Overview Chat Live Help
Provide Support is a Live Chat Service which may be implemented on websites and operated remotely as a third party customer. There are lots of customizable aspects of this tool, and having live chat which can be found on your own website is a procedure that can be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to examine and break down the diverse elements of Live Chat by ProvideSupport.com. Chat Live Help
The Live chat program itself is much more involved than your normal customer. You’ll be able to see every one of the visitors which are on your site at any particular time, in addition to their own IP address, their referral origin, their regional time, working system and a whole lot more. While some of the information is going to be much more valuable than the rest, it is going to help to keep you (or your designated chat operators) as informed on your customers as possible if they are in need of any help. They offer 10 days free trial, no credit card required.
After you install an account, You are brought to a website which looks somewhat old fashioned. It looks like it is packed with advertisements, except it is only a website edition of ProvideSupport. If you won’t let this bother you too much, you may read the upcoming steps which you should take, like customizing your conversation messenger window, add chat buttons to your emails, produce a set of predefined replies and many more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console along with your greeting message and company’s logo. You can also add your operator’s image so the chat appears more personal. The live chat button on the site can be either chosen from an existing gallery, or you can upload your own picture. The chat messenger could be customized with color schemes and styles that match your website’s most important theme.
If you want to match your Site’s style, you can personalize the chat messenger with offered fashions and color schemes.
Real-time visitor monitoring
The real time visitor Feature permits you to look at your customer’s IP address, server name, referrer address, pages visited etc.. It is also possible to find a world map and a place where a person writes to you.
Transfer chats between agents
Provide Support provides She capability to move ongoing chats between representatives. Another agent can follow-up the situation and reply within seconds. It is helpful when an agent doesn’t have the knowledge to address the case. Thanks to transferring chats there is no delay, which increases client satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and several others is built into the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
Additionally, it has a suggestion list. If you are on the fly you describe something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you’re able to choose the best word. Chat Live Help
Provide Support Disadvantages
I’m not a avid fan of The appearance of Provide Support interface. I miss the personalization when it concerns the whole site. The picture on the home page is a Stock image which provides you the belief that everything there does not have any character as well. The video tutorial I watched felt automated, like it was not the actual person talking.
I like brands with personalities. While the lack of character might have no effect on customer support on your website, it definitely discourages individuals like me from using this program.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They let four Kinds of Payments, each month every two months, every six months and annually. Paying annually is the best option or all the plans. They provide 3 plans — little business with 1 operator, company aims with 3 operator and Business with 10 operators. If you’re interested in more operators, you can take a look at the PDF document in which they specified costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized service. A geographical demonstration of real-time visitor information gives you an insight into what clients are looking for. You have a lot of customization options that you can use in your conversation.
If you are not bothered by A little old expression of the application, you might find there what you want to give customer support to your clients.
Free Trial Option
Live Chat From Provide Support could be attempted with no price for 30 days. All features (outside of additional operators) can be accessed with this free time trial period. Provide Support will not always harass you in the event that you don’t take advantage of the offer, possibly, and billing going forward is very straightforward.
In our View, one of our favourite things about this service is how smooth and easy it is to use in conjunction with the”no hassle” kind of billing and service that’s provided. None of the writers at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our users. If you’re on the fence about whether or not to implement a live chat option on your site, our very best suggestion would be to provide this app a download, check it out for 30 days, and choose in the end of the free period if you’d like to continue from that point. Chat Live Help