Intro Chat Liv
Provide Support is a Live Chat Service which can be implemented on sites and operated as a third party customer. There are many customizable facets of this tool, and using live chat available on your site is a process which may be finished in a matter of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. Chat Liv
The Live chat app is a great deal more involved than your average customer. You’ll be able to observe every one of the visitors that are on your site at any particular time, as well as their IP address, their referral origin, their regional time, operating system and a whole lot more. While some of this information is going to be much more valuable than the remainder, it is going to help keep you (or your designated chat operators) as educated on your visitors as possible if they are needing any assistance. They provide 10 days free trial, no credit card needed.
Once you install an account, You’re attracted to a website that seems somewhat old fashioned. It seems like it is packed with ads, but it is only a website version of ProvideSupport. If you won’t let this bother you too much, you can read the upcoming steps that you ought to take, such as customizing your chat messenger window, then add chat buttons for your mails, create a set of predefined answers and many more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console along with your greeting message and company’s logo. You can also add your operator’s image so the chat looks more private. The live chat button on the website can be chosen from an existing gallery, or you may upload your own image. The chat messenger could be customized with colour schemes and styles that fit your website’s main theme.
If You Would like to match your Website’s style, you are able to personalize the conversation messenger with offered fashions and color schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to look at your visitor’s IP address, host name, referrer address, pages visited . You can also see a world map and a place where a user writes to you.
Transfer chats between agents
Provide Support provides She ability to transfer ongoing chats involving representatives. The other representative can follow the situation and answer within minutes. It’s useful when an agent doesn’t have the knowledge to solve the case. Thanks to moving talks there is no delay, which increases customer satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and several others is built in the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
Additionally, it has a suggestion list. If you’re on the fly you spell something incorrectly in a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the best word. Chat Liv
Provide Support Drawbacks
I am not a avid fan of The appearance of Provide Support interface. I overlook the personalization when it comes to the whole website. The picture on the main page is a Stock image which gives you the impression that everything there does not have any character too. The video tutorial I saw felt automatic, like it wasn’t the real person talking.
I like brands with personalities. While the lack of personality might not have any impact on customer support on your site, it definitely discourages individuals like me from using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for businesses of any size.”
They allow four Kinds of Payments, every month every two weeks, every six months and annually. Paying annually is your best alternative or all the plans. They provide 3 plans — little business using 1 operator, Corporate aims with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, you can check out the PDF file in which they specified costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized service. A geographical presentation of real time visitor info provides you an insight in what clients are searching for. You’ve got a lot of customization options that you can use in your conversation.
If you are not bothered by A little old expression of the program, you may discover there what you want to give customer service to your customers.
Free Trial Opportunity
Live Chat From Provide Support can be tried without any price for 30 days. All attributes (outside of additional operators) could be accessed with this free time trial interval. Provide Support won’t continually harass you in the event that you don’t take advantage of the supply, possibly, and billing going forward is quite straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use in conjunction with the”no hassle” form of billing and support that’s provided. Not one of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our users. If you’re on the fence about whether or not to implement a live chat solution on your site, our very best suggestion is to give this program a download, check it out for 30 days, and choose in the end of the free period whether you would like to continue from that point. Chat Liv