Background Chat Live Help
There’s no motive live chat should not be easy. Chat Live Help
It’s about connecting with your customers and giving them the very best solution in a reasonable amount of time.
That said, many live chat extensions for internet shops offer you a far too intimidating interface using tools that are overkill for this type of rudimentary support moderate.
Pure Chat has another approach.
Pure Chat is a live chat software which helps small companies deliver instant replies and convert more leads.
You are not likely to locate anything mad with this tool, but that’s the glory of it. The pricing is simple. The features are easy, and the overall interface makes it quite easy to communicate with customers who want answers fast.
So let us have a deeper look to the live chat platform to know who it is best for and all of the attributes are most impressive.
Pure Chat is a live chat program that lets users communicate with their customers directly on their website. Its features include unlimited agents, boundless chats, full chat history, widget customization, and much more. We compiled Pure Chat user testimonials from around the web and determined that it has generally favorable evaluations. We also shared its own available pricing options.
Overview of User Reviews
What PureChat does well:
Users that gave Pure Chat a positive review said that the app is simple to setup and navigate because of its user friendly interface. They also enjoy how the tab switches into an email form when all the operators are offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative review stated that the app can be slow at times, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Positive User Review
A user who left a positive review of Pure Chat on G2 Crowd said they have been in a position to persuade customers to commit to a buy within moments of communication through the app. He also likes the way the tool provides them with a means to answer customers’ questions quickly and market their goods without the use of mobile calls.
Most Useful Negative User Review
A user who left a negative overview of Chat on Capterra whined about getting timed out with notifications. He explained that this makes it difficult to maintain agents who have retail responsibilities on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they have been logged off.
Starting chats at the ideal time depends on how well you may monitor your traffic. By way of example, if you’re sitting on the Pure Chat backend you’ve got the capability to view which users are surfing your website in real-time. So if somebody is considering a pair of sneakers you sell on your website, you know precisely what to begin speaking about, and you have the instruments for creating canned responses for certain parts of your site. Chat Live Help
The obvious beginning to this review is the actual chat interface. Does this feel useable for both novices and advanced users?
Everything starts by revealing a chat box to the new visitor. If they have been to your website before, the representative about the backend sees each the customer information and interactions that have occurred in the past. It works just like an instant messenger, (in which the chats come in real-time), but it also lets you see previous transcripts and which reps have spoken to a customer before.”
Notifications are delivered to you when a chat comes in, and you’ll be able to schedule when you’re available for chatting so that clients know when you are online.
Implementing a chat box on your site only requires a fast copy and paste of some code or using the Shopify, Weebly and WordPress plugins. After that you have the capability to personalize what the chat box looks like before, during and after the dialog. Feel free to change around colours, set causes for as soon as the chat box pops open and then configure the forms that you want people to fill out before speaking to you.
You’ve got the opportunity to decide on the default option stylings (which is nice,) however, the design tools are simple enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android programs are offered for those who’d like to handle live chats while on the move. By way of instance, if you need to leave the workplace but still want to provide the best support on the market, you won’t need to fret about it with a mobile program.
Pretty much all of the features that you would find on the regular dashboard are carried over to the mobile apps. You have settings for actually executing the chats, together with setting your availability, managing transcripts and more. This gives you a little boost of confidence as it doesn’t matter where you are when seeing who’s on your website in real time. Your customer service is constantly managed, since it functions like texting from the phone.
The coverage is just one of the strongest parts of Chat, since it not only gives you the functionality for exporting reports, but it supplies amazing graphs and vision for viewing chat metrics over time. You can track your customer satisfaction to make decisions regarding your staff or to figure out which particular clients you may be spending too much time .
Pure Chat Customer Service
The Pure Chat support outlets are a lot more impressive than a number of the other solutions you will discover for live chat. For example, a blog is provided for reading about updates and tips, while the Guides page is full of information about how best to sell online, the way to handle rude customers, the way to get more live chats and more.
The FAQ page offers you a good notion about what other men and women are talking about using PureChat, while the primary Support page is a knowledge base with documentation for both installations, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it looks as if you’ll have to finish the majority of the research yourself.
A conversation box is provided on the dashboard, so quick interactions together with the support team are potential and they also provide email service in-app and on the website for many plans. Chat Live Help
Pure Chat doesn’t have a free trial. But you do not want one at all, since the provider delivers a strong free plan you can continue to use for as long as you would like. The paid programs are reasonably priced too, along with the monthly obligations bring along a broad set of features that you don’t get with the free package.
Let’s take a look at what plans you can Pick from:
Free — For $0 you receive support for one user, 1 website, boundless chats each month, a 1 day discussion history and native mobile apps.
Starter — For $20 a month you get support for two users, two sites, unlimited chats each month, per 30 day chat background, native mobile apps, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 a month you receive everything from the previous plan and service for five customers, three sites and 90 days of chat history.
Growth — For $100 per month you receive everything from the former plan and service for ten consumers, five sites, an unlimited chat history and the capacity to eliminate the Pure Chat branding.
We like the Free plan for individuals just testing out the system, but the genuine operation comes into play when you choose the Starter Plan. The only gripe I have is that you need to receive all of the way up to the $100 a month plan to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the top and up-and-coming live chat software for small companies and reviewed their features and pricing. Read this guide to know our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Settlement — Addressing a customer’s concern at the very first point of contact is a key performance indicator. Check out this guide to learn more about how employing a live chat program can improve your customer service and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a lot of free tools that can assist you in keeping down expenses. In this report, we share with you a few responses from small business owners using these tools to produce their business procedures easier for free.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I request a refund if I am not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for clients who are not satisfied with their services. Read these directions to find out the cancelation terms and other specifics.
Can agents use mobile devices to respond to customers?
Yes. Pure Chat provides programs for both iOS and Android to allow agents to react to clients’ inquiries from anywhere.
When choosing a live chat software, it is important that the program integrates with other software your business is currently using. Here is a list of some of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone having an ecommerce shop could benefit from such an easy-to-use chat box tool such as Pure Chat. It is all dependent on the pricing plan you choose. The Free Plan is very good for testing and tiny operations with only a couple of products and one rep. The Starter Plan is probably the most common, although the Growth Plan becomes up there for companies with big support teams. Chat Live Help