Overview Chat Often
Provide Support is a Live Chat Service that can be implemented on sites and operated remotely as a third party customer. There are many customizable facets of the particular tool, and having live chat available on your own website is a process that may be finished in a couple of minutes. As a personal favorite of the staff at Flytonic, we are happy to examine and break down the diverse elements of Live Chat by ProvideSupport.com. Chat Often
The Live chat program itself is much more involved than your average client. You’ll be able to see each of the visitors which are on your website at any particular time, in addition to their IP address, their referral source, their regional time, operating system and much more. While some of the info is going to be much more valuable than the remainder, it will help to keep you (or your designated chat operators) as educated on your customers as possible if they are needing any assistance. They provide 10 days free trial, no credit card needed.
Once you set up an account, You are attracted to a site which seems somewhat old fashioned. It seems like it’s packed with advertisements, but it’s only a website edition of ProvideSupport. If you wont let that disturb you too much, you may read the next steps that you should take, such as customizing your conversation messenger window, add chat buttons for your emails, produce a set of predefined replies and many more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console with your own greeting message and company’s emblem. It is also possible to put in your operator’s picture so the chat looks more private. The live chat button on the website can be chosen from an existing gallery, or you can upload your own image. The chat messenger can be customized with colour schemes and styles that fit your site’s main theme.
If You Would like to match your Site’s style, you are able to customize the conversation messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real time visitor Feature allows you to view your customer’s IP address, server name, referrer address, pages visited etc.. You can also find a world map and a spot where a person writes to you.
Transfer chats between customer service reps
Provide Support offers She capability to move ongoing chats involving representatives. The other representative can follow-up the case and answer within seconds. It is helpful when an agent does not have the knowledge to solve the case. Due to transferring chats there’s no delay, which increases client satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
Additionally, it has a suggestion list. If you’re on the fly you describe something incorrectly at a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you can choose the right word. Chat Often
Provide Support Drawbacks
I’m not a avid fan of The appearance of Provide Support interface. I miss the personalization when it concerns the whole website. The picture on the home page is a Stock image which gives you the impression that everything there does not have any personality too. The movie tutorial I saw felt automatic, like it wasn’t the real person talking.
I like brands with personalities. While the dearth of personality might have no effect on customer service on your website, it certainly discourages people like me from using this software.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They allow four types of Payments, each month every 2 months, every six months and yearly. Paying annually is the ideal option or each the plans. They provide 3 plans — small company with 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you are interested in more operators, then you can take a look at the PDF document in which they given costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized support. A geographical demonstration of real time visitor information gives you an insight in what customers are searching for. You’ve got a lot of customization options that you can use in your chat.
If you’re not bothered by A tiny old expression of the application, you might discover there what you want to provide customer support to your customers.
Free Trial Opportunity
Live Chat From Provide Support could be tried with no cost for 30 days. All features (out of further operators) could be retrieved with this free time trial period. Provide Support will not always harass you if you do not take advantage of their offer, possibly, and billing going forward is very straightforward.
In our View, one of our favorite things about this service is how smooth and easy it’s to use together with the”no hassle” kind of charging and service that is provided. Not one of the authors at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all our users. If you are on the fence about whether or not to employ a live chat option on your website, our very best suggestion would be to give this program a download, try it out for 30 days, and choose in the end of the free period if you’d like to continue from that point. Chat Often