Introduction Chat Now
There’s no reason live chat shouldn’t be easy. Chat Now
It is all about connecting with your customers and providing them the very best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for online shops offer you a far too intimidating interface with tools that are overkill for such a basic support moderate.
Pure Chat has a different approach.
Pure Chat is a live chat program which helps small companies deliver instant answers and convert more leads.
You’re not going to find anything mad with this tool, but that is the glory of it. The pricing is straightforward. The features are easy, and the overall interface makes it quite simple to communicate with clients who need answers quickly.
So let’s have a deeper look to the live chat platform to understand who it is ideal for and which of those features are impressive.
Pure Chat is a live chat program which allows users to communicate with their customers directly on their site. Its features include unlimited agents, boundless chats, full chat background, widget customization, and much more. We compiled Pure Chat user reviews from around the net and determined that it has generally favorable evaluations. We also shared its own available pricing options.
Summary of User Reviews
What PureChat does well:
Users who gave Pure Chat a favorable review stated that the program is simple to setup and navigate due to its user-friendly interface. They also enjoy how the tab switches into an email form when each of the operators are offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative inspection said that the app can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Positive User Review
A user who left a favorable overview of Pure Chat on G2 Crowd said that they were in a position to convince customers to commit to a purchase within moments of communicating through the program. He also likes how the tool supplies them with a way to answer customers’ questions quickly and market their goods without the usage of phone calls.
Most Helpful Negative User Review
A user who left a negative review of Chat on Capterra complained about getting timed out with notifications. He explained that this makes it hard to keep agents who have retail responsibilities on chat during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they’ve been logged off.
Starting chats at the ideal time is dependent upon how well you may monitor your visitors. For example, if you’re sitting on the Pure Chat backend you’ve got the ability to see which users are browsing your website in real-time. So if somebody is considering a pair of shoes you sell on your site, you know exactly what to start speaking about, and you have the instruments for creating canned responses for certain parts of your site. Chat Now
The obvious start to this review is that the actual chat interface. Does it feel useable for both beginners and advanced users?
Everything begins by revealing a chat box to the new visitor. If they’ve been to your site before, the agent on the backend sees each of the customer information and interactions that have occurred in the past. It functions exactly like an instant messenger, (where the chats come in real time ), but it also allows you to see previous transcripts and reps have spoken to a customer in the past.”
Notifications are delivered to you when a conversation comes in, and you can schedule when you are offered for chatting to ensure customers know when you’re online.
Implementing a conversation box on your website only takes a quick copy and paste of a code or using the Shopify, Weebly and WordPress plugins. After that you have the capability to personalize what the conversation box looks like before, during and following the conversation. Don’t hesitate to modify about colors, set causes for when the chat box pops open and configure the forms that you need people to fill out before talking to you.
You’ve got the chance to go with the default stylings (which is fine,) however, the design tools are easy enough for beginners and powerful enough for more advanced users.
The two iOS and Android apps are offered for people who would love to handle live chats while on the move. By way of instance, if you have to leave the office but still want to provide the best support on the market, you won’t have to fret about it with a mobile app.
Pretty much all of the features you would find on the normal dashboard are all carried over to the mobile apps. You have settings for actually carrying out the talks, along with setting your availability, handling transcripts and more. This gives you a small boost of confidence as it doesn’t matter where you are when viewing who is on your site in real-time. Your customer service is constantly handled, since it works just like texting from the cell phone.
The reporting is just one of the strongest sections of Pure Chat, since it not only gives you the functionality for exporting reports, but it supplies beautiful graphs and vision for seeing chat metrics over time. You can monitor your client satisfaction to make decisions about your employees or to determine which particular clients you might be spending too much time .
Pure Chat Support
The Pure Chat support outlets are far more impressive than some of the other options you will find for live chat. For instance, a site is provided for reading about updates and suggestions, while the Guides page is full of information on the best way to sell online, the way to manage rude customers, the way to obtain more live chats and more.
The FAQ page gives you an idea about what other people are talking about using PureChat, while the primary Support page is a knowledge base with documentation for both installations, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it seems as if you’ll need to complete most of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions with the service team are possible and they also offer email support in-app and about the website for all programs. Chat Now
Pure Chat doesn’t have a free trial. However, you don’t need one at all, since the company offers a solid free plan you can continue to work with for as long as you want. The paid programs are reasonably priced too, and the monthly obligations bring along a broad set of characteristics that you don’t get with the free package.
Let us Look at what plans you can Pick from:
Free — For $0 you get support for a single user, 1 website, unlimited chats each month, a one day chat history and native cellular programs.
Starter — For $20 per month you get support for 2 users, two websites, unlimited chats each month, per 30 day chat history, native mobile apps, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 per month you receive everything from the previous plan and service for five users, three websites and 90 days of discussion history.
Growth — For $100 per month you get everything out of the previous plan and service for ten users, five sites, an unlimited chat history and the capacity to eliminate the Chat branding.
We enjoy the Free plan for people simply testing out the machine, but the true operation comes into play when you opt for the Starter Plan. The only gripe I have is that you need to receive all the way up to the $100 per month strategy to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the top and up-and-coming live chat software to small companies and reviewed their attributes and pricing. Read this guide to know our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Settlement — Addressing a customer’s concern at the very first point of contact is a key performance indicator. Check out this guide to learn more about how employing a live chat software can enhance your customer support and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a lot of free tools which can assist you in keeping down expenses. In this article, we share with you some responses from small business owners using these tools to make their business processes easier for free.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I request a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for customers who are not pleased with their services. Read these directions to find out the cancelation terms and other specifics.
Can agents utilize mobile devices to respond to customers?
Yes. Pure Chat provides apps for both iOS and Android allowing agents to respond to clients’ inquiries from anyplace.
When deciding upon a live chat program, it is important that the program integrates with other software your company is currently using. Here’s a list of a few of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone with an ecommerce store could benefit from this kind of easy-to-use chat box tool like Pure Chat. It all depends on the pricing plan you choose. The Free Plan is very good for analyzing and tiny operations with only a few products and a single rep. The Starter Plan is probably the most common, although the Growth Plan gets up there for companies with large support groups. Chat Now