Intro Chat Movie 2015
Provide Support is a Live Chat Service which can be implemented on sites and operated remotely as a third party customer. There are lots of customizable aspects of the tool, and having live chat available on your own website is a process that can be finished in a couple of minutes. As a personal favorite of the staff at Flytonic, we are pleased to review and break down the diverse elements of Live Chat by ProvideSupport.com. Chat Movie 2015
The Live chat app is a great deal more involved than your normal client. You will be able to observe each of those visitors which are on your website at any given time, in addition to their own IP address, their referral origin, their local time, working system and a whole lot more. While some of the information will be a whole lot more valuable than the remainder, it is going to help keep you (or your designated chat operators) as informed on your customers as possible should they be needing any help. They provide 10 days free trial, no credit card required.
After you set up an account, You are brought to a site that looks a little old fashioned. It seems like it is packed with ads, except it is just a website version of ProvideSupport. If you wont let this bother you too much, you can read the upcoming steps that you should take, such as customizing your chat messenger window, add chat buttons for your mails, produce a set of predefined replies and a lot more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console with your own greeting message along with company’s emblem. You can also put in your operator’s picture so the chat looks more private. The live chat button on the site can be chosen from an existing gallery, or you may upload your own image. The chat messenger could be customized with color schemes and styles that match your site’s most important theme.
If You Would like to match your Website’s style, you can personalize the chat messenger with offered fashions and color schemes.
Real-time visitor monitoring
The real time visitor Feature allows you to view your customer’s IP address, server name, referrer address, pages visited etc.. You can also find a world map and a spot where a person writes to you.
Transfer chats between customer service reps
Provide Support provides She capability to move ongoing discussions between representatives. Another agent can follow-up the case and reply within minutes. It is helpful when an agent does not possess the knowledge to solve the case. Due to moving chats there is no delay, which increases customer satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that may be spelled incorrectly.
It also has a suggestion list. If you’re on the fly you spell something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can choose the best word. Chat Movie 2015
Provide Support Cons
I’m not a avid fan of The look of Provide Support interface. I overlook that the personalization when it comes to the whole website. The image on the home page is a Stock image which gives you the impression that everything there does not have any personality as well. The movie tutorial I saw felt automated, like it was not the actual person talking.
I like brands with personalities. While the lack of personality here might have no effect on customer service on your site, it certainly discourages people like me from using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for companies of any size.”
They let four types of Payments, each month every 2 months, every six months and yearly. Paying annually is the ideal alternative or all the plans. They provide 3 plans — small business with 1 operator, company aims with 3 operator and Business with 10 operators. If you’re interested in more operators, you can take a look at the PDF document where they specified costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized support. A geographical demonstration of real time visitor info provides you an insight into what clients are looking for. You have tons of customization options that you may use in your conversation.
If you are not bothered by A little old expression of the application, you may find there what you want to give customer service to your customers.
Free Trial Opportunity
Live Chat From Provide Support could be tried with no cost for 30 days. All attributes (outside of additional operators) could be accessed with this free time trial interval. Provide Support will not continually harass you in the event that you do not take advantage of their offer, possibly, and charging going forward is very straightforward.
In our View, one of our favourite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” form of charging and service that’s provided. Not one of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our customers. If you’re on the fence about whether or not to employ a live chat solution on your website, our very best suggestion would be to give this program a download, try it out for 30 days, and decide in the end of the free period whether you’d like to keep from that point. Chat Movie 2015