Why Select Crisp? Chat Module For Website
In this article I’ll cover our Experience with Crisp, why we changed, and how it is possible to make the perfect choice for your company and startup as well. You may know how to compare live chats and which metrics could be important for you also. Chat Module For Website
How was that decision made?
Looking at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we have created a Spreadsheet with multiple live chat vendors, we defined the core attribute and metrics we were searching for.
What did we use previously?
We’ve Used several other live chat before, which shifted their attention from a live chat to a”all in one business suite”. Their live chat still works, but metrics which are significant for us were eliminated. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we had been in for four weeks those metrics disappeared and were replaced by other metrics. We have got a leaderboard for our team members, which we did not use because we’re looking for quality support and not quantity and the pricing seems to outperform the benefit. Our decision was apparent at that moment: we had to proceed.
We found 14 days background, 30 days History and unlimited history (for higher plans this is common), here the price scaling was interesting. All live chats we tried had this attribute, a few at higher price tags, others together with a poorly implemented search feature, and so the background was not available. With Crisp, the boundless history is already available with their first paid plan, and it not only ships with a fair price tag, also their search works astoundingly well.
How many contacts do we need?
We attempted to answer that Question with another question”how many clients will talk with us?” – and that has been incorrect – we made that mistake once. We can’t restrict on the connections we make because we actually wish to make contact with all of them. Endless contacts was what we were looking for (at a reasonable price label ). What we found were chats with 100 active contacts for $0/month that was quite nice, we scaled that up a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by use – which is huge! They think the identical way we do at Storyblokwe do not want to limit the user to the usage of the system (eg. Content entrances or contacts), we would like to scale because their team scales. So at Crisp you choose a program and you can scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on the same site for more than 30 seconds”. Those triggers are a good method to help your viewers with questions they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This part can be found in most options we tested and largely available in the very first paid program.
Ability to send campaign emails
From time to time we send emails Using our live chat. We think that it’s a good way to retarget our viewers because we ought to be able to send relevant content according to some metrics those live talks provide. To be honest, we are not sending many emails, because we hate spam on our side. Therefore we like to send certain emails to specific target groups and : we really like the implementation in the Crisp client. It’s straightforward and fulfilled our needs at a reasonable price tag.
Number of agents
The broker seats is kinda Interesting, it’s something you can control. You could choose one account for the whole team (which can be cheap with the majority of options ), or you might go for one chair for each team member. Since we like to get that personal approach to our clients the notion of using one account for the entire group was dropped instantly. We have begun to compare the first paid plan against the majority of the high tier programs to observe how the price scales again. The greatest costs we found were approximately ~$155/m per chair where the scope was somewhere from $15/m to that. We had a peek at Crisp again and saw their highest bundle has unlimited agents seats included. Additionally, their free strategy permitted 2 agents, which was excellent for analyzing. Chat Module For Website
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main channels. We do not actually utilize integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our company, we use it on a daily basis and added the majority of our tools – so we focused on how they operate and perform with Slack. We analyzed some of these and many are actually working quite well. We found one which has enormous delays when messaging from and also to Slack that was a no-go for us. We reported that issue to these, but we do not know if they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the whole set-up was completed in a couple of minutes.
“Crisp is the simplest way To communicate with your clients. From sales to customer support, Crisp is made to maintain your workflow easy. From live chat to email, Crisp provides one channel to reply to your users using a simple team inbox where you can manage all your user inquiries.”
From our experience, Crisp actually Ships with all the focus on such chat experience for your clients. That is precisely what we were searching for since we evaluated other solutions.
This one is tricky. If you browse The last few points you noticed that we compared the lower grade plans and attribute with the maximum tier programs, some are cheap at the start and become costly as you use them. After using Crisp for six months today, and switched from a competitor because of the pricey”ending” and those attribute we did not need but would need to pay for. We’re pleased to say that we believe we got the best fit for us, maybe it will fit as well for you. We found that the listing of 8 facets above is all you need to find your best fit.
We made contact with incredible Fantastic people (thank You!) And businesses all around the world. We could have had the same experience with other live discussions too, but the price combined with the attribute set Crisp does provide, we’d and do recommend it to all clients who are looking for a live chat . We have upgraded to the Crisp endless plan some time ago, and are glad that we made that choice. If you have a query or wish to inform us about your adventure using Crisp along with other live discussions, feel free to drop us a comment below or send us a tweet or talk to us using Crisp! Chat Module For Website