Intro Chat Now App
There is no reason live chat shouldn’t be easy. Chat Now App
It is all about connecting with your customers and giving them the very best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for internet shops give you a far too intimidating interface using tools that are overkill for this type of basic support moderate.
Pure Chat has a different strategy.
Pure Chat is a live chat software which aids small businesses provide instant replies and convert more prospects.
You are not going to locate anything crazy with this particular tool, but that is the glory of this. The pricing is simple. The features are easy, and the overall interface makes it quite simple to communicate with clients who need answers fast.
So let’s take a deeper look into the live chat platform to understand who it is best for and which of the attributes are impressive.
Pure Chat is a live chat program that allows users to communicate with their clients directly on their site. Its attributes include unlimited agents, boundless chats, full chat history, widget customization, and much more. We compiled Pure Chat user reviews from around the net and decided that it has generally favorable evaluations. We also shared its accessible pricing options.
Overview of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a favorable review said that the app is easy to set up and navigate due to its user friendly interface. They also enjoy how the tab switches to a email form when all the operators are offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative review stated that the app can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Favorable User Review
A user who left a positive overview of Chat on G2 Crowd said that they were able to persuade customers to commit to a purchase within moments of communication via the program. He also likes the way the tool provides them with a way to answer customers’ questions quickly and market their goods without the use of mobile calls.
Most Helpful Unfavorable User Review
An individual who left a negative overview of Pure Chat on Capterra whined about getting timed out with notifications. He clarified that making it hard to keep agents who’ve retail responsibilities on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they have been logged off.
Starting chats at the right time depends on how well you can monitor your traffic. By way of instance, if you’re sitting on the Chat backend you’ve got the capability to view which users are surfing your site in real-time. So if somebody is considering a pair of sneakers that you sell on your website, you know exactly what to begin talking about, and you have the instruments for making canned answers for specific parts of your website. Chat Now App
The obvious start to this particular review is that the actual chat interface. Does this feel useable for both beginners and advanced users?
It all begins by showing a chat box into the new visitor. If they have been to your site before, the representative on the backend sees each the customer information and interactions that have occurred in the past. It works just like an instant messenger, (where the talks come in real-time), but in addition, it allows you to see previous transcripts and reps have spoken to a customer in the past.”
Notifications are sent to you when a conversation comes in, and you can schedule when you are available for chatting so that customers know when you are online.
Implementing a conversation box on your site only takes a fast copy and paste of a code or using the Shopify, Weebly and WordPress plugins. You then have the ability to customize what the conversation box looks like before, during and following the dialog. Don’t hesitate to modify around colors, set causes for when the chat box pops open and configure the types that you want people to fill out before speaking to you.
You have the chance to decide on the default option stylings (which can be nice,) but the layout tools are simple enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android programs are offered for people who would love to manage live chats while on the move. For example, if you need to leave the office but still wish to give the best support out there, you won’t need to worry about it with a mobile program.
Pretty much all the features that you would find on the normal dashboard are taken over to the mobile programs. You’ve got settings for actually carrying out the talks, together with setting your availability, managing transcripts and much more. This gives you a small boost of confidence as it doesn’t matter where you are when viewing who’s on your site in real time. Your customer service is continually managed, as it functions just like texting from the phone.
The reporting is just one of the strongest sections of Pure Chat, because it not only provides you the performance for exporting accounts, but it supplies beautiful graphs and imagery for viewing chat metrics over time. It is possible to track your customer satisfaction to make decisions about your staff or to determine which particular clients you might be spending too much time .
Pure Chat Customer Service
The Pure Chat support outlets are far more impressive than a number of the other solutions you’ll discover for live chat. By way of instance, a blog is supplied for reading about updates and tips, while the Guides page is full of advice on the best way best to sell online, the way to manage rude customers, the way to obtain more live chats and more.
The FAQ page offers you a good idea of what other men and women are talking about using PureChat, while the principal Support page is a knowledge base with documentation for installations, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it looks like you are going to have to finish the majority of the research yourself.
A chat box is provided on the dashboard, so quick interactions with the support team are possible and they also provide email service in-app and on the web site for all plans. Chat Now App
Pure Chat doesn’t have a free trial. But you don’t need one at all, because the company delivers a strong free plan you could continue to work with for as long as you would like. The paid programs are reasonably priced too, and the monthly payments bring along a broad set of features that you don’t get together with the free bundle.
Let’s take a look at what programs you can choose from:
Free — For $0 you get support for a single user, one website, unlimited chats per month, per 1 day chat history and native mobile programs.
Starter — For $20 a month you receive support for two users, two websites, unlimited chats each month, a 30 day chat history, native cellular programs, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 per month you get everything from the previous plan and service for five customers, three websites and 90 days of chat history.
Growth — For $100 a month you receive everything from the former plan and support for ten consumers, five websites, an unlimited chat history and the ability to remove the Chat branding.
We like the Free program for people just testing out the machine, but the genuine operation comes into play when you choose the Starter Plan. The only gripe I have is that you need to receive all of the way up to the $100 a month plan to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the top and up-and-coming live chat software to small companies and reviewed their attributes and pricing. Read this guide to know our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Resolution — Addressing a client’s concern at the very first point of contact is a key performance indicator. Have a look at this article to learn more about how using a live chat software can enhance your customer support and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a great deal of free tools that may assist you in keeping down expenses. In this report, we share with you a few responses from small business owners who use these tools to make their business processes easier at no cost.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I request a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for customers that are not pleased with their services. Read these instructions to learn the cancelation terms along with other specifics.
Can agents use mobile devices to respond to customers?
Yes. Pure Chat offers programs for both iOS and Android to allow agents to respond to clients’ inquiries from anyplace.
Popular Software Connections
When deciding upon a live chat program, it’s important that the program integrates with other software your company is currently using. Here’s a list of some of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone with an ecommerce store may benefit from such an easy-to-use conversation box tool such as Pure Chat. It is all dependent on the pricing strategy you pick. The Free Plan is great for testing and small operations with just a couple of products and a single rep. The Starter Plan is most likely the most common, although the Growth Plan becomes up there for companies with large aid teams. Chat Now App