Introduction Chat Now App
Let Us Begin with JivoChat’s home page. As a major fan of green and that’s connected to nature, a foliage over their emblem and green background immediately made me feel calm. Well played, JivoChat! Chat Now App
Their main slogan is: “Turn your website traffic into paying customers with JivoChat.”
It’s a free tool to help You track and talk to clients visiting your Website, Facebook, Telegram, and Viber — all that in real time. To start a journey on this live chat instrument, all I have to do is to click on the sign up free button.
I had been asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what potential customers like best: reductions!
What I enjoyed about the Signing up process is that I could see how many steps are still left. Following is a quick preview of the last step, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I must say that it’s quite neat. There is the Inbox part, available from the app’s sidebar — there land each the incoming requests from the clients. Then, we have a section Chats, where you can view your current conversations. It looks like this:
When chatting with your Customers you can quickly check their information — this convenient little feature is put on the right and it’s invaluable when targeting your customers’ needs. What’s more, below we’ve site visitors department, informing us about all of the people on our site.
Speaking of traffic on Your site — the”invitation to chat” attribute is available only in the Professional Version. It supplies you with a vast selection of alternatives for pop up invitations.
I like the snippet option Included in the application. It allows you to find out exactly what a user writers to you before he or she sends it. It creates responding to your customers’ queries much quicker.
Also, when a Visitors write a message, a broker get the little pop up on the perfect underside, asking if they want to chat, quick reply or ignore (that, of course, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It’s permanently free and it includes up to 5 agents. It provides customizable chat in 20 languages, various apps (including mobile and desktop ) and 24”7client service.
The other plan is a Professional Version: for $10/agent a month if billed annually. It gives more features. Take a look at the screenshot below:
JivoChat comes in a fair Cost. I figure, the only thing that’s missing is that it’s not very scalable. You have just two plans: one is quite basic and the other one may be insufficient if you’re working with partnerships businesses. But, as always, it all depends on your needs. Chat Now App
A Wonderful addition that they Provide is that which they call a Callback attribute. What it really does is that visitors can leave you their amount and you’ll be able to call them back at your first convenience. On their site they’re saying:”Chat is suitable for accompanying customers on the website, and instant callbacks are ideal for actively completing transactions.”
Additionally, it works when nobody Is available online discussion. You may easily get back in touch with your possible leads afterwards.
JivoChats is integrated Using Facebook Messenger, so the client can receive your responds right for their Facebook. In regards to you as an agent, Jivo will not force you to change between the programs to answer. All messages out of social networks look right in the JivoChat desktop and/or mobile app.
Another of the Additions is the Mobile SDK, which lets you add live chat support to your Android and iOS native apps. If your clients are spending a lot of time searching through your store on mobile, they will surely find it very convenient.
In case that’s not sufficient, They are throwing an API for developers, which is the entire documentation developers can utilize if they want to incorporate JivoChat with their own app or CRM solution.
JivoChat do not have a great deal Of integrations however but they’ve been on the market just for 4 decades — and this matter takes resources and time.
They provide basic Integrations for both medium and small businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Incorporated with Shopify, which is a fantastic news for all e-commerce companies. It merely proves JivoChat keeps evolving and, what’s more, their growth is dictated by their customers’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and also to keep their clients even more fulfilled, they also offer reports which track the quality of your customer services.
Concerning the Plan, The entire website looks really nice and I can also say that UX does not lack in that department. There is 1 thing that confused me when I was on the primary site , I clicked on the chat window three times, until I understood I need to click exactly on”Chat with us. We are online!” prompt. That could have been done simpler. The excellent news is that if I wanted something, there was always someone online discussion!
The wrap-up of JivoChat
JivoChat is a great Looking solution that does its job. For businesses who’re searching for a standard live chat solution, it truly will come for a fair price.
But don’t take (just ) my Word for it! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market for a bigger solution or perhaps it’ll be just perfect For you? I think that they are Excellent in what they offer, and I believe They’ll be scaling and providing different plans with a larger selection of attributes To meet their future clients. Chat Now App