Introduction Chat Logo
There’s no reason live chat should not be simple. Chat Logo
It is about connecting with your customers and giving them the very best solution in a reasonable period of time.
That said, many live chat extensions for online stores offer you a far too intimidating interface with tools that are overkill for such a basic support moderate.
Pure Chat has a different approach.
Pure Chat is a live chat program which helps small businesses deliver instant replies and convert more leads.
You’re not likely to locate anything mad with this tool, but that’s the glory of this. The pricing is simple. The features are simple, and the total interface makes it quite simple to communicate with customers who need answers fast.
So let’s have a deeper look into the live chat system to know who it’s best for and which of those features are impressive.
Pure Chat is a live chat program which lets users communicate with their customers directly on their site. Its features include unlimited agents, boundless chats, full chat background, widget personalization, and much more. We compiled Pure Chat user reviews from around the net and decided that it has generally positive ratings. We also shared its own accessible pricing choices.
Summary of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a positive review said that the program is easy to setup and navigate due to its user friendly interface. They also enjoy how the tab switches into an email form when each of the operators are all offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative review said that the program can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Positive User Review
An individual who left a positive overview of Pure Chat on G2 Crowd said they have been in a position to persuade customers to commit to a purchase within minutes of communicating via the program. He also likes the way the tool supplies them with a means to answer customers’ questions quickly and promote their products without the use of phone calls.
Most Useful Negative User Review
A user who left a negative overview of Pure Chat on Capterra complained about becoming timed out with notifications. He clarified that this makes it hard to keep agents who have retail responsibilities on chat during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they have been logged off.
Starting chats at the ideal time depends on how well you may monitor your traffic. By way of instance, if you are sitting on the Chat backend you’ve got the capability to see which users are surfing your website in real-time. So if someone is considering a pair of shoes that you sell on your site, you understand precisely what to begin speaking about, and you even have the instruments for creating canned responses for certain parts of your website. Chat Logo
The obvious beginning to this particular review is that the true chat interface. Does this feel useable for both novices and advanced users?
Everything begins by showing a chat box into the new visitor. If they have been to your site before, the agent about the backend sees each the customer information and interactions that have occurred in the past. It functions just like an instant messenger, (where the chats arrive in real-time), but in addition, it allows you to see previous transcripts and reps have spoken to a client before.”
Notifications are sent to you when a chat comes from, and you’ll be able to schedule when you’re available for chatting so that clients know when you’re online.
Implementing a chat box on your website only requires a fast copy and paste of a code or the use of their Shopify, Weebly and WordPress plugins. You then have the ability to personalize what the chat box appears like before, during and after the conversation. Feel free to change around colors, set triggers for as soon as the chat box pops open and then configure the forms that you want individuals to fill out before talking to you.
You have the chance to decide on the default option stylings (which can be nice,) but the design tools are simple enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android programs are offered for people who would like to manage live chats while on the go. For instance, if you have to leave the workplace but still wish to give the best support out there, you won’t have to fret about it using a mobile app.
Pretty much all of the features that you would find on the normal dashboard are all taken over to the mobile programs. You’ve got settings for actually carrying out the chats, along with setting your accessibility, managing transcripts and more. This gives you a little boost of confidence as it doesn’t matter where you are when seeing who’s on your site in real time. Your customer support is constantly handled, since it works just like texting from the cell phone.
The reporting is one of the strongest parts of Pure Chat, since it not only gives you the functionality for exporting reports, but it supplies amazing graphs and imagery for viewing chat metrics with time. You can monitor your customer satisfaction to make decisions about your employees or to determine which unruly customers you may be spending too much time .
Pure Chat Support
The Pure Chat support outlets are a lot more impressive than some of the other solutions you will discover for live chat. By way of instance, a site is supplied for reading about updates and tips, while the Guides page is filled with information about the best way to sell online, how to manage rude customers, how to obtain more live chats and more.
The FAQ page offers you a good notion about what other men and women are talking about using PureChat, while the principal Support page is a knowledge base with documentation for installations, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it seems like you’ll have to finish the majority of the research yourself.
A chat box is provided on the dashboard, so quick interactions with the support team are possible and they also provide email support in-app and about the website for all plans. Chat Logo
Pure Chat doesn’t have a free trial. However, you do not need one at all, because the company offers a strong free plan that you can continue to work with for as long as you would like. The paid programs are reasonably priced as well, along with the monthly payments bring along a wide set of features you don’t get with the free package.
Let us take a look at what programs you can Pick from:
Free — For $0 you receive support for one user, one site, boundless chats each month, a one day chat history and native mobile apps.
Starter — For $20 a month you receive support for two users, two sites, unlimited chats each month, a 30 day chat background, native mobile programs, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 a month you receive everything from the former plan and service for five users, three sites and 90 days of chat history.
Growing — For $100 per month you get everything out of the former plan and support for ten users, five sites, an infinite chat history and also the ability to eliminate the Chat branding.
We like the Free program for individuals simply testing out the machine, but the true functionality comes into play when you choose the Starter Plan. The only gripe I have is that you have to get all of the way up to the $100 per month strategy to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the best and up-and-coming live chat software for small companies and reviewed their features and pricing. Read this article to know our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Settlement — Addressing a customer’s concern at the very first point of contact is an integral performance indicator. Have a look at this guide to learn more about how employing a live chat program can improve your customer service and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a great deal of free tools which may assist you in keeping expenses down. In this report, we discuss with you some responses from small business owners using these tools to make their business processes easier for free.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I request a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for customers that are not satisfied with their services. Read these instructions to find out the cancelation terms along with other details.
Can agents use mobile devices to reply to clients?
Yes. Pure Chat offers programs for both iOS and Android to allow agents to react to clients’ inquiries from anyplace.
When choosing a live chat program, it’s essential that the program integrates with other software your company is currently using. Here’s a list of some of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone having an ecommerce store may benefit from such an easy-to-use conversation box tool such as Pure Chat. It all depends on the pricing strategy you pick. The Free Plan is great for testing and small operations with only a few goods and a single rep. The Starter Plan is probably the most common, although the Development Strategy becomes up there for companies with big aid teams. Chat Logo