Giving your software the name of a whole Category of software is rather a bold move. Their name”LiveChat” certainly sends out a message:”we want to shape the market” We are going to find out if that’s true. Chat
It is worth noting that unlike other providers in this space, LiveChat bills you per concurrent user. That means one chair can be used by numerous agents, which is particularly advantageous if your staff works in changes.
You will find five different pricing tiers to choose from: the most affordable package”Starter” is priced at $16 per month. Should you need more than only four themes and a complete discussion history, you ought to take a peek at the”Team” ($33) program. The”Business” ($50) tier is designed for larger teams and adds a staffing forecast in Addition to a work scheduler module.” Enterprise” provides you with a dedicated account manager at a cost of $149 a month.
We know that when you create a decision to Purchase Live Chat Software it is important not just to see how experts evaluate it in their reviews, but also to find out whether the actual people and businesses which purchase it are actually satisfied with the product. That is why we’ve established our behavior-based Customer Satisfaction Algorithm” that gathers customer reviews, opinions and LiveChat testimonials across a broad selection of social media websites. The data is then presented in an easy to digest form showing how many individuals had negative and positive encounter with LiveChat. With that information at hand you ought to be equipped to make an educated buying decision you won’t repent.
LiveChat is a chat and help desk application Intended for your service and support teams. It comes with tools which you can use for your internet sales and marketing, web analytics, and live customer care or support requirements. The platform empowers you and your team to converse to customers and possible clients directly on your websites and in real time.
There are three main elements of LiveChat — a Web-based chat window, web-based control panel, and operator program. The operator program has cross-platform capacities that enable logging in and chatting with people via desktop and mobile devices.
LiveChat Delivers a wide range of attributes and Capabilities, and likely the greatest tools among the live chat solutions that we’ve reviewed. You get value for your money with functions and tools that include not just chat but also ticketing, customer engagement, third party integration, file sharing, job scheduling, advanced reporting, multiple branding, information security, geo-tagging, co-browsing, chat polls, and much more.
In addition, it provides real-time website traffic Tracking, dashboards and statistics, efficiency analysis, and custom/standard or interactive reports. Aside from English, it is also available in several major languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade now, LiveChat has increased to Become among the very outstanding enterprise chat alternatives relied upon by leading international brands such as Tesla, Ikea, PayPal, and McDonalds, among others. It works and integrates with dozens of different applications and platforms, extending the software’s functionality to include ecommerce, sales, CRM, email marketing, content management, accounting, and analytics, to mention some.
Summary of LiveChat Benefits
Real-time traffic Tracking
With LiveChat, you can also easily monitor your visitors in real time. You are able to check whether they are utilizing shopping cart, or even abandoning an arrangement –and invite them to talk in case they do. Your helpdesk team representative can speak to more people in less time when compared with a phone representative. The program can quickly generate reports for each of your helpdesk team representative, analyzing their amount of chats, time spent with a customer, or chat invitations. You get to measure the speed of your team’s answers and evaluate how to improve the service. Chat
Integrated ticketing system
While other comparable systems offer only basic live Chat with a couple extras, Live Chat provides complete help desk performance with its ticketing system built into the platform. For this , you acquire a significant edge over your competitors, letting you quickly resolve customer problems. It does the heavy lifting, which email and telephone cannot manage, and allows you to get rid of lengthy queues while engaging clients with your fast answers. Its ticket management capacity allows to source tickets from chat and emails, tag tickets, and undertake automated follow-ups.
LiveChat offers a wide range of negotiation and ticket Reports that may be used to spot areas which may be improved and optimized. It is possible to measure chat length, first reaction times, and traffic traffic. These reports, together with staffing forecast, can help you adjust the number of brokers to cover all chats. Clients can also see the amount of chats, achieved goals, and customer satisfaction levels. Having complete visibility over your conversation history and performance metrics enable you to fine tune your workflows and operation to be even more responsive to your client’s needs.
With LiveChat, you get a full package of Customization options including two chat window kinds (pop-up or embedded), six different themes for minimized or maximized chat window, custom chat window logo, and customizable chat buttons. Additionally, it has its own custom CSS editor which provides you even greater flexibility and control such as readily changing any portion of the chat window, both in terms of appearances in addition to behaviour. You can even add your own social networking buttons so your customers can reach your fan page straight from chat, and even personalize agent profiles not just with names and titles but also with real photos to get the best outcomes. Further, you get to utilize engagement images — eye-popping graphics and custom greetings and buttons — to allow an even more compelling experience for clients.
Built for ecommerce and Customer support
Efficiency is the name of the sport for LiveChat. As Such, it’s an perfect online chat program tool for e-commerce revenue and service providing you not just an efficient and reliable communications platform with your customers, but also goals and revenue tracker. Embedding a few lines of code on your sites and you’re good to go, permitting a real-time instrument to participate and interact with your visitors or customers, and quantifying the results of these participation. With support for over 30 languages, compatibility with all browsers, and having native iOS and Android apps, you get anywhere, anytime worldwide access and operation for your online business. Chat
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin when he receives a conversation from Jane. He sees in the history she was requesting a return policy. As he expects — she wants to reunite her sneakers. As it’s Simon who deals with yields, Dave transfers Jane to Simon. Dave also tags the conversation as”yield”.
Features: chat background, transfer, tags
Problem: Customers left on their own to wonder
Thanks to LiveChat Software, customer support representative, Dave, checks customers’ action on the site. He notices that John Parker spends some time on a particular merchandise page and decides to approach him to offer some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these sneakers are indeed waterproof, so John decides to make a purchase. John leaves a favorable comments about company’s customer service.
Features: traffic Monitoring, post-chat survey, personal greetings
Problem: Slow response
Jane wants to Buy New shoes but she would like to know what’s store’s return policy. She wants an answer to her question when possible but she does not enjoy making calls. Fortunately, she is able to begin a chat with a live chat representative. Jane types inside her question unaware that Dave can already see what she is writing. As her query is rather a common person, Dave enters a previously saved material, therefore that he does not need to write it over. Jane sends her message and within a second she receives a URL to the return coverage along with a full explanation of steps she needs to take. She finishes the chat and rates it as good.
Characteristics: live chat, Message sneak-peek, canned responses, agent rating
LiveChat offers the subsequent SMB and business pricing packages for users to choose from. A 30-day free trial is also available. Give the details that a look, and choose the best strategy for your company.
Starter Plan: $16 each seat/month billed yearly (or $19 Billed monthly) Ideal for small office/home office
Team Plan: $33 per seat/month billed annually (or $39 billed yearly ) Ideal for fulltime support team
Company Plan: $50 per seat/month billed annually (or $59 billed yearly ) Ideal for customer support section
Enterprise Plan: $149 Per seat/month billed just per year Ideal for Fortune 500 companies
LiveChat is one of those goods we thoroughly enjoyed reviewing. It only works really well and is fun to use. We were also surprised that compared to ClickDesk, which we had on our website before, the amount of chat requests skyrocketed. Even though we used the exact same setup (automatic activate after 3 minutes).
A quality that sets them apart from their competition is your new ticketing system. Offline messages go into this station and can be managed more easily by your team with various statuses (open, pending, solved).
It’s not the most affordable live chat applications but certainly one of the best. Their service is top notch and, at the risk of repeating myself: the user-experience with their applications is just fantastic. If Apple were ever thinking of obtaining a live chat software, I think they would need to look no further. Chat