live chat still works, but metrics which are important for us were eliminated. We have used those metrics for our monthly reports, and client overviews, growth rates and more. After we had been in for four weeks those metrics disappeared and were replaced with other metrics. We’ve got a leaderboard for our team members, which we did not use because we’re searching for quality service and not quantity as well as the pricing appears to outperform the benefit. Our choice was apparent at that moment: we had to move on.
We found 14 times background, 30 days History and unlimited history (for greater plans this is common), here the price scaling was intriguing. All live talks we attempted had this attribute, some at higher price tagsothers combined with a badly executed search feature, and so the background was not accessible. With Crisp, the unlimited history is already available with their original paid plan, and it not only ships with a fair price tag, also their hunt works astoundingly well.
How many connections do we want?
We attempted to answer that Question with another question”how many customers will chat with us” – and that was wrong – we made that mistake once. We can not restrict on the connections we create because we actually want to earn contact with them all. Unlimited contacts was what we were searching for (in a reasonable price label ). What we found were discussions with 100 active contacts for $0/month which was quite pleasant, we scaled that up a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did exactly the same contact metric test for Crisp we saw something different:
So at Crisp, you do not scale by use – that is enormous! They think the identical way we do in Storyblok, we don’t wish to limit the user to the use of the machine (eg. Content entries or entries ), we would like to scale as their staff scales. So at Crisp you choose a program and you can scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on precisely the same site for over 30 seconds”. Those causes are a good method to help your viewers with questions they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, possibly something isn’t covered in the FAQ section. This component can be found in most options we analyzed and mainly available in the very first paid program.
Ability to send campaign emails
From Time to Time we send mails Using our live chat. We think it’s a fantastic way to retarget our viewers because we should have the ability to send relevant content based on some metrics people live talks offer. To be honest, we are not sending many mails, because we hate spam on our side. Therefore we want to send certain mails to particular target groups and : we really enjoy the implementation in the Crisp customer. It’s simple and satisfied our needs at a reasonable price tag.
Amount of agents
The agent chairs is kinda Interesting, it’s something that you can control. You could choose 1 account for the entire team (which is cheap with the majority of options ), or you could go for a single seat for each team member. Since we like to get that personal approach to our customers the notion of using one accounts for the entire team was dropped immediately. We’ve started to compare the first paid plan against the majority of the high tier plans to see the way the price scales . The highest costs we discovered were approximately ~$155/m per seat where the range was somewhere from $15/m to this. We had a peek at Crisp again and found that their highest package has unlimited agents chairs included. Also, their free strategy permitted 2 representatives, which was excellent for analyzing. Chat Liv
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key channels. We don’t actually use integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our company, we use it on a daily basis and added the majority of our tools already – so we concentrated on how they operate and perform together with Slack. We analyzed some of them and most are actually working very well. We found one which has enormous delays when messaging from and to Slack which was a no-go for us. We reported that difficulty to these, but we do not know if they changed it because we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the whole setup was completed in a couple of minutes.
“Crisp is the simplest way To communicate with your customers. From sales to customer support, Crisp is designed to keep your workflow easy. From live chat to email, Crisp provides a single station to answer to your users using a simple team inbox where you can handle all your user inquiries.”
From our experience, Crisp actually Ships with the focus on such chat experience for your customers. That is exactly what we were looking for as we evaluated other alternatives.
This one is tricky. If you browse The past few points you noticed that we contrasted the lower tier plans and attribute together with the maximum tier plans, some are cheap at the beginning and be expensive as you use them. After using Crisp for six months today, and changed from a competitor because of the expensive”ending” and those feature we did not need but might have to pay for. We’re glad to state we think we have the very best match for us, maybe it will fit as nicely for you. We found that the listing of 8 facets above is all you need to locate your best fit.
We made contact with unbelievable Fantastic people (thank You!) And businesses all over the world. We could have had exactly the same experience with other live discussions as well, but the price combined with the attribute set Crisp does provide, we would and do recommend it to all of customers that are looking for a live discussion themselves. We’ve upgraded to the Crisp endless plan a while ago, and are thankful we made that decision. In case you’ve got a query or want to inform us about your adventure with Crisp and other live discussions, feel free to drop us a comment below or send us a conversation or talk to us with Crisp! Chat Liv