Overview Chat Module
Provide Support is a Live Chat Service that may be implemented on sites and operated as a third party customer. There are many customizable aspects of this tool, and having live chat available on your own site is a process which may be completed in a couple of minutes. As a personal favorite of the team at Flytonic, we’re pleased to examine and break down the diverse elements of Live Chat by ProvideSupport.com. Chat Module
The Live chat program is much more involved than your average customer. You’ll have the ability to observe each of those visitors that are on your website at any given time, as well as their IP address, their own referral source, their local time, operating system and a whole lot more. While some of this information will be a whole lot more valuable than the rest, it is going to help to keep you (or your designated chat operators) as informed on your customers as possible if they are in need of any assistance. They provide 10 days free trial, no credit card required.
Once you install an account, You’re attracted to a site which seems a little old fashioned. It seems like it is full of advertisements, except it is just a website version of ProvideSupport. If you won’t let that disturb you too much, you may read the next steps that you should take, like customizing your chat messenger window, add chat buttons for your mails, create a set of predefined replies and a lot more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console along with your greeting message along with company’s logo. You can also put in your operator’s image so the chat appears more personal. The live chat button on the website can be either chosen from an existing gallery, or you may upload your own picture. The chat messenger can be customized with colour schemes and styles that match your site’s main theme.
If you want to match your own Site’s style, you can customize the conversation messenger with offered styles and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature permits you to view your customer’s IP address, host name, referrer address, pages visited etc.. It is also possible to see a world map and a place from which a user writes to you.
Transfer chats between agents
Provide Support provides She ability to transfer ongoing discussions between agents. Another agent can follow the case and reply within seconds. It is useful when an agent doesn’t have the knowledge to solve the instance. Due to moving talks there’s no delay, which increases customer satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and highlight words that may be spelled incorrectly.
It also has a suggestion list. If you are on the fly you spell something incorrectly at a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you’re able to pick the best word. Chat Module
Provide Support Disadvantages
I am not a avid fan of The appearance of Provide Support port. I miss that the personalization when it comes to the whole site. The picture on the home page is a Stock picture which gives you the impression that everything there does not have any character too. The video tutorial I saw felt automatic, like it was not the actual person talking.
I like brands with personalities. While the dearth of personality here might have no effect on customer service on your website, it definitely discourages people like me from using this software.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They let four types of Payments, every month every two weeks, every six months and annually. Paying annually is the best alternative or all the plans. They provide 3 plans — little business with 1 operator, Corporate aims with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can check out the PDF file where they specified prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized service. A geographical presentation of real-time visitor info gives you an insight into what clients are searching for. You’ve got a lot of customization options that you may use in your chat.
If you’re not bothered by A tiny old look of the application, you may discover there what you want to provide customer service to your customers.
Free Trial Period
Live Chat From Provide Support could be tried without any price for 30 days. All attributes (outside of additional operators) could be accessed with this free time trial period. Provide Support will not always harass you if you don’t take advantage of the offer, either, and charging going forward is quite straightforward.
In our View, one of our favorite things about this service is how smooth and easy it is to use together with this”no hassle” kind of billing and service that’s provided. Not one of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all our users. If you are on the fence about whether or not to implement a live chat option on your site, our best suggestion would be to provide this program a download, try it out for 30 days, and choose in the end of the free period whether you would like to keep from there. Chat Module