Overview Chat Mien Phi
Let Us start with JivoChat’s home page. As a major fan of green and all that’s connected to character, a foliage over their logo and green background immediately made me feel calm. Well played, JivoChat! Chat Mien Phi
Their main slogan is: “Turn your site visitors into paying clients with JivoChat.”
It is a free tool to help You track and speak with clients visiting your site, Facebook, Telegram, and Viber — all that in real time. To start a journey with this live chat tool, all I must do is to click on the sign up free button.
I was asked about my Email, password and a Promo code. I didn’t have some, but I assume this is what potential clients like best: discounts!
What I enjoyed about the Signing up procedure is I could see just how many steps are nonetheless left. Following is a quick preview of the last measure, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it’s very neat. There is the Inbox part, accessible from the program’s sidebar — there territory all the incoming requests from your clients. Then, we’ve got a section Chats, where you can view your existing discussions. It looks like this:
When conversing with your Customers you can immediately check their information this convenient little attribute is placed on the right and it is invaluable when targeting your customers’ needs. What’s more, below we have site visitors department, telling us about each of the people on our website.
Speaking of visitors on Your site — the”invitation to talk” attribute is available only in the Professional Version. It supplies you with a vast range of options for pop up invitations.
I like the snippet alternative Included in the program. It permits you to find out what a user writers to you until he or she sends it. It makes responding to your customers’ queries much faster.
Also, when a Visitors compose a message, an agent get the small pop up on the right bottom, asking if they wish to chat, quick answer or dismiss (which, naturally, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It is forever free and it includes up to five agents. It provides customizable chat in 20 languages, various apps (including mobile and desktop ) and 24”7customer support.
Another strategy is a Professional Version: for $10/agent per month if billed annually. It gives more features. Take a look at the screenshot below:
JivoChat comes at a fair Cost. I figure, the one thing that’s missing is that it’s not very scalable. You’ve just two strategies: one is very basic and another one may not be enough if you are working with partnerships businesses. However, as always, it all depends on what you require. Chat Mien Phi
A Wonderful addition that they Offer is that which they call a Callback attribute. What it really does is that visitors could leave you their number and you can call them back at your first convenience. On their website they are saying:”Chat is suitable for delicately accompanying customers on the site, and immediate callbacks are ideal for actively completing trades”
Additionally, it works when nobody Is available on chat. You may easily get back in contact with your potential leads later.
JivoChats is incorporated With Facebook Messenger, so the customer can get your responds right to their Facebook. In regards to you as a broker, Jivo won’t make you switch between the apps to reply. All messages from social networks appear directly in the JivoChat desktop or cellular program.
Another of their Additions is your Mobile SDK, which allows you to add live chat service to your Android and iOS native programs. If your customers are spending a great deal of time browsing through your shop on cellular, they will definitely find it very convenient.
In case that is not sufficient, They are throwing an API for developers, which is the whole documentation developers can utilize if they want to integrate JivoChat with their own app or CRM solution.
JivoChat do not have a lot Of integrations however but they’ve been on the industry only for 4 decades — and this matter takes time and resources.
They offer basic Integrations for both small and medium companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Incorporated with Shopify, which is a fantastic news for all e-commerce businesses. It only proves JivoChat keeps evolving and, more importantly, their growth is ordered by their customers’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and to keep their clients even more satisfied, they also offer reports which track the level of your customer service.
Concerning the design, The whole site looks really nice and that I may even say that UX doesn’t lack in that section. There is one thing that confused me when I was on the primary websiteI clicked on the conversation window three times, until I understood I want to click exactly on”Chat with us. We’re online!” prompt. That might have been done smoother. The excellent news is that whenever I wanted something, there was always someone online discussion!
The verdict of JivoChat
JivoChat is a great Looking alternative that does its job. For companies who’re searching for a basic live chat option, it truly will come for a reasonable price.
But don’t take (only) my Word for it! Do Some Research, try it out and see if it works for you — Maybe you’re in the market for a bigger solution or perhaps it is going to be just perfect For you? I believe that they’re really good in what they offer, and I think They’ll be scaling and supplying other programs with a wider selection of attributes To satisfy their future customers. Chat Mien Phi