Background Chat Live Chat
There’s no motive live chat shouldn’t be easy. Chat Live Chat
It’s all about connecting with your clients and providing them the best solution in a reasonable amount of time.
That said, many live chat extensions for internet shops give you a far too intimidating interface with tools which are overkill for such a basic support moderate.
Pure Chat has another strategy.
Pure Chat is a live chat software that aids small companies provide instant answers and convert more prospects.
You’re not likely to locate anything crazy with this particular tool, but that is the glory of it. The pricing is straightforward. The features are simple, and the total interface makes it quite easy to communicate with customers who need answers fast.
So let us take a deeper look into the live chat system to know who it’s best for and all of those features are impressive.
Pure Chat is a live chat software which allows users to communicate with their customers directly on their site. Its features include unlimited brokers, boundless chats, full chat history, widget customization, and much more. We compiled Pure Chat user testimonials from around the web and decided that it has generally favorable evaluations. We also shared its own available pricing options.
Summary of User Reviews
What PureChat does well:
Users that gave Pure Chat a positive review stated that the app is easy to set up and navigate because of its user-friendly interface. They also enjoy the way the tab switches into a email form when all the operators are all offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative review stated that the program can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Positive User Review
An individual who left a favorable review of Pure Chat on G2 Crowd stated they have been in a position to convince customers to commit to a buy within moments of communication via the program. He also likes how the tool provides them with a way to answer clients’ questions quickly and promote their products without the usage of mobile calls.
Most Helpful Negative User Review
A user who left a negative overview of Pure Chat on Capterra whined about getting timed out without notifications. He explained that making it hard to maintain agents who’ve retail responsibilities on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they have been logged off.
Starting chats at the right time depends on how well you may monitor your traffic. For instance, if you’re sitting on the Pure Chat backend you have the ability to view which users are browsing your site in real-time. So if someone is considering a pair of shoes that you sell on your website, you understand precisely what to start speaking about, and you even have the instruments for creating canned responses for certain components of your site. Chat Live Chat
The obvious start to this review is the true chat interface. Does this feel useable for both novices and advanced users?
Everything begins by showing a chat box into the new visitor. If they have been to your site before, the agent about the backend sees all the customer information and interactions that have occurred before. It functions exactly like an instant messenger, (in which the chats arrive in real time ), but it also allows you to view previous transcripts and reps have spoken to a client in the past.”
Notifications are sent to you when a conversation comes from, and you’ll be able to schedule when you are offered for chatting to ensure clients know when you are online.
Implementing a conversation box on your site only requires a fast copy and paste of a code or using their Shopify, Weebly and WordPress plugins. After that you have the capability to customize what the conversation box looks like before, during and following the conversation. Don’t hesitate to change about colors, set triggers for when the chat box pops open and configure the types that you need individuals to fill out before speaking to you.
You have the chance to go with the default stylings (which can be nice,) however, the design tools are simple enough for beginners and powerful enough for more advanced users.
Both iOS and Android programs are offered for those who would like to manage live chats while on the go. By way of instance, if you need to leave the workplace but still wish to give the best support on the market, you won’t have to fret about it with a mobile program.
Pretty much all of the features that you would find on the regular dashboard are all taken over to the cellular programs. You’ve got settings for actually carrying out the chats, along with setting your accessibility, handling transcripts and more. This gives you a little boost of confidence as it doesn’t matter where you are when viewing who is on your site in real-time. Your customer service is constantly handled, since it functions like texting from the cell phone.
The coverage is one of the strongest parts of Pure Chat, because it not only provides you the functionality for exporting reports, but it supplies beautiful graphs and vision for viewing chat metrics with time. It is possible to monitor your client satisfaction to make decisions about your staff or to figure out which unruly customers you may be spending too much time .
Pure Chat Support
The Pure Chat support outlets are far more impressive than a number of the other solutions you will find for live chat. By way of instance, a site is provided for studying about updates and suggestions, while the Guides page is full of advice on the best way best to sell online, how to manage rude clients, how to obtain more live chats and more.
The FAQ page gives you an notion about what other people are talking about using PureChat, while the primary Support page is a knowledge base with documentation for both installations, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it seems as if you are going to need to complete the majority of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions with the support team are potential and they also provide email service in-app and about the website for many programs. Chat Live Chat
Pure Chat does not have a free trial. However, you do not want one at all, since the company delivers a strong free plan that you can continue to use for as long as you want. The paid plans are reasonably priced as well, and the monthly payments bring along a broad set of features that you don’t get with the free package.
Let’s take a look at what programs you can Pick from:
Free — For $0 you get support for one user, 1 site, unlimited chats each month, a 1 day chat history and native mobile programs.
Starter — For $20 a month you receive support for 2 consumers, two websites, unlimited chats each month, per 30 day chat background, native mobile programs, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 per month you get everything from the previous plan and service for five users, three sites and 90 days of chat history.
Growth — For $100 a month you receive everything out of the former plan and service for ten users, five websites, an unlimited chat history and also the capacity to eliminate the Pure Chat branding.
We enjoy the Free plan for individuals just testing out the system, but the true functionality comes into play once you choose the Starter Plan. The only gripe I have is that you have to receive all of the way up to the $100 per month strategy to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their best and up-and-coming live chat software for small businesses and reviewed their features and pricing. Read this article to understand our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Settlement — Addressing a client’s concern at the first point of contact is an integral performance indicator. Check out this article to learn more about how using a live chat software can enhance your customer service and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a great deal of free tools that can assist you in keeping expenses down. In this report, we discuss with you a few responses from small business owners using these tools to make their business processes easier for free.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I ask for a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for clients that are not pleased with their services. Read the following instructions to find out the cancelation terms and other specifics.
Can agents use mobile devices to respond to customers?
Yes. Pure Chat provides programs for both iOS and Android to allow agents to respond to clients’ inquiries from anyplace.
Popular Software Connections
When deciding upon a live chat software, it is important that the software integrates with other applications your company is currently using. Here’s a list of some of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone with an ecommerce store could benefit from this kind of easy-to-use conversation box tool such as Pure Chat. It is all dependent on the pricing strategy you pick. The Free Plan is very good for testing and tiny operations with just a couple of products and one rep. The Starter Plan is probably the most common, while the Development Strategy becomes up there for companies with big support teams. Chat Live Chat