Introduction Chat Mobile Site
Let’s start with JivoChat’s home page. As a big fan of green and that’s connected to nature, a leaf above their logo and green backdrop instantly made me feel calm. Well played, JivoChat! Chat Mobile Site
Their main slogan is: “Turn your website traffic into paying clients with JivoChat.”
It’s a free tool to help You track and speak with clients visiting your Website, Facebook, Telegram, and Viber — most that in real time. To begin a journey with this live chat tool, all I have to do is to click on the sign button.
I was asked about my Email, password and also a Promo code. I didn’t have any, but I assume this is what potential clients like best: discounts!
What I liked about the Signing up process is I could see just how many measures are nonetheless left. Following is a fast preview of the previous step, installing your JivoChat code.
After I signed up, I Installed the desktop program and I have to say that it’s very neat. There is the Inbox part, available from the app’s sidebar — there territory each of the incoming requests from the customers. Then, we have a segment invisibly, where you can see your current discussions. It looks like this:
When conversing with your Clients you can immediately check their data — this convenient little attribute is put on the right and it is invaluable when targeting your customers’ needs. What is more, below we have site visitors department, telling us about each the folks on our website.
Speaking of traffic Your website — the”invitation to talk” attribute is available only in the Professional Version. It offers you a vast selection of alternatives for pop up invitations.
I like the snippet option Included in the program. It permits you to see what a user writers to you until he or she sends it. It creates responding to your customers’ queries much quicker.
Additionally, when a Visitors write a message, an agent get the little pop up on the right bottom, asking if they wish to chat, quick answer or ignore (that, naturally, you should not do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It is forever free and it includes up to 5 agents. It provides customizable conversation in 20 languages, different programs (including mobile and desktop ) and 24”7client support.
Another strategy is a Professional Version: for $10/agent a month if billed annually. It gives much more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the one thing that is missing is that it’s not very scalable. You’ve just two plans: one is quite basic and the other one may be insufficient if you’re working with enterprises businesses. But, as always, it all depends on what you require. Chat Mobile Site
A nice addition that they Provide is that which they call a Callback attribute. What it really does is that people can leave you their amount and you can call them back at your first convenience. On their site they are stating:”Chat is suitable for accompanying customers on the website, and instant callbacks are perfect for actively completing trades”
It also works when nobody Is available on chat. You may easily get back in contact with your potential leads afterwards.
JivoChats is integrated With Facebook Messenger, which means the client can get your responds right for their Facebook. When it comes to you as an agent, Jivo will not make you change between the apps to reply. All messages from social networks look right in the JivoChat desktop or cellular app.
Another of their Additions is the Mobile SDK, which lets you add live chat support to your own Android and iOS native programs. If your clients are spending a great deal of time searching through your shop on mobile, they will definitely find it rather convenient.
If that’s not sufficient, They’re throwing an API for programmers, which is the whole documentation programmers can utilize if they want to integrate JivoChat using their own program or CRM solution.
JivoChat do not have a lot Of integrations however but they have been on the market just for 4 years — and this matter takes resources and time.
They provide basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Integrated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps growing and, what’s more, their growth is dictated by their clients’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and also to keep their clients even more satisfied, they also supply reports that monitor the quality of your customer services.
In terms of the design, The entire site looks really nice and I may also say that UX does not lack in that department. There is 1 thing that confused me when I had been on the primary site , I clicked on the conversation window three times, before I realized that I need to click just on”Chat with us. We are online!” prompt. That might have been done simpler. The great news is that whenever I wanted something, there was always someone on discussion!
The verdict of JivoChat
JivoChat is a good Looking alternative that does its job. For businesses who are searching for a standard live chat solution, it actually does come for a fair price.
But do not take (just ) my Word for it! Do a little research, try it out and see if it works for you — Maybe you’re in the market for a larger solution or maybe it is going to be just perfect For you? I think that they’re really good in what they provide, and I believe They will be scaling and providing different programs using a wider selection of attributes To satisfy their future clients. Chat Mobile Site