Why choose Crisp? Chat Live Online Free
In this article I’ll cover our Expertise with Crisp, the reason we changed, and how you can make the perfect decision for your company and startup as well. You may know how to compare live talks and that metrics could be significant for you too. Chat Live Online Free
How was that choice made?
Looking at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we have made a Spreadsheet with numerous live chat vendors, we defined the core attribute and metrics we were looking for.
What did we use previously?
We have Used multiple other live chat before, which shifted their focus from a live conversation to a”all in 1 company suite”. Their live chat still works, but metrics which are important for us were removed. We have used those metrics for our monthly reports, and customer overviews, growth rates and more. After we were in for four weeks those metrics disappeared and were replaced by other metrics. We have got a leaderboard for our staff members, which we didn’t use because we are searching for quality service rather than quantity as well as the pricing appears to outperform the advantage. Our choice was clear at the moment: we needed to proceed.
We found 14 days history, 30 days History and history (for greater plans this is common), also here the cost scaling was intriguing. All live chats we tried had this attribute, a few at higher price tags, others together with a badly executed search feature, and so the background wasn’t available. Together with Crisp, the unlimited history is already available with their first paid plan, and it not only ships with a reasonable price tag, also their search works exceptionally well.
How many contacts do we want?
First, we tried to answer that Question with another question”how many customers will talk with us” – and that was wrong – we made that mistake once. We can’t limit on the connections we make because we really wish to earn contact with all of them. Unlimited contacts was what we were looking for (at a reasonable price label ). What we discovered were chats with 100 active contacts for $0/month which was quite pleasant, we climbed that up a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you do not scale by use – which is enormous! They believe the same way we do in Storyblokwe don’t want to limit the user to the usage of the machine (eg. Content entrances or contacts), we would like to scale as their staff scales. So at Crisp you select a program and you may scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / communications
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on the same website for more than 30 seconds”. Those triggers are a fantastic method to help your audience with questions they could have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This component is available in most options we analyzed and largely available in the first paid program.
Ability to send campaign messages
From time to time we send emails Utilizing our live chat. We think it’s a good way to retarget our viewers because we should be able to send pertinent content according to some metrics those live chats provide. To be honest, we’re not sending many emails, because we hate spam on our side. Therefore we like to send specific mails to particular target groups and again: we really like the execution in the Crisp customer. It is simple and satisfied our needs at a reasonable price tag.
Amount of brokers
The agent seats is kinda Intriguing, it’s something you can control. You could choose 1 account for the entire team (which is cheap with most solutions), or you could go for a single seat for each team member. Since we like to get that personal approach to our clients the idea of using one account for the entire team was dropped instantly. We have started to compare the first paid plan contrary to most of the high tier programs to observe the way the cost scales . The greatest prices we found were approximately ~$155/m per chair where the scope was somewhere from $15/m to that. We had a peek at Crisp again and found that their greatest package has unlimited agents seats included. Additionally, their free strategy allowed 2 agents, which was great for analyzing. Chat Live Online Free
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key stations. We don’t really use integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our company, we use it on a daily basis and added the majority of our tools already – so we concentrated on how they operate and function together with Slack. We analyzed some of these and most are actually working quite well. We found one that has huge delays when messaging from and to Slack that was a no-go for us. We reported that issue to them, but we don’t know if they changed it because we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the whole setup was done in a couple of minutes.
“Crisp is the simplest way To speak with your clients. From sales to customer service, Crisp is made to maintain your workflow easy. From live chat to email, Crisp provides a single channel to reply to your users using a simple team inbox where you are able to handle all of your user queries.”
From our experience, Crisp really Ships with all the attention on that chat experience for the clients. That is precisely what we were looking for as we evaluated other solutions.
This one is tricky. If you browse The last few points you noticed that we compared the lower grade plans and feature with the maximum tier programs, some are cheap at the start and become costly as you use them. After using Crisp for six months today, and switched from a competitor because of the pricey”ending” and those feature we did not need but might have to cover. We’re pleased to say that we believe we got the very best fit for us, perhaps it will fit as well for you. We found that the listing of 8 aspects above is all you want to find your best fit.
We made contact with incredible Fantastic people (thank You!) And companies all over the globe. We might have had the exact same experience with other live chats as well, but the price combined with the attribute set Crisp does offer, we would and already do recommend it to all of clients that are searching for a live chat themselves. We have updated to the Crisp unlimited plan a while ago, and are glad we made that decision. In case you’ve got a question or want to inform us about your experience using Crisp along with other live discussions, feel free to drop us a comment below or send us a conversation or chat with us using Crisp! Chat Live Online Free