Why choose Crisp? Chat Live Help
In this article I’ll cover our Expertise with Crisp, why we changed, and the way it is possible to make the perfect choice for your company and startup too. You may know how to compare live talks and that metrics might be significant for you too. Chat Live Help
How was that decision made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we’ve created a Spreadsheet with multiple live chat sellers, we identified that the core feature and metrics we were looking for.
What did we use previously?
We’ve Used multiple other live chat earlier, which shifted their focus from a live chat to an”all in 1 business suite”. Their live chat still functions, but metrics that are important for us were eliminated. We’ve used those metrics for our yearly reports, and client overviews, growth rates and more. After we had been in for four weeks those metrics disappeared and were replaced with other metrics. We have got a leaderboard for our staff members, which we didn’t use because we’re searching for quality support and not quantity and the pricing seems to outperform the advantage. Our decision was clear at that moment: we had to move on.
We found 14 days history, 30 days History and history (for higher plans that this is common), also here the cost scaling was interesting. All live talks we tried had this attribute, a few at higher price tagsothers together with a badly executed search feature, and so the history wasn’t available. Together with Crisp, the unlimited history is currently available with their first paid plan, and it not only ships with a fair price tag, but also their search works exceptionally well.
How many contacts do we need?
We tried to answer that Question with another question”how many clients will chat with us” – and that has been incorrect – we made that mistake already once. We can’t restrict on the connections we create because we really want to earn contact with them all. Unlimited contacts was what we were searching for (in an affordable price label ). What we found were discussions with 100 active contacts for $0/month that was quite nice, we climbed up that a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did exactly the same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by usage – that is enormous! They think the same way we do at Storyblokwe do not want to restrict the consumer to the use of the system (eg. Content entrances or contacts), we want to scale because their staff scales. So at Crisp you select a plan and you can scale the amounts from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on the exact same site for more than 30 seconds”. Those triggers are a good method to help your viewers with queries they may have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This component is available in most options we tested and mainly available in the very first paid program.
Ability to send campaign emails
From time to time we send emails Using our live chat. We think it’s a fantastic way to retarget our viewers because we should be able to send pertinent content according to some metrics people live chats provide. To be honest, we’re not sending many mails, because we hate spam on our side. Therefore we like to send certain emails to specific target groups and : we really like the execution in the Crisp client. It is straightforward and satisfied our needs at a reasonable price tag.
Number of brokers
The agent chairs is kinda Interesting, it is something you can control. You could choose 1 accounts for the whole team (which can be cheap with most solutions), or you might go for one seat for every team member. Since we want to get that personal approach to our customers the idea of using one account for the whole team was dropped immediately. We’ve begun to compare the first paid plan against most of the high tier plans to see how the price scales . The greatest costs we discovered were about ~$155/m per seat where the scope was somewhere from $15/m to this. We had a peek at Crisp again and saw their highest bundle has unlimited agents chairs included. Additionally, their free strategy allowed 2 representatives, which was great for analyzing. Chat Live Help
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main channels. We do not really utilize integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our company, we use it on a daily basis and included most of our resources – so we focused on how they operate and perform together with Slack. We tested some of these and most are actually working very well. We found one which has huge delays when messaging from and to Slack that was a no-go for all of us. We reported that issue to them, but we do not know if they changed it because we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the whole set-up was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your customers. From sales to client support, Crisp is made to maintain your workflow easy. From live chat to email, Crisp provides a single channel to answer to your users using a simple team inbox where you are able to handle all your user inquiries.”
From our experience, Crisp actually Ships with the focus on such chat experience for the customers. Which is exactly what we were searching for since we evaluated other alternatives.
This one is tricky. If you browse The last few points you noticed that we compared the lower grade programs and feature with the highest tier plans, some are cheap at the start and be expensive as you use them. After using Crisp for six months now, and changed from a competition because of the expensive”end” and those feature we did not need but would have to cover. We are glad to say that we believe we got the best fit for us, perhaps it will fit as nicely for you. We found the listing of 8 aspects above is all you need to locate your best match.
We made contact with incredible Fantastic people (thank You!) And companies all over the world. We might have had exactly the exact same experience with other live discussions as well, but the price combined with the feature set Crisp does provide, we’d and already do recommend it to all clients that are looking for a live discussion themselves. We have updated to the Crisp endless plan some time ago, and are glad that we made that choice. In case you have a question or want to tell us about your adventure using Crisp and other live chats, feel free to drop us a comment below or send us a tweet or chat with us with Crisp! Chat Live Help