Why choose Crisp? Chat Live Chat
In this article I’ll cover our Experience with Crisp, the reason we switched, and how it is possible to make the right choice for your business and startup too. You will understand how to compare live talks and that metrics could be important for you too. Chat Live Chat
How was that selection made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we’ve created a Spreadsheet with numerous live chat vendors, we identified that the core feature and metrics we were searching for.
What did we use previously?
We have Used several other live chat earlier, which somehow shifted their focus from a live chat to a”all in 1 company suite”. Their live chat still functions, but metrics which are important for us were removed. We have used those metrics for our monthly reports, and client overviews, growth rates and more. After we had been in for four weeks those metrics disappeared and were replaced by other metrics. We’ve got a leaderboard for our staff members, which we didn’t use because we’re searching for quality service and not quantity as well as the pricing seems to outperform the benefit. Our choice was clear at the moment: we needed to move on.
We found 14 days background, 30 days History and history (for higher plans that this is common), also here the cost scaling was intriguing. All live talks we attempted had this feature, some at higher price tagsothers combined with a badly executed search feature, and so the background wasn’t available. With Crisp, the boundless history is already available with their original paid program, and it not only ships with a fair price tag, also their hunt works exceptionally well.
How many contacts do we want?
We attempted to answer that Question with another question”how many clients will chat with us” – and that has been wrong – we made that mistake already once. We can’t limit on the contacts we make because we actually wish to earn contact with them all. Endless contacts was exactly what we were searching for (at a reasonable price label ). What we found were discussions with 100 active contacts for $0/month which was quite nice, we scaled up that a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by usage – that is enormous! They think the same way we do at Storyblokwe do not wish to limit the user to the use of the machine (eg. Content entrances or entries ), we want to scale as their team scales. So at Crisp you choose a plan and you can scale the numbers from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on precisely the same site for over 30 seconds”. Those triggers are a fantastic method to help your audience with queries they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, possibly something isn’t covered in the FAQ section. This component can be found in all solutions we analyzed and largely available in the first paid program.
Ability to send campaign emails
From Time to Time we send mails Using our live chat. We think it’s a fantastic way to retarget our audience because we should have the ability to send relevant content according to some metrics people live chats provide. To be honest, we’re not sending many emails, because we hate spam on the side. So we want to send specific mails to specific target groups and again: we really enjoy the execution in the Crisp client. It is simple and satisfied our needs at a sensible price tag.
Amount of agents
The agent seats is kinda Intriguing, it is something you can control. You could choose 1 accounts for the entire group (which is cheap with most solutions), or you could go for one seat for each team member. Since we want to have this personal approach to our customers the notion of using one accounts for the entire group was dropped instantly. We have begun to compare the very first paid program against most of the high tier plans to see the way the cost scales . The greatest prices we discovered were about ~$155/m per seat where the scope was somewhere from $15/m to that. We had a peek at Crisp again and found that their highest bundle has unlimited agents seats included. Additionally, their free plan allowed 2 representatives, which was excellent for testing. Chat Live Chat
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main channels. We don’t actually utilize integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and included the majority of our resources – so we focused on how they work and function together with Slack. We analyzed some of these and most are actually working very well. We found one which has huge delays when messaging from and also to Slack which was a no-go for all of us. We reported that issue to these, but we do not know whether they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the whole set-up was completed in a couple of minutes.
“Crisp is the simplest way To communicate with your clients. From sales to customer support, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp offers a single channel to answer to your users employing a simple team inbox where you can manage all of your user queries.”
From our experience, Crisp really Ships with all the attention on such chat experience for your customers. That is exactly what we were looking for since we evaluated other alternatives.
This one is tricky. If you browse The last few points you saw that we compared the lower tier programs and feature together with the highest tier plans, some are cheap at the beginning and become costly as you use them. After using Crisp for six months today, and changed from a competitor because of that pricey”end” and those attribute we did not need but might have to pay for. We’re glad to state that we believe we got the very best match for us, perhaps it will fit as nicely for you. We saw the listing of 8 aspects above is all you want to find your own best match.
We made contact with unbelievable great people (thank You!) And companies all around the world. We might have had the same experience with other live chats too, but the price tag combined with the attribute set Crisp does offer, we’d and already do recommend it to all clients who are searching for a live chat themselves. We have updated to the Crisp unlimited plan some time ago, and are thankful that we made that choice. In case you’ve got a query or wish to inform us about your adventure with Crisp and other live chats, feel free to drop us a comment below or send us a conversation or chat with us using Crisp! Chat Live Chat