Introduction Chat Of
Let’s Begin with JivoChat’s home page. As a major fan of green and that’s linked to character, a leaf above their logo and green background immediately made me feel calm. Well played, JivoChat! Chat Of
Their main slogan is: “Turn your website traffic into paying customers with JivoChat.”
It’s a free tool to help You monitor and speak with customers visiting your site, Facebook, Telegram, and Viber — all of that in actual time. To start a journey with this live chat instrument, all I must do is to click on the sign button.
I was asked about my Email, password and also a Promo code. I didn’t have any, but I assume this is what potential customers like best: reductions!
What I liked about the Signing up process is that I could see how many measures are still left. Here’s a fast preview of the previous step, installing your JivoChat code.
After I signed up, I Installed the desktop program and I have to say that it’s quite neat. There is the Inbox section, available in the app’s sidebar — there land all of the incoming requests from your clients. Then, we’ve got a segment invisibly, where you can see your existing discussions. It looks like this:
When chatting with your Customers you can immediately check their data — this handy little attribute is placed on the right and it’s invaluable when targeting your clients’ needs. What’s more, below we have site visitors section, telling us about each the people on our site.
Speaking of visitors Your site — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a vast selection of alternatives for pop up invitations.
I like the snippet option Included in the application. It permits you to find out exactly what a user authors to you before he or she sends it. It creates responding to your clients’ queries much quicker.
Additionally, when a Visitors write a message, a broker get the little pop up on the perfect underside, asking if they want to chat, quick reply or dismiss (that, of course, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It’s forever free and it includes up to five agents. It offers customizable conversation in 20 languages, various programs (including desktop and mobile) and 24”7client service.
The other plan is a Professional Version: for $10/agent a month if billed yearly. It gives much more features. Take a look at the screenshot below:
JivoChat comes at a fair Cost. I guess, the one thing that’s missing is that it is not very scalable. You have just two strategies: one is quite basic and the other one may be insufficient if you’re working with enterprises businesses. But, as always, it all depends on what you require. Chat Of
A nice addition that they Offer is what they call a Callback feature. What it really does is that visitors could leave you their amount and you’ll be able to call them back at your first convenience. On their website they’re stating:”Chat is suitable for delicately accompanying customers on the website, and immediate callbacks are ideal for actively completing trades”
It also works when nobody Is available on discussion. You may easily get back in touch with your potential leads afterwards.
JivoChats is incorporated Using Facebook Messenger, which means the customer can receive your responds right for their Facebook. In regards to you as an agent, Jivo won’t force you to change between the apps to reply. All messages from social networks appear right in the JivoChat desktop and/or mobile app.
Another of their Additions is the Mobile SDK, which lets you add live chat support to your own Android and iOS native programs. If your clients are spending a great deal of time searching through your shop on mobile, they will surely find it rather convenient.
If that’s not sufficient, They are throwing an API for developers, that’s the entire documentation programmers can use if they want to incorporate JivoChat with their own app or CRM solution.
JivoChat don’t have a great deal Of integrations yet but they’ve been on the industry only for 4 years — and this thing takes time and resources.
They provide basic Integrations for both medium and small companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Integrated with Shopify, which is a fantastic news for all e-commerce companies. It merely proves JivoChat keeps evolving and, more importantly, their growth is ordered by their clients’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and to keep their customers even more fulfilled, they also supply reports which track the level of your customer service.
Concerning the Plan, The entire site looks really nice and that I may also say that UX doesn’t lack in that department. There’s one thing that confused me though: when I was on the primary site I clicked on the chat window three days, before I realized I want to click exactly on”Chat with us. We’re online!” prompt. That could have been done smoother. The excellent news is that whenever I wanted something, there was always someone on chat!
The wrap-up of JivoChat
JivoChat is a good Looking alternative that does its job. For companies who are looking for a basic live chat solution, it actually will come for a reasonable price.
But don’t take (just ) my Word for it! Do Some Research, try it out and see if it works for you — Maybe you’re in the market for a larger solution or perhaps it is going to be just perfect For you? I think that they’re Excellent in what they provide, and I think They will be scaling and providing other plans using a larger range of features To satisfy their future customers. Chat Of