Introduction Chat Me Now
Provide Support is a Live Chat Service which may be implemented on sites and operated as a third party client. There are many customizable facets of this particular tool, and having live chat which can be found on your site is a procedure that can be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we are happy to review and divide down the varied elements of Live Chat by ProvideSupport.com. Chat Me Now
The Live chat program itself is a great deal more involved than your average client. You’ll have the ability to see every one of the visitors which are on your site at any particular time, in addition to their own IP address, their own referral origin, their local time, working system and a whole lot more. Though some of this info is going to be a whole lot more beneficial than the remainder, it is going to help to keep you (or your designated chat operators) as educated on your visitors as possible if they are in need of any assistance. They provide 10 days free trial, no credit card required.
Once you set up an account, You are attracted to a site which looks a little old fashioned. It seems like it is packed with ads, but it is just a website version of ProvideSupport. If you wont let that disturb you too much, you can read the next steps which you ought to take, such as customizing your chat messenger window, then add chat buttons to your mails, produce a set of predefined replies and many more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console with your greeting message and company’s emblem. You can also put in your operator’s image so the chat looks more personal. The live chat button on the website can be chosen from an present gallery, or you can upload your own picture. The chat messenger could be customized with colour schemes and styles that match your website’s main theme.
If You Would like to match your Site’s style, you are able to customize the conversation messenger with offered styles and color schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to view your customer’s IP address, server name, referrer address, pages visited etc.. It is also possible to find a world map and a spot from which a person writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to transfer ongoing chats involving agents. The other agent can follow the situation and reply within minutes. It is useful when an agent does not possess the knowledge to address the instance. Thanks to moving chats there is no delay, which increases customer satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and many others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
It also has a proposal list. If you are on the fly you describe something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can pick the right word. Chat Me Now
Provide Support Disadvantages
I’m not a avid fan of The look of Provide Support port. I miss the personalization when it comes to the whole site. The image on the main page is a Stock image which gives you the belief that everything there doesn’t have any personality as well. The movie tutorial I watched felt automated, like it was not the actual person speaking.
I like brands with personalities. While the dearth of personality might have no effect on customer service on your website, it certainly discourages individuals like me by using this software.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for businesses of any size.”
They allow four Kinds of Payments, each month every two weeks, every six months and yearly. Paying annually is your ideal option or all of the plans. They provide 3 plans — small business using 1 operator, company aims with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can check out the PDF file where they specified prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized support. A geographical demonstration of real time visitor info gives you an insight in what clients are looking for. You have a lot of customization options that you may use in your conversation.
If you are not bothered by A little old look of the application, you might discover there what you need to give customer service to your clients.
Free Trial Opportunity
Live Chat From Provide Support can be attempted without any price for 30 days. All features (outside of further operators) can be retrieved with this free time trial interval. Provide Support won’t continually harass you if you don’t take advantage of their offer, possibly, and charging going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use together with the”no hassle” kind of billing and support that’s provided. None of the writers at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you are on the fence about whether or not to employ a live chat option on your site, our best suggestion would be to give this app a download, try it out for 30 days, and choose at the end of the free period if you would like to continue from that point. Chat Me Now