Summary Chat Module For Website
Let’s start with JivoChat’s home page. As a big fan of green and that’s linked to character, a leaf above their logo and green backdrop immediately made me feel calm. Well playedJivoChat! Chat Module For Website
Their main slogan is: “Turn your site visitors into paying clients with JivoChat.”
It’s a free tool to help You track and speak with clients visiting your site, Facebook, Telegram, and Viber — most of that in real time. To begin a journey on this live chat instrument, all I have to do is to click on the sign button.
I was asked about my Email, password and also a Promo code. I didn’t have any, but I assume this is what prospective clients like best: discounts!
What I enjoyed about the Signing up process is I could see how many steps are nonetheless left. Following is a fast preview of the last measure, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it’s very neat. There’s the Inbox section, available in the app’s sidebar — there territory each the incoming requests from your customers. Then, we have a segment invisibly, where you can see your existing discussions. It looks like this:
When conversing with your Clients you can quickly check their data this handy little attribute is placed on the correct and it is invaluable when targeting your clients’ needs. What’s more, below we have website visitors section, telling us about each the people on our website.
Speaking of traffic Your site — the”invitation to talk” attribute is available only in the Professional Version. It supplies you with a vast selection of options for pop up invitations.
I like the snippet alternative Included in the program. It permits you to find out exactly what a user authors to you until he or she sends it. It creates responding to your customers’ queries much faster.
Additionally, when a Visitors compose a message, a broker get the little pop up on the right bottom, asking if they want to chat, quick reply or dismiss (which, naturally, you should not do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It’s forever free and it includes up to five agents. It provides customizable conversation in 20 languages, different apps (including mobile and desktop ) and 24”7client service.
The other strategy is a Professional Version: for $10/agent a month if billed annually. It gives more features. Take a look at the screenshot below:
JivoChat comes at a fair Price. I guess, the one thing that is missing is that it is not very scalable. You have just two strategies: one is quite basic and another one may not be enough if you are working with partnerships businesses. But, as always, it all depends on your needs. Chat Module For Website
A Wonderful addition that they Offer is that which they call a Callback feature. What it does is that visitors can leave you their number and you’ll be able to call them back at your earliest convenience. On their website they’re stating:”Chat is suitable for accompanying customers on the site, and instant callbacks are perfect for actively completing trades”
Additionally, it works when nobody Is available on chat. You may easily get back in touch with your potential leads afterwards.
JivoChats is incorporated Using Facebook Messenger, which means the client can receive your responds right to their Facebook. When it comes to you as an agent, Jivo will not force you to change between the apps to reply. All messages from social networks appear directly in the JivoChat desktop and/or mobile app.
Another of their Additions is the Mobile SDK, which allows you to add live chat support to your Android and iOS native programs. If your customers are spending a great deal of time browsing through your shop on cellular, they will surely find it very convenient.
In case that is not sufficient, They’re throwing an API for programmers, which is the whole documentation programmers can use if they would like to integrate JivoChat with their own app or CRM solution.
JivoChat don’t have a great deal Of integrations however but they have been on the market only for 4 years — and this thing takes time and resources.
They offer basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Incorporated with Shopify, which is a fantastic news for all e-commerce companies. It merely proves JivoChat keeps evolving and, more importantly, their expansion is ordered by their customers’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and also to keep their clients even more satisfied, they also offer reports that monitor the quality of your customer services.
Concerning the design, The whole site looks really nice and I can even say that UX does not lack in that section. There’s one thing that confused me though: when I was on the primary site I clicked on the conversation window three times, until I understood that I want to click just on”Chat with us. We are online!” prompt. That could have been done simpler. The great news is that if I wanted something, there was always somebody on chat!
The wrap-up of JivoChat
JivoChat is a good Looking alternative that does its job. For businesses who are looking for a basic live chat solution, it truly does come for a reasonable price.
But don’t take (just ) my Word for this! Do Some Research, try it out and see if it works for you — Maybe you’re in the market to get a larger solution or perhaps it’ll be just perfect For you? I think that they’re really good in what they provide, and I believe They’ll be scaling and providing different programs using a larger range of attributes To satisfy their future clients. Chat Module For Website