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There is no reason live chat shouldn’t be easy. Chat Liv
It’s all about connecting with your clients and providing them the very best solution in a reasonable period of time.
Nevertheless, many live chat extensions for internet stores give you a far too intimidating interface with tools that are overkill for this type of basic support moderate.
Pure Chat has another approach.
Pure Chat is a live chat software that aids small companies deliver instant replies and convert more leads.
You’re not likely to find anything mad with this particular tool, but that’s the glory of this. The pricing is straightforward. The features are easy, and the total interface makes it quite simple to communicate with customers who want answers fast.
So let’s have a deeper look to the live chat system to understand who it is ideal for and all of the attributes are most impressive.
Pure Chat is a live chat software that lets users communicate with their customers directly on their website. Its features include unlimited brokers, unlimited chats, full chat history, widget customization, and more. We compiled Pure Chat user reviews from around the web and determined that it’s generally favorable ratings. We also shared its own available pricing options.
Summary of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a positive review said that the program is simple to setup and navigate due to its user friendly interface. They also like how the tab switches into a email form when each of the operators are offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative review said that the program can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Positive User Review
An individual who left a favorable review of Pure Chat on G2 Crowd stated they have been in a position to persuade customers to commit to a buy within minutes of communication via the program. He also likes the way the tool provides them with a means to answer customers’ questions quickly and market their products without the usage of mobile calls.
Most Helpful Negative User Review
A user who left a negative review of Pure Chat on Capterra whined about becoming timed out without notifications. He clarified that making it hard to keep agents who’ve retail responsibilities on chat during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they’ve been logged off.
Starting chats at the right time is dependent upon how well you can monitor your visitors. By way of instance, if you’re sitting on the Chat backend you have the capability to view which users are surfing your website in real-time. So if someone is looking at a pair of shoes that you sell on your website, you understand exactly what to start speaking about, and you have the instruments for making canned responses for certain parts of your site. Chat Liv
The obvious start to this review is the true chat interface. Does it feel useable for both novices and advanced users?
Everything begins by showing a chat box to the new visitor. If they’ve been to your website before, the representative on the backend sees each the customer information and interactions that have happened in the past. It works just like an instant messenger, (where the chats come in real time ), but it also lets you see previous transcripts and which reps have spoken to a client in the past.”
Notifications are delivered to you when a chat comes in, and you’ll be able to schedule when you are offered for chatting so that customers know when you’re online.
Implementing a chat box on your site only takes a quick copy and paste of a code or using their Shopify, Weebly and WordPress plugins. After that you have the capability to personalize what the conversation box appears like before, during and after the dialog. Don’t hesitate to modify about colours, set causes for as soon as the chat box pops open and configure the forms that you need individuals to fill out before talking to you.
You’ve got the chance to go with the default stylings (which is nice,) however, the design tools are simple enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android programs are offered for those who would love to handle live chats while on the move. By way of example, if you have to leave the workplace but still want to give the best support out there, you won’t have to worry about it using a mobile app.
Pretty much all of the features you would find on the regular dashboard are all taken over to the mobile apps. You have settings for actually carrying out the talks, along with setting your accessibility, handling transcripts and more. This gives you a little boost of confidence since it doesn’t matter where you are when seeing who is on your site in real-time. Your customer support is continually handled, as it functions just like texting from the cell phone.
The coverage is one of the strongest sections of Chat, since it not only gives you the functionality for exporting reports, but it supplies amazing graphs and vision for seeing chat metrics with time. You can track your client satisfaction to make decisions regarding your staff or to figure out which particular clients you may be spending too much time .
Pure Chat Customer Service
The Pure Chat service outlets are far more impressive than some of the other options you will find for live chat. For example, a blog is provided for studying about updates and tips, while the Guides page is filled with information about how best to sell online, the way to manage rude clients, the way to get more live chats and more.
The FAQ page offers you a good notion about what other men and women are talking about using PureChat, while the principal Support page is a knowledge base with documentation for both setups, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it seems as if you’ll need to complete most of the research yourself.
A conversation box is provided on the dashboard, so quick interactions together with the support team are potential and they also provide email support in-app and about the website for many plans. Chat Liv
Pure Chat doesn’t have a free trial. But you don’t need one at all, because the company offers a solid free plan that you can continue to work with for as long as you would like. The paid plans are reasonably priced as well, along with the monthly obligations bring along a broad set of features you don’t get together with the free bundle.
Let us take a look at what plans you can Pick from:
Free — For $0 you get support for a single user, 1 website, unlimited chats each month, per 1 day discussion history and native cellular apps.
Starter — For $20 per month you get support for two consumers, two websites, unlimited chats each month, a 30 day chat background, native mobile programs, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 per month you receive everything out of the former plan and support for five customers, three websites and 90 days of chat history.
Growing — For $100 a month you get everything from the former plan and support for ten consumers, five websites, an infinite chat history and the capacity to eliminate the Pure Chat branding.
We enjoy the Free plan for individuals simply testing out the machine, but the true operation comes into play when you opt for the Starter Plan. The only criticism I have is that you need to receive all the way up to the $100 per month strategy to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the best and up-and-coming live chat software for small businesses and reviewed their features and pricing. Read this article to know our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Settlement — Addressing a customer’s concern at the first point of contact is a key performance indicator. Have a look at this guide to find out more about how using a live chat software can improve your customer support and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a great deal of free tools which can help you keep expenses down. In this article, we discuss with you some answers from small business owners who use these tools to make their business procedures easier at no cost.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I request a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for clients who aren’t satisfied with their services. Read these instructions to find out the cancelation terms and other details.
Can brokers utilize mobile devices to reply to clients?
Yes. Pure Chat offers programs for both iOS and Android to allow agents to respond to customers’ inquiries from anywhere.
When choosing a live chat program, it is essential that the program integrates with other applications your business is now using. Here is a list of some of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone with an ecommerce store could benefit from this kind of easy-to-use chat box tool like Pure Chat. It all depends on the pricing plan you pick. The Free Plan is great for analyzing and small operations with only a couple of goods and one rep. The Starter Plan is probably the most common, although the Growth Plan gets up there for businesses with large support teams. Chat Liv